Ask for Help doesn't scroll down to question fields

[bree-z]

Hi Boone,

When I ask a question from the WW site, I'm redirected correctly to the OL-WW site, but the page doesn't scroll down to the Ask a Question box/question fields -- I have to scroll down manually. This appears to also be an issue on openlabdev.org. I'm sure it was working correctly when I was testing last week. Is it possible something changed between now and then?

Here's an example:

WW Question: http://mathww.citytech.cuny.edu/webwork2/WW-Dev/CoordinatePlaneTrig/1/?user=student1&effectiveUser=student1&key=nTSGHAFaR4lEiEemKELUT1lmJgfHBthw

OLdev URL: http://openlabdev.org/webwork-playground/?post_data_key=webwork_post_data_932290565571a18a2ced6d844e8a9ff4#:problemId=local/CoordinatePlaneTrig/six-trig-point-q1.pg

Thanks!

[boonebgorges]

I'm not aware of any changes that have taken place that would cause this. I'm finding it to be intermittent in my own testing, which suggests that there's a race condition - the scroll can't take place until after the initial AJAX call is complete, but it may be occasionally triggered that happens.

Can you please refresh my memory on the intended behavior? When, exactly, are we supposed to scroll to these fields? Whenever the user is logged in and visits a single problem page? Or only when the click is coming directly from WeBWorK?

[bree-z]

Thanks, Boone. The only scrolling behavior that's currently not working as intended is:

• When the click is coming directly from WeBWorK, the page should scroll down to the 'Ask a Question' box

What is working correctly:

• When a user clicks on a Question title link from either the Results or Home page, or clicks 'Respond to this Question':, it scrolls to the highlighted question, or if users aren't logged in, they're prompted to log in and then the page scrolls to the highlighted question.

Does that make sense? Let me know if you need anything else. Thanks!

Also, cc'ing @jennaspevack

[boonebgorges]

Thanks, Bree. I can't see that the application was ever designed to do exactly what you've described here. There's some logic suggesting that it should scroll to the form whenever the page is loaded and the user is logged in - not just when coming from WW. I can probably make it work the way you've described, but it looks like it's a non-trivial feature, so I probably can't easily slip it in in the next few weeks.

I know you've said that this worked in the past. My guess is that it did scroll down for all logged in users, and I'm unsure what might have changed, outside of network latency.

[bree-z]

Thanks, Boone.

I want to double check with @jennaspevack but I think we want it to scroll to the 'Ask a Question' form only when coming from WeBWorK.

Otherwise, when logged in and asking a question from the OL-WW site, the flow (which is currently working correctly) is:

• Click on the question title
• When the problem page is loaded, it scrolls down to the yellow-highlighted question title.

I think we don't want to go to the 'Ask a Question' form here, because users might be wanting to read the question and respond (though the respond form is visible in this view). E.g.

• From the homepage, I click on the question title 'Question from Test Student' for this question:
• I'm taken to the problem page: http://openlabdev.org/webwork-playground/#:problemId=local/CoordinatePlaneTrig/six-trig-point-q1.pg:questionId=11875
• The page scrolls down to the yellow highlighted 'A Question from Test Student':

Does this make sense?

Thanks!

[boonebgorges]

Thanks, Bree. This all makes sense to me. Let's wait to hear from Jenna before we make a plan.

[bree-z]

Sounds good, thanks!