What percentage of your userbase does this affect (approximately)?
100%
List the steps to reproduce the problem.
Trying to subscribe to video
What is the expected output?
Publisher nd subscriber should be able to see each other and can talk
What do you see instead?
i see timeout error with exception
What OS and version are you seeing this problem with?
all platform
Which browser and version are you seeing this problem with?
Firefox and Chrome on which i have tested
What is your network topology? i.e. Are you using a virtual environment, type/name of proxy, firewall restrictions etc?
no restricion , home wifi
What OpenTok versions were you running (i.e. iOS SDK version, Android SDK version, JS version, etc)
"@opentok/client@^2.19.3" for reacting API and server-side is 2.21.2
What session ID (and archive ID if relevant) did you see this problem on? What token did you use? What date did you encounter this error?
api key = 46711472 , session = 884f029aebd832ea2a4f6329d3c07f8f0f8853d0
Have you tested this on other computers and/or browsers? If so, what were your results?
same result
Please attach any relevant logs, screenshots, or any other information that can help solve the problem.
What percentage of your userbase does this affect (approximately)? 100%
List the steps to reproduce the problem. Trying to subscribe to video
What is the expected output? Publisher nd subscriber should be able to see each other and can talk
What do you see instead? i see timeout error with exception
What OS and version are you seeing this problem with? all platform
Which browser and version are you seeing this problem with? Firefox and Chrome on which i have tested
What is your network topology? i.e. Are you using a virtual environment, type/name of proxy, firewall restrictions etc? no restricion , home wifi
What OpenTok versions were you running (i.e. iOS SDK version, Android SDK version, JS version, etc) "@opentok/client@^2.19.3" for reacting API and server-side is 2.21.2
What session ID (and archive ID if relevant) did you see this problem on? What token did you use? What date did you encounter this error? api key = 46711472 , session = 884f029aebd832ea2a4f6329d3c07f8f0f8853d0
Have you tested this on other computers and/or browsers? If so, what were your results? same result
Please attach any relevant logs, screenshots, or any other information that can help solve the problem.