Open zwei2016 opened 3 years ago
Thanks for the report, are you using dark mode on your computer?
If you extract the zip file below and add the dlls to C:\openstudioapplication-1.1.0\bin does that solve the issue?
https://github.com/openstudiocoalition/OpenStudioApplication/files/6621126/qt_opengl_dlls.zip
Hi macumber
Thanks for your help. Yes my computer was in dark mode. But after I turned it on light mode, the GUI problem is still there. Furthermore, I tried your zip as you suggested, sorry, it did not solve the problem.
Sorry to ask a dumb question but did you close the application and start it again after changing to light mode and placing the dlls?
Yes, I restarted my computer, but the problem is still there. Anyway, I can read these information in the report file...
By the way, I have a second GUI problem. After I worked several hours (2 or 3), the openstudio GUI became very strange like this figure, in the measure. Is it because I used many measures? I indeed run many times the openstudio measures
Thanks for the update @zwei2016, I moved the other behavior to a new issue https://github.com/openstudiocoalition/OpenStudioApplication/issues/396
This seems related to https://github.com/openstudiocoalition/OpenStudioApplication/issues/380
@zwei2016 would you mind installing and testing this build which disables dark mode in the embedded browser?
https://github.com/openstudiocoalition/OpenStudioApplication/suites/3204208844/artifacts/74094438
If that doesn't solve the problem, it would be really helpful if you could try the following steps:
Go to details in the About page, find the Chrome Debugger address, open that address in a Chrome browser (the port number changes each time so your address will be different than below):
Navigate to the Results tab in the OS App, then click on OpenStudio Results in the Inspectable Pages:
Look at the console for any errors, go to Elements and expand the divs out until you find a <td>
element with the unreadable text (the elements will show selected in the OS App as you do this which helps), look at the Styles and Computed properties for that element. What color is shown there? Does it show where the color comes from?
Ping @zwei2016. Your help in testing this new installer is critical to us as we have a hard time reproducing this issue ourselves. See dan's comment above please https://github.com/openstudiocoalition/OpenStudioApplication/issues/389#issuecomment-877576134
@Maharshi-Pathak could you try the advanced debugging technique listed in this https://github.com/openstudiocoalition/OpenStudioApplication/issues/389#issuecomment-877655007?
@macumber if I understand correctly, I think the
Thanks @Maharshi-Pathak ! I really have no idea what is going on here. If you are able to post your graphics card information that might also be helpful. I am going to upgrade to the Windows version you are using and see if that reproduces this for me.
@zwei2016 @Maharshi-Pathak can you do windows key + R and type 'dxdiag' and in there do "save all information" and send that file to us please?
@jmarrec @macumber Where do you want to send this file (here in the comment box or via any email)?
Do it here that's fine. Copy this block, and paste your log where indicated please.
<details>
<summary>click to expand log</summary>
PASTE HERE
</details>
Issue overview
The open studio has a general problem in window 10 GUI. In Results Summary tab, all the texts are invisible. But when I try to select the texts, I can see there are indeed the texts there.
Current Behavior
Expected Behavior
I want to read the report correctly
Steps to Reproduce
Possible Solution
Details
Environment
My config: window 10 + Open Studio 1.1.0 + iMac (hardware) Some additional details about your environment for this issue (if relevant):
Context