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opensupports / opensupports

OpenSupports is a simple and beautiful open source ticket system
http://www.opensupports.com/
GNU General Public License v3.0
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Error on creating a Ticket and comments, need to press F5 all the time #429

Open OE3JGW opened 5 years ago

OE3JGW commented 5 years ago

hey guys.. i installed the newest version but i always get the error message, that a error happened when trying to create a ticket. also this happens for comments in tickets... it does work, but the error message is saying that it isnt working..

also when i try to close a ticket or add a comment i need to press F5 to see the changes..

im using opensupports for productive processes.. so this is quite important for me. please help me, thanks!

Batcastle commented 5 years ago

I'm getting this issue too. Running OpenSupports v4.3.1. However it isn't showing tickets for me even if I hit F5. It tends to reload but nothing comes up.

OE3JGW commented 5 years ago

i tried to bring back my backup but sadly the same issue happens again, i think its the database causing this?! is this possible?

its URGENT guys.. we need a reply.. the system is not usable in this state

ivandiazwm commented 5 years ago

sorry for late respond on this issue. Did you had v4.3.1 and then made an update to v4.3.2? Did you ran the upgrade script at the upgrade moment? We're not aware of that issue. It could be related to a department permission issues.

@lyrics1988123 If it's urgent, please feel free to contact us through contact@opensupports.com so we can have a look at your case and solve the problem.

OE3JGW commented 5 years ago

yes, i had 4.3.1 before. ill gonna contact you, thanks!

OE3JGW commented 5 years ago

They helped me. it was my fault, i forgot to run the upgrade php file: _"make sure to run the file 4.3.2.php from versionupgrades folder in the update file. (you can run it by ssh or by a browser). Instructions are here: https://github.com/opensupports/opensupports/wiki/How-to-Upgrade#upgrade-v431---v432"

now everything is okey again :D

timnetworks commented 5 years ago

I'm getting this error on a fresh Softaculous installation. Wiping/reinstalling results in same issue: once a ticket is created, no more can be created. Tried with php55 and php70. ..Great looking piece of software nonetheless, however.

intruder214 commented 5 years ago

@timnetworks same with mine..cant create ticket more than 1 :)

celsoam2 commented 3 years ago

estou com o mesmo problema

celsoam2 commented 3 years ago

alguém poderia fazer um vídeo de como resolver iria ajudar muito