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openrightsgroup / Blocking-Middleware

The censorship monitoring project (blocked.org.uk) API, database and message-queueing system
https://www.blocked.org.uk/
GNU General Public License v3.0
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Auto response to Sky rejection emails #122

Closed JimKillock closed 3 years ago

JimKillock commented 3 years ago

We regularly receive a rejection email from Sky explaining that they won't doing anything unless a further response is sent.

When an email from Sky, starting "Dear" is received, and with a proper Subject line, can we send an automatic response:

Dear Sky review team,

This is to confirm that this complaint is not from a Sky customer, but is a request for you to investigate a website incorrectly classified and blocked by your filters.

Please review the site [ URL as plaintext] and let us know the outcome.

Sincerely,

Blocked Project on behalf of [ name ].

dantheta commented 3 years ago

We can also add a custom piece of text to the submission email for Sky (we currently do that for VirginMedia as well)

JimKillock commented 3 years ago

Both Virgin and Sky are very unresponsive currently. I'm hoping reminder emails and these responses will help, but I have also raised with their policy teams, although without results as yet.

JimKillock commented 3 years ago

Could we add for Sky:

This email was sent by a user of "Blocked", a service which checks websites that may be miscategorised by your adult content filters. Please note they are not normally Sky customers and do not need help switching filters off. Please treat this as an external request to review the categorisation of [website] by your filters.

JimKillock commented 3 years ago

I think we can close this on the assumption that the new email address will work.