OpenSupport_v4.11.0 - Blank Page on install and other errors

[lrmirabelli]

Hello friends!

I set up a new linux server with Ubuntu 22.04, then installed Apache2, PHP 7.4.30 and MySQL 8.0.29.

No other settings were made other than those described below:

sudo apt-get update

sudo apt-get install apache2

sudo apt-get install php7.4 libapache2-mod-php7.4 php7.4-common php7.4-mysql php7.4-gmp php7.4-curl php7.4-intl php7.4-mbstring php7.4-xmlrpc php7.4-apcu php7.4-gd php7.4-bcmath php7.4-soap php7.4-ldap php7.4-imap php7.4-xml php7.4-cli php7.4-zip

sudo systemctl restart apache2.service

sudo apt-get install mysql-server

sudo mysql_secure_installation

sudo unzip opensupports_v4.11.0.zip

sudo nano /etc/apache2/sites-available/opensupport.conf

--->
<VirtualHost *:80>
    ServerAdmin suporte@mfrural.com.br
    DocumentRoot /var/www/html/suporte/
    ServerName seudominio.com
    ServerAlias www.seudominio.com
    <Directory /var/www/html/suporte/>
        Options FollowSymlinks
        AllowOverride All
            Require all granted
    </Directory>
    ErrorLog ${APACHE_LOG_DIR}/error.log
    CustomLog ${APACHE_LOG_DIR}/access.log combined
</VirtualHost>
<---

sudo a2dissite 000-default
sudo a2ensite opensupport.conf
sudo a2enmod rewrite
sudo systemctl restart apache2.service

chown -R www-data:www-data /var/www/html/

At first I had problems with the "blank page" error in the installation. I found some hints about the key and made changes until the installation page finally appeared in the browser.

The installation location is: /var/www/html/suporte/

Then, the installation page appeared, but as soon as I switch to my language [pt-BR], it no longer appears. I Need to clear browser cache to get it working again.

However, if I continue with the English page, when I access the ADMIN panel, the following error occurs: "An error occurred while trying to update the settings"

I can't do any maintenance on the application, it just gives error in all windows when confirming.

I would like to know what the configuration files should look like so that from a fresh install of Ubuntu I can correctly install the application.

Can anyone give me some help?

Thank you in advance for your attention and I look forward to hearing from you.

[Abulenger]

Same issue here, same commands made for the installation 😔

I have tried with some WAMP on windows and some WAMP on docker to see if i was doing wrong, but each time i can setup the application, when i try to update anything it says "An error occured while trying to update settings" too.

[lrmirabelli]

I just migrated to "osTicket". And be happy! 😀

Em ter, 5 de jul de 2022 12:26, Andy Bulenger @.***> escreveu:

Same issue here, same commands made for the installation 😔

I have tried with some WAMP on windows and some WAMP on docker to see if i was doing wrong, but each time i can setup the application, when i try to update anything it says "An error occured while trying to update settings" too.

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[ZzGustavo]

Take a look at what I have posted here and see if you can open the installation page. #1231