We are often seeing "NaN%" returned as a value for Video Packet Loss in multiple tests we have run recently. We are also seeing back-to-back tests deliver significantly different results on the same PC/Mac which is causing distrust in the validity of all tests.
Precall Results Summary 08:06:2020 15:12
Hardware Setup Results:
Video capture device successfully found.
Audio capture device successfully found.
Chrome is supported by OpenTok.
Connectivity Test Results:
Successfully connected to the OpenTok API server.
Successfully connected to the OpenTok Messaging WebSocket.
Successfully connected to the OpenTok logging server.
Quality Test Results:
Video unsupported: bandwidth is too low.
NaN% video packet loss
Video Bitrate: NaN kbps
Audio: Unsupported, bandwidth too low
0% audio packet loss
Audio Bitrate: 24 kbps
General Statistics:
Session ID: 1_MX40NTYwNDg5Mn5-MTU5MTYyNTQ2NzY3M35xYmZ1NzdiR1RTZXY2S0xBWnM3dVFPVlN-fg
enricop89
commented
4 years ago
We are often seeing "NaN%" returned as a value for Video Packet Loss in multiple tests we have run recently. We are also seeing back-to-back tests deliver significantly different results on the same PC/Mac which is causing distrust in the validity of all tests.
Precall Results Summary 08:06:2020 15:12
Hardware Setup Results: Video capture device successfully found. Audio capture device successfully found. Chrome is supported by OpenTok. Connectivity Test Results: Successfully connected to the OpenTok API server. Successfully connected to the OpenTok Messaging WebSocket. Successfully connected to the OpenTok logging server. Quality Test Results: Video unsupported: bandwidth is too low. NaN% video packet loss Video Bitrate: NaN kbps Audio: Unsupported, bandwidth too low 0% audio packet loss Audio Bitrate: 24 kbps General Statistics: Session ID: 1_MX40NTYwNDg5Mn5-MTU5MTYyNTQ2NzY3M35xYmZ1NzdiR1RTZXY2S0xBWnM3dVFPVlN-fg