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opentoonz / opentoonz

OpenToonz - An open-source full-featured 2D animation creation software
https://opentoonz.github.io/
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Crashes upon opening #4915

Closed unoraptormon closed 1 year ago

unoraptormon commented 1 year ago

Description

OpenToonz 1.7.1 (Build Mar 14 2023)

Report Date: 2023-05-23 16:33:30 Crash Reason: EXCEPTION_ACCESS_VIOLATION

Build ABI: x86_64-little_endian-llp64 Operating System: Windows 10 Version 2009 OS Kernel: 10.0.19045 CPU Threads: 16

Crash File: C:\Users\jharl\AppData\Local\OpenToonz\OpenToonz\crash\Crash-20230523-163330.log Mini Dump File: C:\Users\jharl\AppData\Local\OpenToonz\OpenToonz\crash\Crash-20230523-163330.dmp

==== Modules ==== E:\OpenToonz\OpenToonz\OpenToonz.exe C:\WINDOWS\SYSTEM32\ntdll.dll C:\WINDOWS\System32\KERNEL32.DLL C:\WINDOWS\System32\KERNELBASE.dll C:\WINDOWS\SYSTEM32\apphelp.dll C:\WINDOWS\System32\USER32.dll E:\OpenToonz\OpenToonz\Qt5Xml.dll C:\WINDOWS\System32\win32u.dll E:\OpenToonz\OpenToonz\Qt5PrintSupport.dll C:\WINDOWS\System32\GDI32.dll C:\WINDOWS\SYSTEM32\OPENGL32.dll C:\WINDOWS\System32\msvcrt.dll C:\WINDOWS\System32\gdi32full.dll C:\WINDOWS\System32\ucrtbase.dll C:\WINDOWS\System32\ADVAPI32.dll C:\WINDOWS\System32\msvcp_win.dll C:\WINDOWS\System32\sechost.dll C:\WINDOWS\System32\COMDLG32.dll E:\OpenToonz\OpenToonz\glut64.dll C:\WINDOWS\System32\RPCRT4.dll C:\WINDOWS\System32\SHELL32.dll C:\WINDOWS\System32\combase.dll C:\WINDOWS\System32\ole32.dll E:\OpenToonz\OpenToonz\Qt5SerialPort.dll C:\WINDOWS\System32\shcore.dll E:\OpenToonz\OpenToonz\EDSDK.dll C:\WINDOWS\System32\OLEAUT32.dll C:\WINDOWS\System32\SHLWAPI.dll C:\WINDOWS\System32\SETUPAPI.dll C:\WINDOWS\System32\WS2_32.dll C:\WINDOWS\System32\cfgmgr32.dll C:\WINDOWS\System32\bcrypt.dll E:\OpenToonz\OpenToonz\image.dll E:\OpenToonz\OpenToonz\colorfx.dll E:\OpenToonz\OpenToonz\tnztools.dll E:\OpenToonz\OpenToonz\tnzstdfx.dll E:\OpenToonz\OpenToonz\tfarm.dll E:\OpenToonz\OpenToonz\Qt5Widgets.dll E:\OpenToonz\OpenToonz\sound.dll E:\OpenToonz\OpenToonz\toonzqt.dll E:\OpenToonz\OpenToonz\Qt5Core.dll E:\OpenToonz\OpenToonz\Qt5Gui.dll E:\OpenToonz\OpenToonz\toonzlib.dll E:\OpenToonz\OpenToonz\Qt5Script.dll E:\OpenToonz\OpenToonz\tnzext.dll E:\OpenToonz\OpenToonz\opencv_world451.dll E:\OpenToonz\OpenToonz\tnzbase.dll E:\OpenToonz\OpenToonz\Qt5OpenGL.dll E:\OpenToonz\OpenToonz\Qt5Multimedia.dll E:\OpenToonz\OpenToonz\tnzcore.dll E:\OpenToonz\OpenToonz\Qt5Network.dll C:\WINDOWS\SYSTEM32\MPR.dll C:\WINDOWS\SYSTEM32\dbghelp.dll C:\WINDOWS\SYSTEM32\GLU32.dll C:\WINDOWS\System32\CRYPT32.dll E:\OpenToonz\OpenToonz\MSVCP140.dll E:\OpenToonz\OpenToonz\MSVCP140_1.dll E:\OpenToonz\OpenToonz\VCRUNTIME140.dll C:\WINDOWS\SYSTEM32\WINSPOOL.DRV C:\WINDOWS\SYSTEM32\WINMM.dll E:\OpenToonz\OpenToonz\VCRUNTIME140_1.dll C:\WINDOWS\SYSTEM32\MFPlat.DLL C:\WINDOWS\SYSTEM32\MF.dll C:\WINDOWS\SYSTEM32\VERSION.dll C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.1110_none_792d1c772443f647\COMCTL32.dll C:\WINDOWS\SYSTEM32\MSVFW32.dll C:\WINDOWS\SYSTEM32\AVIFIL32.dll E:\OpenToonz\OpenToonz\glew32.dll E:\OpenToonz\OpenToonz\libmypaint-1-4-0.dll C:\WINDOWS\SYSTEM32\UxTheme.dll C:\WINDOWS\SYSTEM32\dwmapi.dll E:\OpenToonz\OpenToonz\Qt5Svg.dll C:\WINDOWS\SYSTEM32\USERENV.dll C:\WINDOWS\SYSTEM32\d3d11.dll C:\WINDOWS\SYSTEM32\NETAPI32.dll C:\WINDOWS\SYSTEM32\dxgi.dll E:\OpenToonz\OpenToonz\CONCRT140.dll C:\WINDOWS\SYSTEM32\DNSAPI.dll C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL C:\WINDOWS\SYSTEM32\MSACM32.dll E:\OpenToonz\OpenToonz\libintl-8.dll E:\OpenToonz\OpenToonz\libjson-c-2.dll E:\OpenToonz\OpenToonz\libiconv-2.dll C:\WINDOWS\SYSTEM32\winmmbase.dll C:\WINDOWS\SYSTEM32\dbgcore.DLL C:\WINDOWS\SYSTEM32\NETUTILS.DLL C:\WINDOWS\SYSTEM32\MFCORE.DLL C:\WINDOWS\SYSTEM32\SRVCLI.DLL C:\WINDOWS\SYSTEM32\powrprof.dll C:\WINDOWS\SYSTEM32\ksuser.dll C:\WINDOWS\SYSTEM32\kernel.appcore.dll C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL C:\WINDOWS\System32\IMM32.DLL C:\WINDOWS\System32\NSI.dll C:\WINDOWS\System32\bcryptPrimitives.dll C:\WINDOWS\SYSTEM32\RTWorkQ.DLL C:\WINDOWS\SYSTEM32\UMPDC.dll E:\OpenToonz\OpenToonz\platforms\qwindows.dll C:\WINDOWS\SYSTEM32\WTSAPI32.dll C:\WINDOWS\SYSTEM32\windows.storage.dll C:\WINDOWS\SYSTEM32\Wldp.dll C:\WINDOWS\SYSTEM32\profapi.dll E:\OpenToonz\OpenToonz\styles\qwindowsvistastyle.dll E:\OpenToonz\OpenToonz\iconengines\qsvgicon.dll C:\WINDOWS\system32\d3d9.dll C:\WINDOWS\SYSTEM32\msasn1.dll C:\WINDOWS\SYSTEM32\cryptnet.dll C:\WINDOWS\System32\WINTRUST.DLL C:\WINDOWS\System32\imagehlp.dll C:\WINDOWS\SYSTEM32\CRYPTSP.dll C:\WINDOWS\system32\rsaenh.dll C:\WINDOWS\System32\MSCTF.dll C:\WINDOWS\SYSTEM32\textinputframework.dll C:\WINDOWS\System32\CoreMessaging.dll C:\WINDOWS\System32\CoreUIComponents.dll C:\WINDOWS\SYSTEM32\ntmarta.dll C:\WINDOWS\SYSTEM32\wintypes.dll C:\WINDOWS\system32\Oleacc.dll C:\WINDOWS\system32\UIAutomationCore.dll C:\WINDOWS\SYSTEM32\PROPSYS.dll C:\WINDOWS\System32\clbcatq.dll C:\WINDOWS\SYSTEM32\sxs.dll C:\Windows\System32\AppXDeploymentClient.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_ee20464bb4ac57f4\nvoglv64.dll C:\WINDOWS\SYSTEM32\drvstore.dll C:\WINDOWS\SYSTEM32\devobj.dll C:\WINDOWS\SYSTEM32\dxcore.dll C:\WINDOWS\system32\nvspcap64.dll C:\WINDOWS\SYSTEM32\WINSTA.dll C:\WINDOWS\system32\dataexchange.dll C:\WINDOWS\system32\dcomp.dll C:\WINDOWS\system32\twinapi.appcore.dll C:\WINDOWS\system32\dwrite.dll C:\WINDOWS\SYSTEM32\lvcod64.dll ==== End ====

==== Backtrace ==== 1> RtlDeleteAce [0x7ff8feea8b4c] 2> RtlRaiseException [0x7ff8fee812c6] 3> KiUserExceptionDispatcher [0x7ff8feed0f0e] 4> DriverProc [0x7f8411a9] 5> ICSendMessage [0x7ff8d9b82b9c] 6> ICOpen [0x7ff8d9b82d64] 7> TSmartPointerT::operator> [0x7ff8d2b86212] 8> TSmartPointerT::operator> [0x7ff8d2b84478] 9> initImageIo [0x7ff8d2b27ace] 10> TSmartPointerT::~TSmartPointerT [0x7ff61bfd0dae] 11> TSmartPointerT::~TSmartPointerT [0x7ff61bfd2d41] 12> TSmartPointerT::~TSmartPointerT [0x7ff61c3feab7] 13> TSmartPointerT::~TSmartPointerT [0x7ff61c3fe092] 14> BaseThreadInitThunk [0x7ff8fd3f7614] 15> RtlUserThreadStart [0x7ff8fee826a1] ==== End ====

Steps to Reproduce

  1. Double click shortcut
  2. crashes

Expected Behavior

No response

Screenshots, Video & Crash Logs

No response

OpenToonz Version

1.7

OpenToonz Version Information

No response

Operating System

Windows

GPU

NVIDIA

Graphics Tablet

None

RodneyBaker commented 1 year ago

Looks to be the same issue as those with the Logitec driver problem. @unoraptormon You might review other recent crash reports where removal of that lvcod64.dll driver resolved the issue.

Eoghain05 commented 1 year ago

Hello!

I have the same probelm. Unable to lanuch open toonz 1.7 ( standard & nightly build) Crash on start up.

OpenToonz 1.7.1 (Build Mar 14 2023)

Report Date: 2023-05-27 07:26:25 Crash Reason: EXCEPTION_ACCESS_VIOLATION

Build ABI: x86_64-little_endian-llp64 Operating System: Windows 10 Version 2009 OS Kernel: 10.0.22621 CPU Threads: 8

Crash File: C:\Users\emcma\AppData\Local\OpenToonz\OpenToonz\crash\Crash-20230527-072625.log Mini Dump File: C:\Users\emcma\AppData\Local\OpenToonz\OpenToonz\crash\Crash-20230527-072625.dmp

==== Modules ==== C:\Program Files\OpenToonz\OpenToonz.exe C:\WINDOWS\SYSTEM32\ntdll.dll C:\WINDOWS\System32\KERNEL32.DLL C:\WINDOWS\System32\KERNELBASE.dll C:\WINDOWS\SYSTEM32\apphelp.dll C:\WINDOWS\System32\USER32.dll C:\WINDOWS\System32\win32u.dll C:\WINDOWS\System32\GDI32.dll C:\WINDOWS\SYSTEM32\OPENGL32.dll C:\WINDOWS\System32\msvcrt.dll C:\WINDOWS\System32\gdi32full.dll C:\WINDOWS\System32\ADVAPI32.dll C:\WINDOWS\System32\msvcp_win.dll C:\WINDOWS\System32\ucrtbase.dll C:\WINDOWS\System32\sechost.dll C:\WINDOWS\System32\SHELL32.dll C:\WINDOWS\System32\RPCRT4.dll C:\WINDOWS\System32\ole32.dll C:\WINDOWS\System32\combase.dll C:\WINDOWS\System32\OLEAUT32.dll C:\Program Files\OpenToonz\Qt5Xml.dll C:\Program Files\OpenToonz\Qt5SerialPort.dll C:\Program Files\OpenToonz\Qt5PrintSupport.dll C:\WINDOWS\System32\SETUPAPI.dll C:\Program Files\OpenToonz\glut64.dll C:\WINDOWS\System32\COMDLG32.dll C:\WINDOWS\System32\shcore.dll C:\WINDOWS\System32\SHLWAPI.dll C:\Program Files\OpenToonz\colorfx.dll C:\Program Files\OpenToonz\EDSDK.dll C:\WINDOWS\System32\WS2_32.dll C:\Program Files\OpenToonz\tfarm.dll C:\Program Files\OpenToonz\image.dll C:\Program Files\OpenToonz\tnzstdfx.dll C:\Program Files\OpenToonz\Qt5Widgets.dll C:\Program Files\OpenToonz\Qt5Gui.dll C:\Program Files\OpenToonz\sound.dll C:\Program Files\OpenToonz\Qt5Core.dll C:\Program Files\OpenToonz\toonzqt.dll C:\Program Files\OpenToonz\Qt5Script.dll C:\Program Files\OpenToonz\toonzlib.dll C:\Program Files\OpenToonz\tnzext.dll C:\Program Files\OpenToonz\tnzbase.dll C:\Program Files\OpenToonz\Qt5OpenGL.dll C:\Program Files\OpenToonz\tnztools.dll C:\Program Files\OpenToonz\Qt5Multimedia.dll C:\WINDOWS\SYSTEM32\MPR.dll C:\WINDOWS\SYSTEM32\GLU32.dll C:\WINDOWS\SYSTEM32\dbghelp.dll C:\Program Files\OpenToonz\Qt5Network.dll C:\Program Files\OpenToonz\tnzcore.dll C:\WINDOWS\System32\CRYPT32.dll C:\WINDOWS\SYSTEM32\MFPlat.DLL C:\WINDOWS\SYSTEM32\MF.dll C:\Program Files\OpenToonz\MSVCP140.dll C:\Program Files\OpenToonz\VCRUNTIME140.dll C:\Program Files\OpenToonz\VCRUNTIME140_1.dll C:\WINDOWS\SYSTEM32\WINSPOOL.DRV C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.22621.608_none_fb280a3c7926c2cc\COMCTL32.dll C:\WINDOWS\SYSTEM32\WINMM.dll C:\WINDOWS\SYSTEM32\VERSION.dll C:\WINDOWS\SYSTEM32\MSVFW32.dll C:\WINDOWS\SYSTEM32\AVIFIL32.dll C:\Program Files\OpenToonz\glew32.dll C:\WINDOWS\SYSTEM32\UxTheme.dll C:\Program Files\OpenToonz\MSVCP140_1.dll C:\WINDOWS\SYSTEM32\dwmapi.dll C:\WINDOWS\SYSTEM32\dxgi.dll C:\WINDOWS\SYSTEM32\d3d11.dll C:\WINDOWS\SYSTEM32\USERENV.dll C:\WINDOWS\SYSTEM32\NETAPI32.dll C:\Program Files\OpenToonz\Qt5Svg.dll C:\Program Files\OpenToonz\libmypaint-1-4-0.dll C:\WINDOWS\SYSTEM32\DNSAPI.dll C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL C:\WINDOWS\SYSTEM32\cfgmgr32.dll C:\WINDOWS\SYSTEM32\MSACM32.dll C:\Program Files\OpenToonz\libjson-c-2.dll C:\Program Files\OpenToonz\libintl-8.dll C:\WINDOWS\SYSTEM32\dxcore.dll C:\WINDOWS\SYSTEM32\NETUTILS.DLL C:\WINDOWS\SYSTEM32\SRVCLI.DLL C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL C:\Program Files\OpenToonz\libiconv-2.dll C:\Program Files\OpenToonz\opencv_world451.dll C:\WINDOWS\SYSTEM32\dbgcore.DLL C:\WINDOWS\SYSTEM32\MFCORE.DLL C:\Program Files\OpenToonz\CONCRT140.dll C:\WINDOWS\System32\IMM32.DLL C:\WINDOWS\System32\NSI.dll C:\WINDOWS\SYSTEM32\kernel.appcore.dll C:\WINDOWS\System32\bcryptPrimitives.dll C:\WINDOWS\SYSTEM32\RTWorkQ.DLL C:\Program Files\OpenToonz\platforms\qwindows.dll C:\WINDOWS\SYSTEM32\WTSAPI32.dll C:\WINDOWS\SYSTEM32\windows.storage.dll C:\WINDOWS\SYSTEM32\wintypes.dll C:\WINDOWS\SYSTEM32\profapi.dll C:\WINDOWS\SYSTEM32\powrprof.dll C:\WINDOWS\SYSTEM32\UMPDC.dll C:\Program Files\OpenToonz\styles\qwindowsvistastyle.dll C:\Program Files\OpenToonz\iconengines\qsvgicon.dll C:\WINDOWS\system32\d3d9.dll C:\WINDOWS\SYSTEM32\directxdatabasehelper.dll C:\WINDOWS\System32\MSCTF.dll C:\WINDOWS\SYSTEM32\textinputframework.dll C:\WINDOWS\SYSTEM32\CoreMessaging.dll C:\WINDOWS\SYSTEM32\CoreUIComponents.dll C:\WINDOWS\System32\clbcatq.dll C:\Windows\System32\AppXDeploymentClient.dll C:\Windows\System32\DriverStore\FileRepository\u0357645.inf_amd64_3c66802dbd4d45a0\B357435\atig6pxx.dll C:\Windows\System32\DriverStore\FileRepository\u0357645.inf_amd64_3c66802dbd4d45a0\B357435\atio6axx.dll C:\WINDOWS\SYSTEM32\dxva2.dll C:\WINDOWS\System32\DriverStore\FileRepository\u0357645.inf_amd64_3c66802dbd4d45a0\B357435\atig6txx.dll C:\WINDOWS\SYSTEM32\atiadlxx.dll C:\WINDOWS\System32\PSAPI.DLL C:\WINDOWS\SYSTEM32\PROPSYS.dll C:\WINDOWS\SYSTEM32\DEVOBJ.dll C:\WINDOWS\System32\WINTRUST.dll C:\WINDOWS\SYSTEM32\MSASN1.dll C:\WINDOWS\system32\dataexchange.dll C:\WINDOWS\system32\twinapi.appcore.dll C:\WINDOWS\system32\dwrite.dll C:\WINDOWS\SYSTEM32\WINMMBASE.dll C:\Windows\SysWOW64\tsccvid64.dll ==== End ====

==== Backtrace ==== 1> RtlGetLengthWithoutLastFullDosOrNtPathElement [0x7ff8d98e7a2a] 2> RtlFindCharInUnicodeString [0x7ff8d988e232] 3> KiUserExceptionDispatcher [0x7ff8d9912cee] 4> DriverProc [0x7f845def] 5> DriverProc [0x7f8416e6] 6> ICSendMessage [0x7ff8b127413e] 7> ICClose [0x7ff8b1272bde] 8> TSmartPointerT::operator> [0x7ff86a97746e] 9> TSmartPointerT::operator> [0x7ff86a974de0] 10> initImageIo [0x7ff86a917ace] 11> TSmartPointerT::~TSmartPointerT [0x7ff7ab240dae] 12> TSmartPointerT::~TSmartPointerT [0x7ff7ab242d41] 13> TSmartPointerT::~TSmartPointerT [0x7ff7ab66eae7] 14> TSmartPointerT::~TSmartPointerT [0x7ff7ab66e0c2] 15> BaseThreadInitThunk [0x7ff8d8cc26ad] 16> RtlUserThreadStart [0x7ff8d98ca9f8] ==== End ====

RodneyBaker commented 1 year ago

Closing as resolveable issue removing old and problematic logitec webcam driver @unoraptormon please let us know if you have problems locating the problematic file.