Facility users switching between 2 different facilities

opensrp / opensrp-client-path-zeir

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Facility users switching between 2 different facilities #142

Closed AnnieMungai closed 3 years ago

AnnieMungai commented 3 years ago

[ ] We have an issue with one facility in Southern Province, Linda Clinic in Livingstone district, there are some users that appear to have an issue with the location when logged in, they are switching between the Linda Clinic and Mahatma Ghandi but the children showing on the device belong to Linda clinic. The users can add a child and the Home facility is Linda when registering a child. Users highlighted below:
```
Elina | Miti | elmiti | 
Theresa | Katito | tkatito |
Zacharia | Banda | zbanda | 
```

AnnieMungai commented 3 years ago

@ellykits cc @tychus6 I checked out these users on the OpenSRP web and this is what I found: Zacharia is assigned in both teams. Elina - only on Linda clinic (I am not sure how to check whether they are assigned to another team) Theresa - only on Linda clinic (I am not sure how to check whether they are assigned to another team)

ellykits commented 3 years ago

@AnnieMungai Can you comment here the correct locations for the users? I assume the problem was inherited from OpenMRS (some edge case which we did not consider during the migration). I probably think the users were assigned to teams that later got deactivated or something..the import logic was just reading the data as in OpenMRS not doing any processing to determine whether the team is active or not - this is just my theory, I will look more into it.

dubdabasoduba commented 3 years ago

@AnnieMungai the only way we can currently show which users is assigned to which team by looking are the team members on the team details sections.

We can however add the team assignment info on the user details sections. @rowo what do you think about this from a UX point of view.

AnnieMungai commented 3 years ago

@ellykits All the users are assigned the Linda clinic. As you mentioned this could be an issue with data that is compromised from OpenMRS.

AnnieMungai commented 3 years ago

@ellykits aall users at Linda clinic are having log-in issues - if they sync data, the app is crashing.

ellykits commented 3 years ago

Let me check the logs in Crashlytics - are they using the latest app?

ellykits commented 3 years ago

Indeed there are app crashes reported on Crashlytics. Some users are using devices running Android version 10. OpenSRP client apps are currently not compatible with versions 10 on wards. There are permissions issues that are still being addressed to avoid crashes with version 10 and above.

ellykits commented 3 years ago

It appears the crashes reported (between May 31 and Jun 2) are for users using Android version 10. Total of 10 users affected with the exception of 1 using Android version 7 (with different logs)

AnnieMungai commented 3 years ago

@ellykits will this solve this issue? https://github.com/opensrp/opensrp-client-native-form/pull/491

Also why is the Android 7 device crashing also?

AnnieMungai commented 3 years ago

v.0.0.13 Will mark this as resolved and observe