Admin Only: Language Checklist for when this Update is Complete
[ ] Catalan
[ ] English
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Tell us what you would like to see
Which language version of the User Guide are you viewing?
English
Description
In the Total Refunds section, the order of steps given is to void the payment first, then cancel the order.
However this:
generates the order cancellation email to the customer which says "Your order was unpaid so no refund has been made", because the payment has already been refunded; and
leaves the order with Shipment 'pending'.
If the order is cancelled first then payment voided, the email says 'Your order was paid so [shop] has refunded the full amount'. The order then shows Shipment as cancelled.
The section also does not mention the 'Cancel' button and the option to choose whether to send cancellation email and restock items.
Admin Only: Language Checklist for when this Update is Complete
Tell us what you would like to see
Which language version of the User Guide are you viewing? English
Description In the Total Refunds section, the order of steps given is to void the payment first, then cancel the order.
However this:
If the order is cancelled first then payment voided, the email says 'Your order was paid so [shop] has refunded the full amount'. The order then shows Shipment as cancelled.
The section also does not mention the 'Cancel' button and the option to choose whether to send cancellation email and restock items.
What is the nature of the error?
URL of the page/section on which you have found inaccurate information https://guide.openfoodnetwork.org/basic-features/orders/refunds-and-adjusting-payments#refunds
Screen shot of the error or copy and paste the incorrect text in here Whole section would need adjustment.
Additional Context