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openprovider / Openprovider-WHMCS-domains

Openprovider WHMCS Domain Module
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[BUG] - Registered Domains - Domain Information #196

Closed maverick85 closed 2 years ago

maverick85 commented 2 years ago

Describe the bug

We're quite unsatisfied by the way OpenProvider provides the domain information that is then returned on the whois consult. We believe OpenProvider is doing this deliberately, on a market strategy for marketing the OpenProvider brand, instead of being a true white-label operator as they advertise.

To Reproduce

For the example I'll perform an whois consult on an .io domain registered at NameCheap, and another at OpenProvider. NameCheap, for example, also provides an option for Identity Privacy on .io domains, whilst OP does not.

NameCheap example:

Domain Name: ISSC.IO
Registry Domain ID: D503300000302569394-LRMS
Registrar WHOIS Server: whois.namecheap.com
Registrar URL: www.namecheap.com
Updated Date: 2021-10-06T19:14:31Z
Creation Date: 2018-11-15T13:16:28Z
Registry Expiry Date: 2021-11-15T13:16:28Z
Registrar Registration Expiration Date:
Registrar: NameCheap, Inc
Registrar IANA ID: 1068
Registrar Abuse Contact Email: abuse@namecheap.com
Registrar Abuse Contact Phone: +1.6613102107
Reseller:
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Registrant Organization: Privacy service provided by Withheld for Privacy ehf
Registrant State/Province: Lisboa
Registrant Country: PT
Name Server: NS1.ISSCLOUD.IO
Name Server: NS13.ISSCLOUD.IO
Name Server: NS23.ISSCLOUD.IO
DNSSEC: unsigned

>>> Last update of WHOIS database: 2021-11-08T09:56:09Z <<<

# whois.namecheap.com

Domain name: issc.io
Registry Domain ID: D503300000302569394-LRMS
Registrar WHOIS Server: whois.namecheap.com
Registrar URL: http://www.namecheap.com
Updated Date: 2020-10-16T07:01:28.19Z
Creation Date: 2018-11-15T13:16:28.00Z
Registrar Registration Expiration Date: 2021-11-15T13:16:28.00Z
Registrar: NAMECHEAP INC
Registrar IANA ID: 1068
Registrar Abuse Contact Email: abuse@namecheap.com
Registrar Abuse Contact Phone: +1.9854014545
Reseller: NAMECHEAP INC
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Registry Registrant ID: 
Registrant Name: Ricardo Mendes
Registrant Organization: 
Registrant Street: 10 RCE 
Registrant City: Lisboa
Registrant State/Province: Lisboa
Registrant Postal Code: 1700-186
Registrant Country: PT
Registrant Phone: +351.210205169
Registrant Phone Ext: 
Registrant Fax: 
Registrant Fax Ext: 
Registrant Email: administrator@isscloud.io
Registry Admin ID: 
Admin Name: Ricardo Mendes
Admin Organization: 
Admin Street: 10 RCE 
Admin City: Lisboa
Admin State/Province: Lisboa
Admin Postal Code: 1700-186
Admin Country: PT
Admin Phone: +351.210205169
Admin Phone Ext: 
Admin Fax: 
Admin Fax Ext: 
Admin Email: administrator@isscloud.io
Registry Tech ID: 
Tech Name: Ricardo Mendes
Tech Organization: 
Tech Street: 10 RCE 
Tech City: Lisboa
Tech State/Province: Lisboa
Tech Postal Code: 1700-186
Tech Country: PT
Tech Phone: +351.210205169
Tech Phone Ext: 
Tech Fax: 
Tech Fax Ext: 
Tech Email: administrator@isscloud.io
Name Server: ns13.isscloud.io
Name Server: ns23.isscloud.io
Name Server: ns1.isscloud.io
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2021-11-07T20:57:10.18Z <<<

So as all can see, a name registered via NameCheap has the registrar info - NC, but also the correct information to the Registrant, the Admin contact and the Tech contact.

Now lets take a look into a domain registered with OpenProvider:

Domain Name: ISSCLOUD.IO
Registry Domain ID: D503300000521944107-LRMS
Registrar WHOIS Server:
Registrar URL: www.openprovider.nl
Updated Date: 2021-10-06T19:02:16Z
Creation Date: 2019-01-24T20:19:48Z
Registry Expiry Date: 2024-01-24T20:19:48Z
Registrar Registration Expiration Date:
Registrar: Hosting Concepts B.V. d/b/a Registrar.eu
Registrar IANA ID: 1647
Registrar Abuse Contact Email: abuse@openprovider.com
Registrar Abuse Contact Phone:
Reseller:
Domain Status: ok https://icann.org/epp#ok
Registrant Organization:
Registrant State/Province:
Registrant Country: PT
Name Server: NS1.ISSCLOUD.IO
Name Server: NS2.ISSCLOUD.IO
Name Server: NS13.ISSCLOUD.IO
Name Server: NS23.ISSCLOUD.IO
DNSSEC: unsigned

>>> Last update of WHOIS database: 2021-11-08T10:07:01Z <<<

Registrar information: OP ... all OK Registrant information: NONE

Does OpenProvider have a privacy option for .IO domains? NO

Unlike other operators, OpenProvider does not allow Privacy to be ON or OFF in .IO domains. It simply enforces this privacy, and the only information that appears associated to a given domain is that of OpenProvider.

This is something that happens with many, many TLD's. The information displayed is truncated, inefficient, and most times only the information for OpenProvider is displayed. OpenProvider HIDES the registrant information. We feel this is a brutal practice that should be corrected for a better service.

Expected behavior

Domain information to be passed correctly.

Screenshots

N/A

Server info:

N/A

Additional context

N/A

wmetge commented 2 years ago

Hello @maverick85 ,

Thank you for sharing your concerns.

In short, Openprovider is a Netherlands-based registrar, and must comply with GDPR regulations. As such, the Openprovider WHOIS system operates within the parameters of ICANN's interim specifications issued for companies handling personal data of citizens of EU member states.

If you would like, our Domains and DNS product manager can contact you to continue this conversation.

maverick85 commented 2 years ago

Dear @wmetge, Thank you for your reply. I already had one of such conversations once with one of your reps via ticket.

We have domains registered under company names, whose owners want the WHOIS data to be public. We have domains registered under individual names, where the user MAY opt for anonymity if he so pleases. GDPR policies are fine, but don't come saying you're complying with the parameters of ICANN's specs because that's simply a blatant lie. You are operating in the manner you (OP) sees fit and you have no interest in changing this to a better service. You don't even dignify to offer whois protection with .io domains for example, which is perfectly supported, so users get a choice.

That is why while using other operators, that are also GDPR compliant and here, we get one thing, and with OP we get another.

Our company name is omitted from our own domain. This is simply brutal. Your replies and others alike state one thing clearly: for OpenProvider, you're doing what's right and no effort will be done to fix it.

That's why we've engaged in conversations with other customer's of OP and why we're and others are actively looking for the next best opportunity to move from OpenProvider.

P.S. I also enjoyed the way how you closed this issue quickly to get it out of the way. Shame on you.