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opentok / opentok-windows-sdk-samples

Sample applications illustrating best practices using OpenTok Windows SDK
MIT License
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App crash #52

Closed wesoos closed 1 year ago

wesoos commented 1 year ago

Every now and then my app crashes while using OpenTok. It's not consistent and I can't pin point where it happens. Below are the logs that I can pull:

Event Viewer:

CoreCLR Version: 7.0.523.17405 .NET Version: 7.0.5 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 00007FF92BEE8BA4 Stack:

Faulting module name: opentok.DLL, version: 2.25.0.0, time stamp: 0x642b5e27 Exception code: 0xc0000005 Fault offset: 0x0000000000f38ba4 Faulting process id: 0x13f8 Faulting application start time: 0x01d977a9194f2373

I know it's not much to go on, but any ideas?

Thanks

sergioturgil-vonage commented 1 year ago

Thx for the feedback! We're aware of some crashes that have been happening lately with that access violation code. We think that there might be some heap corruption involved and are working on it. I hope we can fix it very soon.

wesoos commented 1 year ago

Ok thank you

sergioturgil-vonage commented 1 year ago

No problem. BTW, we found the problem. The fix will be in 2.25.1 ( I can't be 100% sure it's the same problem you found but we're very confident since it matches very well your description).

vladhelmes commented 1 year ago

Hello, We are also experiencing this crash (and it took us 4 days to narrow it down). Any idea when a fix will be released? Thanks

sergioturgil-vonage commented 1 year ago

The fix is already in QA pending merge, so most likely 2.25.1

wesoos commented 1 year ago

Hello, any update on when this will be released? It is causing major issues with us...

sergioturgil-vonage commented 1 year ago

It has already been merged so it will make it to 2.25.1

wesoos commented 1 year ago

Hello, any ETA on release?

wesoos commented 1 year ago

@sergioturgil-vonage Hi, when will you be releasing this fix?

sergioturgil-vonage commented 1 year ago

Not in charge of releases but code freeze for 2.25.1 is already on so it should be coming out in the next days.

v-kpheng commented 1 year ago

@sergioturgil-vonage, can you please share the jira ticket that this was fixed in? Thanks!

sergioturgil-vonage commented 1 year ago

@sergioturgil-vonage, can you please share the jira ticket that this was fixed in? Thanks!

https://jira.vonage.com/browse/VIDCS-813

v-kpheng commented 1 year ago

Closing, since this was fixed in Windows SDK 2.25.1.

wesoos commented 1 year ago

Hello, we are still getting a memory violation error popup periodically. Any ideas?

sergioturgil-vonage commented 1 year ago

Hello, we are still getting a memory violation error popup periodically. Any ideas?

If last patch didn't fix the issue we'll need more debugging. Please file a ticket adding as much info as possible (stack trace, logs, how to reproduce, etc.) Thx for the feedback!

wesoos commented 1 year ago

Hi Sergio,

I've created another ticket for this issue...