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opengisch / QField

A simplified touch optimized interface for QGIS
http://www.qfield.org
GNU General Public License v2.0
795 stars 221 forks source link

After while can't login "Network error" #5130

Closed EgidijusViko closed 4 months ago

EgidijusViko commented 5 months ago

Describe the issue

Problem appear when I connect to VPN. And try login to local it show "Address/api/network error" image added. From first expresion it looks like that some tokkens or what was cached, because after fully unistall application and install everything goes well again.

Reproduction steps

Steps to reproduce the behavior:

  1. Go on connect to profile.
  2. Download project.
  3. Close app.
  4. Wait ~30 minute or more.
  5. Try again login
  6. And show network error

image

Desktop (please complete the following information)

Mobile (please complete the following information)

Additional information

With older version it can't reproduce this problem but with 3.20 it started.

suricactus commented 5 months ago

What do you have in the qfield message log? Looks like you it's more your network connection from your qfield client than other.

EgidijusViko commented 5 months ago

It show ssl handshake is unseccfully. Local find can't be find it.

EgidijusViko commented 5 months ago

Also it can't be network failure if I reinstall app and everything goes well...

EgidijusViko commented 5 months ago

At least now trying it only can login but after that can't push changes and etc. It looks like application itself drop connection. Or disspear some of configuration. Sometimes it work without problem sometimes a disspear.

suricactus commented 5 months ago

QField does not keep constant connection to the server, and as you pointed out, uses token based authentication. You have this other level of abstraction as VPN and receive a network error. I have my suspicion these are interrelated. Please try without your VPN software and share your results.

Also, rephrased message log does not help a lot. There might be additional details in it that bring additional value.

In any case, if you want an in-depth support with your specific issue that is not reproducible for us, please drop us an email at sales [at] qfield.org.

EgidijusViko commented 5 months ago

Tested also same problem when try verification with Wi-Fi with can reach qfieldcloud server. But same issue presist. Please make note. That if I downgrade app to lower version all problems disspear.

suricactus commented 5 months ago

Can you point us to the last version it used to work as you expect and the last one that does not work as you expect? You can test all versions of QField here: https://github.com/opengisch/QField/releases

EgidijusViko commented 5 months ago

Atlest at 3.19 version okey, no issue appear.

suricactus commented 5 months ago

It show ssl handshake is unseccfully. Local find can't be find it.

When you experience this QFIeldCloud issue, can you please try to open the changelog and see if it works? If it doesn't, it sounds like a general SSL issue. If it does, it puzzles me even more.

You can do that by going to the top-left menu, About QField, click arrow on Documentation button and select Changelog: image

EgidijusViko commented 5 months ago

[HTTP/0] https://Hidden.lt/api/v1/deltas/6731fe33-ead6-4948-9cef-efc6cf63f810 / Network Error.

SSL hello failed: Could not find locally found CA certificate

suricactus commented 5 months ago

What do you use for SSL authority of your secret server?

Can you please confirm this is a problem you also experience with app.qfield.cloud?

github-actions[bot] commented 4 months ago

The QField project highly values your report and would love to see it addressed. However, this issue has been left in feedback mode for the last 14 days and is being automatically marked as "stale". If you would like to continue with this issue, please provide any missing information or answer any open questions. If you could resolve the issue yourself meanwhile, please leave a note for future readers with the same problem and close the issue. In case you should have any uncertainty, please leave a comment and we will be happy to help you proceed with this issue. If there is no further activity on this issue, it will be closed in a week.

EgidijusViko commented 4 months ago

@suricactus Can reopen this ticket issue still presist. Maybe can said what kind of information be valueble for further investigation. Because at least same issue presist.

EgidijusViko commented 3 months ago

Issue still exist please look here more deeper.