Track opens at ISPs - Githubissues

openrightsgroup / cmp-issues

Centralised issue-tracking for the Blocked backend

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Track opens at ISPs #209

Open JimKillock opened 5 years ago

JimKillock commented 5 years ago

Since we have a lot of emails going missing at the ISP end, we could consider recording email 'opens' someway, for instance via a pixel tracker.

We could also record the 'delivered' status from our mail agent.

The fact of delivery and / or opening of the email could then also be exposed in the front end.

ei8fdb commented 5 years ago

Do you know the "time to solve" blocking reports?

(kinda connected - what are important metrics for Blocked.org.uk)

Would it p1$$ off ISP staff if they were sent "reminders"?

JimKillock commented 5 years ago

We have a ticket for reminders at #204 :)

Yes, the metrics are evolving towards measuring performance and harm of the blocks reported. There's a few tickets open / recently closed on stats of various sorts, see https://github.com/openrightsgroup/blocked-org-uk/issues/372 for instance.