OpenStudio plugin crashes Sketchup on Mac

[anik120]

Hi guys,

I installed Sketchup Studio 2019 and followed the installation steps here for installing the Openstudio plugin. However, when I click ok on the dialog box that appears for Openstudio Root that is automatically populated with /Applications/OpenStudioApplication-1.1.0, Sketchup crashes every single time, and the BugsplatReporter window shows up instead.

Here's how my Application folder looks like:

$ ls /Applications/                            
Autodesk            Microsoft Excel.app     Microsoft Teams.app     OpenStudioApp           SketchUp 2019           Utilities
GarageBand.app          Microsoft OneNote.app       Microsoft Word.app      OpenStudioApplication-1.1.0 Skype.app           WhatsApp.app
Honey.app           Microsoft Outlook.app       Numbers.app         Pages.app           Slack.app           iMovie.app
Keynote.app         Microsoft PowerPoint.app    OneDrive.app            Safari.app          Spotify.app         zoom.us.app

How do I debug why I can't get the extension to load up?

Additional information: OS: macOS Catalina Sketchup version: tried it with both 2019 and 2020 with the same result

[macumber]

Did you try entering the full path /Applications/OpenStudioApplication-1.1.0?

[anik120]

@macumber that is auto populated to /Applications/OpenStudioApplication-1.1.0 you just can't see it in the screen shot coz the string is too long to fit in the text box.

[tacoktacok]

Hey, I'm having the exact same problem in OSX, have you found the solution yet?

[macumber]

I am seeing this on Mac now too. It appears that no Ruby methods are being loaded out of openstudio_modeleditor.bundle. This seems like it is new behavior, possibly a difference between the CI servers and my local build?

[macumber]

Unfortunately it looks like something broke with the plug-in when we updated from Qt 5.11 to 5.15. I will look into this, in the meantime I suggest you link the plug-in to OpenStudioApplication 1.0.0.

[macumber]

Possibly related to https://bugs.launchpad.net/mixxx/+bug/1871238

[macumber]

Testing lldb -- ruby -I . -e "require 'openstudio'" -e "require 'openstudio_modeleditor'" -e "puts OpenStudio::Modeleditor::Application.instance.application(true)"

• thread #1, queue = 'com.apple.main-thread', stop reason = EXC_BAD_ACCESS (code=1, address=0x10)
  • frame #0: 0x00007fff2f4bacf8 CoreFoundationCFBundleCopyBundleURL + 9 frame #1: 0x0000000112c96930 QtCoreQLibraryInfo::location(QLibraryInfo::LibraryLocation) + 1328 frame #2: 0x0000000112c96b8d QtCoreQLibraryInfo::location(QLibraryInfo::LibraryLocation) + 1933 frame #3: 0x0000000112e7b7c4 QtCoreQCoreApplication::libraryPathsLocked() + 1524 frame #4: 0x0000000112e778bb QtCoreQCoreApplication::libraryPaths() + 43 frame #5: 0x0000000112e66424 QtCoreQFactoryLoader::update() + 36 frame #6: 0x0000000112e67d10 QtCoreQFactoryLoader::QFactoryLoader(char const*, QString const&, Qt::CaseSensitivity) + 224 frame #7: 0x0000000112619c3c QtGuiQGlobalStatic<QFactoryLoader, (anonymous namespace)::Q_QGS_loader::innerFunction(), (anonymous namespace)::Q_QGS_loader::guard>::operator()() + 172 frame #8: 0x0000000112619ff1 QtGuiQPlatformIntegrationFactory::keys(QString const&) + 785 frame #9: 0x0000000112626f5a QtGuiQGuiApplicationPrivate::createPlatformIntegration() + 1690 frame #10: 0x00000001126284fb QtGuiQGuiApplicationPrivate::createEventDispatcher() + 27 frame #11: 0x0000000112e774ef QtCoreQCoreApplicationPrivate::init() + 1599 frame #12: 0x0000000112622c59 QtGuiQGuiApplicationPrivate::init() + 57 frame #13: 0x0000000111fca0ca QtWidgetsQApplicationPrivate::init() + 26 frame #14: 0x000000010d255de3 openstudio_modeleditor.bundleopenstudio::ApplicationSingleton::application(bool) + 5443 frame #15: 0x000000010d222821 openstudio_modeleditor.bundle_wrap_ApplicationSingleton_application(int, unsigned long*, unsigned long) + 625 frame #16: 0x0000000100300b26 libruby.2.5.dylibvm_call_cfunc [inlined] vm_call_cfunc_with_frame(ec=0x0000000100707408, reg_cfp=<unavailable>, ci=0x00000001006c2990) at vm_insnhelper.c:1918:11 frame #17: 0x0000000100300a59 libruby.2.5.dylibvm_call_cfunc(ec=0x0000000100707408, reg_cfp=, calling=, ci=0x00000001006c2990, cc=) at vm_insnhelper.c:1934 frame #18: 0x00000001002e8e13 libruby.2.5.dylibvm_exec_core(ec=<unavailable>, initial=<unavailable>) at insns.def:915:5 frame #19: 0x00000001002fb218 libruby.2.5.dylibvm_exec(ec=0x0000000100707408) at vm.c:1778:11 frame #20: 0x000000010018e00f libruby.2.5.dylibruby_exec_internal(n=0x0000000101845358) at eval.c:247:2 frame #21: 0x000000010018df08 libruby.2.5.dylibruby_run_node [inlined] ruby_exec_node(n=) at eval.c:311:12 frame #22: 0x000000010018defa libruby.2.5.dylibruby_run_node(n=<unavailable>) at eval.c:303 frame #23: 0x0000000100000f2f rubymain(argc=, argv=) at main.c:42:9 frame #24: 0x00007fff6963ccc9 libdyld.dylibstart + 1 frame #25: 0x00007fff6963ccc9 libdyld.dylibstart + 1 (lldb) inspect

[macumber]

@anik120 @tacoktacok can you try installing https://github.com/openstudiocoalition/OpenStudioApplication/releases/download/v1.1.0/OpenStudioApplication-1.1.0+523d4118c0-Darwin.dmg and see if that fixes the issue?

[anik120]

@macumber it's working for me now! Thanks a lot for addressing it, I'm keeping this issue open because I'm guessing when your PR merges this issue will close along with it.

Thanks again.

[macumber]

Awesome thanks! I'm going to tag a new release with this fix. This was a nasty bug due to upgrading our version of Qt, thanks for reporting it!

[DavidGoldwasser]

Mac SketchUp 2020 worked for me as well with this OS App dmg

[Anna-Cn]

Hi @anik120, could you please explain to me how did you solve the problem? Thanks.

[sash-ly]

@anik120 @tacoktacok can you try installing https://github.com/openstudiocoalition/OpenStudioApplication/releases/download/v1.1.0/OpenStudioApplication-1.1.0+523d4118c0-Darwin.dmg and see if that fixes the issue?

Hi, I had the exact same issue for Sketchup 2019 and 2020 (tried both). And then followed this thread and could not access the link for the dmg you mentioned. Page not found

[macumber]

I think we re-released that as v1.1.1-alpha1, can you try downloading from the following links:

https://github.com/openstudiocoalition/OpenStudioApplication/releases/tag/v1.1.1-alpha1 https://github.com/openstudiocoalition/OpenStudioApplication/releases/download/v1.1.1-alpha1/OpenStudioApplication-1.1.0+bbbd1d3e07-Darwin.dmg

[macumber]

I've retagged this release as v1.1.1 so it doesn't get lost again

https://github.com/openstudiocoalition/OpenStudioApplication/releases/tag/v1.1.1

[sash-ly]

Thanks @macumber for this. I have been in hospital since the last few weeks so couldn't manage to try it. Should finally get to check it out next week and will let you know how it went. Much appreciate your prompt fix!

[macumber]

I’m glad you are feeling better!