Problem and question fields don't load on mobile

[bree-z]

When I click on Ask for Help on the WW site, it opens the OL-WW site in a new tab, but neither the problem nor the Ask a Question box load. I just see a list of questions in the order they're listed on the OL-WW homepage.

WW URL: http://mathww.citytech.cuny.edu/webwork2/WW-Dev/AddRationalExpressions2/16777216/?user=student1&effectiveUser=student1&key=ro5vPUYzZtjDdhx1WCfoiXtPb9Tb3kVB OLdev URL: http://openlabdev.org/webwork-playground/?post_data_key=webwork_post_data_a7715f2c97c78d77563c7c6c809e66df

I'm on iOS 10.2.1/Chrome

[moui72]

When I use the OLdev-URL I see the same, but when I use the WW-URL and click "ask for help" it loads the expected page with question fields visible. Android 7 / chrome 55

[bree-z]

I tested this one more time, just in case I was doing something dumb, and got the same result. (Perhaps I'm still doing something dumb, but I'm not sure what that could be!)

WW URL: http://mathww.citytech.cuny.edu/webwork2/WW-Dev/AddRationalExpressions2/16777216/?user=student2&key=yFNELU5n6D2B1Q5Bwp2f2E8N6Y6wqK8N&effectiveUser=student2

OLdev URL: http://openlabdev.org/webwork-playground/?post_data_key=webwork_post_data_13c05ce0a1e46731586343bddffa426c

[boonebgorges]

I'm seeing the same thing on iOS. I think it has to do with security precautions related to our HTTP authentication. I'll disable the auth for a moment and see if that fixes it.

[boonebgorges]

Oof. It seems like the problem is actually more serious, and probably one that already affects the production site.

Something about iOS Safari is causing the URL fragment (the #/chunk/that/looks/like/this) to be lost during the redirect chain that occurs when coming from WeBWorK. Apparently this browser implements fragments differently from others when receiving a 302 Redirect header.

As a workaround, I converted the redirect to JavaScript, so that no true redirect headers are required. It seems to fix the problem for me. @bree-z @moui72 Could I ask you to give a quick test on a couple different platforms, to ensure that the Ask For Help button redirects as you'd expect?

[boonebgorges]

A very quick follow-up that my workaround has no effect if you have to go through the login process after clicking Ask For Help; during the login process, WP sends a 302 Redirect header that breaks the chain. I might be able to come up with another workaround for this, but it's more than I can do at the moment.

[bree-z]

Thanks, Boone. I can confirm that it's working on iOS if I'm already logged into OLdev.

[moui72]

Still works fine on Android 7/chrome 55 in either login state.

On Thu, Jan 26, 2017, 10:30 PM bree-z notifications@github.com wrote:

Thanks, Boone. I can confirm that it's working on iOS if I'm already logged into OLdev.

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[boonebgorges]

Thank you!

[boonebgorges]

I'm going to handle the iOS login issue in #80.