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openrightsgroup / cmp-issues

Centralised issue-tracking for the Blocked backend
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ISP reply statistics #188

Closed alexhaydock closed 5 years ago

alexhaydock commented 5 years ago

Perhaps it would be a good idea to create a page (internally) which lists the statistics on the number of times each ISP has replied to unblock requests over the last X time period.

Perhaps something along the lines of:

ISP Replies (Last 7 days) Replies (Last 6 months)
ISP Name 1 0 10
ISP Name 2 2 40

The reasoning here is that some ISP's seem to be consistently not replying to unblock requests (sometimes not even confirmations), and it might make it easy to see any issues present in the system that would indicate our unblock requests are not being delivered, or an inbox is not being monitored on the ISP side.

If an ISP has replied in the past but has consistently stopped replying over a more recent period then it suggests something in the process has broken and we might need to take a look.

alexhaydock commented 5 years ago

Closed, as this proposal is now being tracked with more detail in openrightsgroup/blocked-org-uk#372.