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opentoonz / opentoonz

OpenToonz - An open-source full-featured 2D animation creation software
https://opentoonz.github.io/
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Crash app #5072

Closed Rageman0329 closed 1 year ago

Rageman0329 commented 1 year ago

Description

OpenToonz 1.7.1 (Build Mar 14 2023)

Report Date: 2023-08-30 12:55:46 Crash Reason: EXCEPTION_ACCESS_VIOLATION

Build ABI: x86_64-little_endian-llp64 Operating System: Windows 10 Version 2009 OS Kernel: 10.0.19045 CPU Threads: 8

GPU Vendor: Intel GPU Model: Intel(R) UHD Graphics 620 GPU Version: 4.5.0 - Build 23.20.16.4973

Crash File: C:\Users\fredr\AppData\Local\OpenToonz\OpenToonz\crash\Crash-20230830-125546.log Mini Dump File: C:\Users\fredr\AppData\Local\OpenToonz\OpenToonz\crash\Crash-20230830-125546.dmp

Application Dir: C:/Program Files/OpenToonz Stuff Dir: C:\OpenToonz stuff

Project Name: sandbox Scene Name: Bouncing ball Project Path: C:\OpenToonz stuff\sandbox\sandbox_otprj.xml Scene Path: C:\OpenToonz stuff\sandbox\scenes\Bouncing ball.tnz

==== Modules ==== C:\Program Files\OpenToonz\OpenToonz.exe C:\WINDOWS\SYSTEM32\ntdll.dll C:\WINDOWS\System32\KERNEL32.DLL C:\WINDOWS\System32\KERNELBASE.dll C:\WINDOWS\System32\USER32.dll C:\WINDOWS\System32\win32u.dll C:\Program Files\OpenToonz\Qt5PrintSupport.dll C:\Program Files\OpenToonz\Qt5Xml.dll C:\WINDOWS\SYSTEM32\OPENGL32.dll C:\WINDOWS\System32\GDI32.dll C:\WINDOWS\System32\msvcrt.dll C:\WINDOWS\System32\gdi32full.dll C:\WINDOWS\System32\msvcp_win.dll C:\WINDOWS\System32\ucrtbase.dll C:\WINDOWS\System32\ADVAPI32.dll C:\WINDOWS\System32\sechost.dll C:\WINDOWS\System32\SHELL32.dll C:\WINDOWS\System32\RPCRT4.dll C:\WINDOWS\System32\ole32.dll C:\WINDOWS\System32\COMDLG32.dll C:\WINDOWS\System32\combase.dll C:\WINDOWS\System32\OLEAUT32.dll C:\WINDOWS\System32\shcore.dll C:\Program Files\OpenToonz\glut64.dll C:\WINDOWS\System32\SHLWAPI.dll C:\Program Files\OpenToonz\Qt5SerialPort.dll C:\Program Files\OpenToonz\EDSDK.dll C:\Program Files\OpenToonz\colorfx.dll C:\Program Files\OpenToonz\image.dll C:\WINDOWS\System32\SETUPAPI.dll C:\WINDOWS\System32\cfgmgr32.dll C:\WINDOWS\System32\WS2_32.dll C:\WINDOWS\System32\bcrypt.dll C:\Program Files\OpenToonz\tnztools.dll C:\Program Files\OpenToonz\tfarm.dll C:\Program Files\OpenToonz\tnzstdfx.dll C:\Program Files\OpenToonz\Qt5Widgets.dll C:\Program Files\OpenToonz\toonzqt.dll C:\Program Files\OpenToonz\Qt5Gui.dll C:\Program Files\OpenToonz\Qt5Core.dll C:\Program Files\OpenToonz\sound.dll C:\Program Files\OpenToonz\toonzlib.dll C:\Program Files\OpenToonz\tnzext.dll C:\Program Files\OpenToonz\Qt5Script.dll C:\Program Files\OpenToonz\opencv_world451.dll C:\Program Files\OpenToonz\tnzcore.dll C:\Program Files\OpenToonz\tnzbase.dll C:\Program Files\OpenToonz\Qt5OpenGL.dll C:\Program Files\OpenToonz\Qt5Multimedia.dll C:\Program Files\OpenToonz\Qt5Network.dll C:\WINDOWS\SYSTEM32\MPR.dll C:\WINDOWS\SYSTEM32\GLU32.dll C:\WINDOWS\System32\CRYPT32.dll C:\WINDOWS\SYSTEM32\dbghelp.dll C:\Program Files\OpenToonz\VCRUNTIME140.dll C:\Program Files\OpenToonz\MSVCP140_1.dll C:\Program Files\OpenToonz\MSVCP140.dll C:\WINDOWS\SYSTEM32\WINSPOOL.DRV C:\WINDOWS\SYSTEM32\MF.dll C:\WINDOWS\SYSTEM32\MFPlat.DLL C:\Program Files\OpenToonz\VCRUNTIME140_1.dll C:\WINDOWS\SYSTEM32\WINMM.dll C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.1110_none_792d1c772443f647\COMCTL32.dll C:\WINDOWS\SYSTEM32\MSVFW32.dll C:\WINDOWS\SYSTEM32\AVIFIL32.dll C:\WINDOWS\SYSTEM32\VERSION.dll C:\Program Files\OpenToonz\libmypaint-1-4-0.dll C:\Program Files\OpenToonz\glew32.dll C:\WINDOWS\SYSTEM32\UxTheme.dll C:\WINDOWS\SYSTEM32\dwmapi.dll C:\Program Files\OpenToonz\Qt5Svg.dll C:\WINDOWS\SYSTEM32\dxgi.dll C:\WINDOWS\SYSTEM32\d3d11.dll C:\WINDOWS\SYSTEM32\USERENV.dll C:\WINDOWS\SYSTEM32\NETAPI32.dll C:\Program Files\OpenToonz\CONCRT140.dll C:\WINDOWS\SYSTEM32\DNSAPI.dll C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL C:\WINDOWS\SYSTEM32\MSACM32.dll C:\Program Files\OpenToonz\libintl-8.dll C:\Program Files\OpenToonz\libjson-c-2.dll C:\WINDOWS\SYSTEM32\winmmbase.dll C:\Program Files\OpenToonz\libiconv-2.dll C:\WINDOWS\SYSTEM32\dbgcore.DLL C:\WINDOWS\SYSTEM32\NETUTILS.DLL C:\WINDOWS\SYSTEM32\MFCORE.DLL C:\WINDOWS\SYSTEM32\SRVCLI.DLL C:\WINDOWS\SYSTEM32\powrprof.dll C:\WINDOWS\SYSTEM32\ksuser.dll C:\WINDOWS\SYSTEM32\kernel.appcore.dll C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL C:\WINDOWS\System32\IMM32.DLL C:\WINDOWS\System32\NSI.dll C:\WINDOWS\System32\bcryptPrimitives.dll C:\WINDOWS\SYSTEM32\RTWorkQ.DLL C:\WINDOWS\SYSTEM32\UMPDC.dll C:\Program Files\OpenToonz\platforms\qwindows.dll C:\WINDOWS\SYSTEM32\WTSAPI32.dll C:\WINDOWS\SYSTEM32\windows.storage.dll C:\WINDOWS\SYSTEM32\Wldp.dll C:\WINDOWS\SYSTEM32\profapi.dll C:\Program Files\OpenToonz\styles\qwindowsvistastyle.dll C:\Program Files\OpenToonz\iconengines\qsvgicon.dll C:\WINDOWS\system32\d3d9.dll C:\WINDOWS\System32\DriverStore\FileRepository\ki126951.inf_amd64_94804e3918169543\igd9dxva64.dll C:\WINDOWS\System32\MSCTF.dll C:\WINDOWS\SYSTEM32\textinputframework.dll C:\WINDOWS\System32\CoreMessaging.dll C:\WINDOWS\System32\CoreUIComponents.dll C:\WINDOWS\SYSTEM32\ntmarta.dll C:\WINDOWS\SYSTEM32\wintypes.dll C:\WINDOWS\system32\Oleacc.dll C:\WINDOWS\system32\UIAutomationCore.dll C:\WINDOWS\SYSTEM32\PROPSYS.dll C:\WINDOWS\System32\clbcatq.dll C:\WINDOWS\SYSTEM32\sxs.dll C:\Windows\System32\AppXDeploymentClient.dll C:\WINDOWS\System32\DriverStore\FileRepository\ki126951.inf_amd64_94804e3918169543\ig9icd64.dll C:\WINDOWS\SYSTEM32\dxcore.dll C:\WINDOWS\System32\DriverStore\FileRepository\ki126951.inf_amd64_94804e3918169543\igc64.dll C:\WINDOWS\system32\dataexchange.dll C:\WINDOWS\system32\dcomp.dll C:\WINDOWS\system32\twinapi.appcore.dll C:\WINDOWS\system32\dwrite.dll C:\Program Files\OpenToonz\imageformats\qgif.dll C:\Program Files\OpenToonz\imageformats\qicns.dll C:\Program Files\OpenToonz\imageformats\qico.dll C:\Program Files\OpenToonz\imageformats\qjpeg.dll C:\Program Files\OpenToonz\imageformats\qsvg.dll C:\Program Files\OpenToonz\imageformats\qtga.dll C:\Program Files\OpenToonz\imageformats\qtiff.dll C:\Program Files\OpenToonz\imageformats\qwbmp.dll C:\Program Files\OpenToonz\imageformats\qwebp.dll C:\Program Files\OpenToonz\bearer\qgenericbearer.dll C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL C:\WINDOWS\System32\netprofm.dll C:\WINDOWS\System32\npmproxy.dll C:\Program Files\OpenToonz\audio\qtaudio_windows.dll C:\WINDOWS\SYSTEM32\MMDevAPI.DLL C:\WINDOWS\SYSTEM32\DEVOBJ.dll C:\WINDOWS\SYSTEM32\wdmaud.drv C:\WINDOWS\SYSTEM32\AVRT.dll C:\WINDOWS\SYSTEM32\AUDIOSES.DLL C:\WINDOWS\SYSTEM32\msacm32.drv C:\WINDOWS\SYSTEM32\midimap.dll C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll C:\WINDOWS\system32\Ninput.dll C:\WINDOWS\System32\mswsock.dll C:\Windows\System32\rasadhlp.dll C:\WINDOWS\system32\napinsp.dll C:\WINDOWS\system32\pnrpnsp.dll C:\WINDOWS\system32\wshbth.dll C:\WINDOWS\system32\NLAapi.dll C:\WINDOWS\System32\winrnr.dll C:\WINDOWS\System32\fwpuclnt.dll C:\WINDOWS\SYSTEM32\LINKINFO.dll C:\WINDOWS\system32\wintab32.dll C:\WINDOWS\system32\winhttp.dll C:\WINDOWS\SYSTEM32\SspiCli.dll C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.1110_none_60b5254171f9507e\comctl32.DLL ==== End ====

==== Backtrace ==== 1> RtlDeleteAce [0x7ffbb9268b5c] 2> RtlRaiseException [0x7ffbb92412d6] 3> KiUserExceptionDispatcher [0x7ffbb9290eee] 4> TSmartPointerT::~TSmartPointerT [0x7ff6c94561c9] 5> TSmartPointerT::~TSmartPointerT [0x7ff6c943d75d] 6> QWidget::event [0x7ffb77c0807c] 7> TSmartPointerT::~TSmartPointerT [0x7ff6c943b13b] 8> QApplicationPrivate::notify_helper [0x7ffb77be55c0] 9> QApplication::notify [0x7ffb77be34e0] 10> QCoreApplication::notifyInternal2 [0x7ffb7270318a] 11> QApplicationPrivate::sendMouseEvent [0x7ffb77be67c5] 12> QDesktopWidget::workAreaResized [0x7ffb77c309d2] 13> QDesktopWidget::workAreaResized [0x7ffb77c2e96e] 14> QApplicationPrivate::notify_helper [0x7ffb77be55c0] 15> QApplication::notify [0x7ffb77be4643] 16> QCoreApplication::notifyInternal2 [0x7ffb7270318a] 17> QGuiApplicationPrivate::processMouseEvent [0x7ffb738547c3] 18> QWindowSystemInterface::sendWindowSystemEvents [0x7ffb7383f030] 19> QEventDispatcherWin32::processEvents [0x7ffb7274bcfa] 20> qt_plugin_query_metadata [0x7ffb7b4828d9] 21> QEventLoop::exec [0x7ffb726ff64c] 22> QCoreApplication::exec [0x7ffb72702164] 23> TSmartPointerT::~TSmartPointerT [0x7ff6c9395219] 24> TSmartPointerT::~TSmartPointerT [0x7ff6c97beab7] 25> TSmartPointerT::~TSmartPointerT [0x7ff6c97be092] 26> BaseThreadInitThunk [0x7ffbb7cf7614] 27> RtlUserThreadStart [0x7ffbb92426b1] ==== End ====

Steps to Reproduce

Expected Behavior

No response

Screenshots, Video & Crash Logs

No response

OpenToonz Version

1.7

OpenToonz Version Information

No response

Operating System

Windows

GPU

NVIDIA

Graphics Tablet

None

RodneyBaker commented 1 year ago

From what I can surmise I'm leaning toward a memory management issue here. As such it is important we know more about what you were/are doing leading up to the crash. As the scene name suggests a bouncing ball I'll guess you were animating a bouncing ball. Perhaps you can tell us more about that.

RodneyBaker commented 1 year ago

Closing report as lacking actionable information required to move forward. @Rageman0329 please provide additional information as you can to help us assist in resolving the issue.