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openrightsgroup / blocked-org-uk

Template front-end code, markup, style-sheets, images and other assets for the Censorship Monitoring Project (blocked.org.uk)
https://www.blocked.org.uk/
GNU General Public License v3.0
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Email body text to ISPs should clarify enquiry is not from ISP customer #369

Closed gwire closed 5 years ago

gwire commented 5 years ago

Occasionally ISP customer response will reply to blocking enquiries as though they are coming from an ISP customer, and request further details about their account.

We don't currently prompt to allow the user to state if they're the ISP's customer or not, so I think the body text should communicate that they may not be.

edjw commented 5 years ago

@gwire – Is this what you were thinking of?

@dantheta – Can we add this text to the bottom of the emails?

(This report was made through the Blocked.org.uk service. The user making the report may not be a customer of your ISP.)

dantheta commented 5 years ago

I've updated the template here: let me know if it looks OK, or feel free to try out different wording.

edjw commented 5 years ago

Yep that looks great. Thanks Dan

dantheta commented 5 years ago

Cool! That's live now.