WCARO Togo: Incorrect Data on Device

opensrp / opensrp-client-chw

Reference OpenSRP application for Community Health Workers (CHWs)

Other

3 stars 21 forks source link

WCARO Togo: Incorrect Data on Device #1981

Closed ageryck closed 2 years ago

ageryck commented 2 years ago

Client reported the following users not being able to sync and see correct number of records. Client mentioned that;

They have a data assignment and sync problem in the district of Oti-Sud in Kpendjal.
Some villages have their data migrated in other villages
There are 5 CHW accounts in Wogou village that, after internet sync, have each all of the 500 households of Wogou (as if they were supervisors)

Attached Doc with list of users

ageryck commented 2 years ago

preliminary checks indicate named providers assigned to a team that is not currently attached to an active location, this is a possible issue of location mix-up. Awaiting more info from client

ageryck commented 2 years ago

After deeper investigations we made changes on web as described on this issue and updated plans for the assignments under Oti-Sud,Assoliand other affected districts

ageryck commented 2 years ago

Further investigations revealed issues on location setup on for Assoli Region as described here