Getting Blank Screen after installing OpenCATS 9.7.2

zoomiest2 commented 1 year ago

Expected behavior and actual behavior.

I installed OpenCATS as per normal instructions, and after I click "Start OpenCATS" I get a blank screen. I have installed this ats many times. I am expecting to see the tabs.
I have reviewed the posts in the help forum, and others have had this problem, but no solution has been proposed.
In the logs, there are a bunch of files that fail to open. How can we configure OpenCATS to open those?

Steps to reproduce the problem.

Install CATS. Click Start OpenCATS

What version of opencats are you running?

0.9.7.2

Release or downloaded from Git?

Link from Git "latest"

WAMP or LAMP?

Ubuntu Server 22.04.2 LTS

What version of PHP and MySQL are you running

PHP Version 7.2.34-38+ubuntu22.04.1+deb.sury.org+1
MariaDB 10.6.12

attach appropriate error logs. Please attach [apache/mysql] error/access logs as needed.

MySQL logs: empty
PHP errors Displayed:

Warning: include_once(./vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/vcats/lib/TemplateUtility.php on line 38

Warning: include_once(): Failed opening './vendor/autoload.php' for inclusion (include_path='.:/usr/share/php') in /var/www/html/vcats/lib/TemplateUtility.php on line 38

Warning: include_once(./vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/vcats/lib/Companies.php on line 2

Warning: include_once(): Failed opening './vendor/autoload.php' for inclusion (include_path='.:/usr/share/php') in /var/www/html/vcats/lib/Companies.php on line 2

Warning: require(./vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/vcats/lib/Mailer.php on line 43

Fatal error: require(): Failed opening required './vendor/autoload.php' (include_path='.:/usr/share/php') in /var/www/html/vcats/lib/Mailer.php on line 43

Apache2 Logs: See below:

Mon May 01 14:01:07.994793 2023] [core:notice] [pid 32955] AH00094: Command line: '/usr/sbin/apache2' [Mon May 01 14:09:50.984388 2023] [php7:warn] [pid 32958] [client 23.17.234.209:42368] PHP Warning: include_once(./vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/vcats/lib/TemplateUtility.php on line 38, referer: http://216.158.225.210/vcats/index.php [Mon May 01 14:09:50.984454 2023] [php7:warn] [pid 32958] [client 23.17.234.209:42368] PHP Warning: include_once(): Failed opening './vendor/autoload.php' for inclusion (include_path='.:/usr/share/php') in /var/www/html/vcats/lib/TemplateUtility.php on line 38, referer: http://216.158.225.210/vcats/index.php I can't find the name of your HOME directory I can't find the name of your HOME directory I can't find the name of your HOME directory [Mon May 01 14:12:18.800543 2023] [php7:warn] [pid 32960] [client 23.17.234.209:58624] PHP Warning: include_once(./vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/vcats/lib/TemplateUtility.php on line 38, referer: http://216.158.225.210/vcats/installwizard.php [Mon May 01 14:12:18.800612 2023] [php7:warn] [pid 32960] [client 23.17.234.209:58624] PHP Warning: include_once(): Failed opening './vendor/autoload.php' for inclusion (include_path='.:/usr/share/php') in /var/www/html/vcats/lib/TemplateUtility.php on line 38, referer: http://216.158.225.210/vcats/installwizard.php [Mon May 01 14:12:18.817643 2023] [php7:warn] [pid 32960] [client 23.17.234.209:58624] PHP Warning: include_once(./vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/vcats/lib/Companies.php on line 2, referer: http://216.158.225.210/vcats/installwizard.php [Mon May 01 14:12:18.817685 2023] [php7:warn] [pid 32960] [client 23.17.234.209:58624] PHP Warning: include_once(): Failed opening './vendor/autoload.php' for inclusion (include_path='.:/usr/share/php') in /var/www/html/vcats/lib/Companies.php on line 2, referer: http://216.158.225.210/vcats/installwizard.php [Mon May 01 14:12:18.820159 2023] [php7:warn] [pid 32960] [client 23.17.234.209:58624] PHP Warning: require(./vendor/autoload.php): failed to open stream: No such file or directory in /var/www/html/vcats/lib/Mailer.php on line 43, referer: http://216.158.225.210/vcats/installwizard.php [Mon May 01 14:12:18.820180 2023] [php7:error] [pid 32960] [client 23.17.234.209:58624] PHP Fatal error: require(): Failed opening required './vendor/autoload.php' (include_path='.:/usr/share/php') in /var/www/html/vcats/lib/Mailer.php on line 43, referer: http://216.158.225.210/vcats/installwizard.php root@vps2667486:/var/log/apache2#

So, I commented out the fatal error: required: './vendor/autoload.php' (and now it opened) Is that bad?

zoomiest2 commented 1 year ago

So I went to the location of the error and commented out the reference to./vendor/autoload.php that is causing problems, and the index.php opened.

Specifically: /var/www/html/vcats/lib/Mailer.php on line 43 /var/www/html/vcats/lib/Companies.php on line 2 /var/www/html/vcats/lib/TemplateUtility.php on line 38

There isn't an existing ./vendor/autoload.php file.

What this put in by composer in development?

BUT now, my data isn't populating the site... Help, anyone?

RussH commented 1 year ago

Hi Zoomiest. If you download latest from git, then the dependencies aren't packaged, you need to use composer to pull in the dependencies. Documented here (https://documentation.opencats.org/#which-package-to-install)

so you need to go and find composer, install it, run it, then all will be good.

Alternatively - just use the release which already has the dependencies packaged

zoomiest2 commented 1 year ago

Thank you. Everything worked when I used the stable release.

opencats / OpenCATS