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opentoonz / opentoonz

OpenToonz - An open-source full-featured 2D animation creation software
https://opentoonz.github.io/
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Crash on startup due to Logitech webcam driver #5263

Closed MichaelCSturm closed 8 months ago

MichaelCSturm commented 9 months ago

Description

1.7

Steps to Reproduce

  1. Download Opentooz
  2. Open Opentoonz

Expected Behavior

Opening

Screenshots, Video & Crash Logs

OpenToonz 1.7.1 (Build Dec 9 2023)

Report Date: 2024-01-12 16:39:03 Crash Reason: EXCEPTION_ACCESS_VIOLATION

Build ABI: x86_64-little_endian-llp64 Operating System: Windows 10 Version 2009 OS Kernel: 10.0.19045 CPU Threads: 8

Crash File: C:\Users\XD2\AppData\Local\OpenToonz\OpenToonz\crash\Crash-20240112-163903.log Mini Dump File: C:\Users\XD2\AppData\Local\OpenToonz\OpenToonz\crash\Crash-20240112-163903.dmp

==== Modules ==== C:\Program Files\OpenToonz\OpenToonz.exe C:\WINDOWS\SYSTEM32\ntdll.dll C:\WINDOWS\System32\KERNEL32.DLL C:\WINDOWS\System32\KERNELBASE.dll C:\WINDOWS\SYSTEM32\apphelp.dll C:\WINDOWS\System32\USER32.dll C:\WINDOWS\System32\win32u.dll C:\WINDOWS\System32\GDI32.dll C:\WINDOWS\System32\gdi32full.dll C:\WINDOWS\SYSTEM32\OPENGL32.dll C:\WINDOWS\System32\msvcp_win.dll C:\WINDOWS\System32\msvcrt.dll C:\WINDOWS\System32\ucrtbase.dll C:\WINDOWS\System32\ADVAPI32.dll C:\WINDOWS\System32\sechost.dll C:\WINDOWS\System32\SHELL32.dll C:\WINDOWS\System32\RPCRT4.dll C:\WINDOWS\System32\bcrypt.dll C:\WINDOWS\System32\ole32.dll C:\WINDOWS\System32\combase.dll C:\WINDOWS\System32\OLEAUT32.dll C:\Program Files\OpenToonz\Qt5Xml.dll C:\Program Files\OpenToonz\Qt5SerialPort.dll C:\WINDOWS\System32\SETUPAPI.dll C:\WINDOWS\System32\cfgmgr32.dll C:\Program Files\OpenToonz\Qt5PrintSupport.dll C:\WINDOWS\System32\COMDLG32.dll C:\WINDOWS\System32\shcore.dll C:\WINDOWS\System32\SHLWAPI.dll C:\Program Files\OpenToonz\glut64.dll C:\Program Files\OpenToonz\colorfx.dll C:\Program Files\OpenToonz\image.dll C:\Program Files\OpenToonz\tnztools.dll C:\Program Files\OpenToonz\tnzstdfx.dll C:\Program Files\OpenToonz\EDSDK.dll C:\WINDOWS\System32\WS2_32.dll C:\Program Files\OpenToonz\tfarm.dll C:\Program Files\OpenToonz\toonzqt.dll C:\Program Files\OpenToonz\sound.dll C:\Program Files\OpenToonz\Qt5Core.dll C:\Program Files\OpenToonz\Qt5Widgets.dll C:\Program Files\OpenToonz\Qt5Script.dll C:\Program Files\OpenToonz\toonzlib.dll C:\Program Files\OpenToonz\tnzext.dll C:\Program Files\OpenToonz\opencv_world451.dll C:\Program Files\OpenToonz\Qt5OpenGL.dll C:\Program Files\OpenToonz\tnzbase.dll C:\Program Files\OpenToonz\tnzcore.dll C:\WINDOWS\SYSTEM32\MPR.dll C:\WINDOWS\SYSTEM32\GLU32.dll C:\WINDOWS\SYSTEM32\dbghelp.dll C:\Program Files\OpenToonz\Qt5Multimedia.dll C:\WINDOWS\SYSTEM32\MFPlat.DLL C:\WINDOWS\SYSTEM32\MF.dll C:\Program Files\OpenToonz\Qt5Network.dll C:\Program Files\OpenToonz\MSVCP140.dll C:\Program Files\OpenToonz\VCRUNTIME140.dll C:\WINDOWS\System32\CRYPT32.dll C:\Program Files\OpenToonz\VCRUNTIME140_1.dll C:\Program Files\OpenToonz\MSVCP140_1.dll C:\WINDOWS\SYSTEM32\WINSPOOL.DRV C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.3636_none_7931fb75243f97c8\COMCTL32.dll C:\WINDOWS\SYSTEM32\WINMM.dll C:\WINDOWS\SYSTEM32\MSVFW32.dll C:\WINDOWS\SYSTEM32\AVIFIL32.dll C:\Program Files\OpenToonz\libmypaint-1-4-0.dll C:\Program Files\OpenToonz\Qt5Gui.dll C:\WINDOWS\SYSTEM32\VERSION.dll C:\WINDOWS\SYSTEM32\USERENV.dll C:\WINDOWS\SYSTEM32\NETAPI32.dll C:\WINDOWS\SYSTEM32\UxTheme.dll C:\WINDOWS\SYSTEM32\dwmapi.dll C:\Program Files\OpenToonz\Qt5Svg.dll C:\Program Files\OpenToonz\CONCRT140.dll C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL C:\WINDOWS\SYSTEM32\DNSAPI.dll C:\WINDOWS\SYSTEM32\MSACM32.dll C:\Program Files\OpenToonz\glew32.dll C:\WINDOWS\SYSTEM32\d3d11.dll C:\WINDOWS\SYSTEM32\dxgi.dll C:\WINDOWS\SYSTEM32\winmmbase.dll C:\WINDOWS\SYSTEM32\NETUTILS.DLL C:\WINDOWS\SYSTEM32\SRVCLI.DLL C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL C:\Program Files\OpenToonz\libjson-c-2.dll C:\Program Files\OpenToonz\libintl-8.dll C:\Program Files\OpenToonz\libiconv-2.dll C:\WINDOWS\SYSTEM32\dbgcore.DLL C:\WINDOWS\SYSTEM32\MFCORE.DLL C:\WINDOWS\SYSTEM32\powrprof.dll C:\WINDOWS\SYSTEM32\kernel.appcore.dll C:\WINDOWS\SYSTEM32\ksuser.dll C:\WINDOWS\System32\IMM32.DLL C:\WINDOWS\System32\NSI.dll C:\WINDOWS\System32\bcryptPrimitives.dll C:\WINDOWS\SYSTEM32\RTWorkQ.DLL C:\WINDOWS\SYSTEM32\UMPDC.dll C:\Program Files\OpenToonz\platforms\qwindows.dll C:\WINDOWS\SYSTEM32\WTSAPI32.dll C:\WINDOWS\SYSTEM32\windows.storage.dll C:\WINDOWS\SYSTEM32\Wldp.dll C:\WINDOWS\SYSTEM32\profapi.dll C:\Program Files\OpenToonz\styles\qwindowsvistastyle.dll C:\Program Files\OpenToonz\iconengines\qsvgicon.dll C:\WINDOWS\system32\d3d9.dll C:\WINDOWS\System32\MSCTF.dll C:\WINDOWS\SYSTEM32\textinputframework.dll C:\WINDOWS\System32\CoreUIComponents.dll C:\WINDOWS\System32\CoreMessaging.dll C:\WINDOWS\SYSTEM32\ntmarta.dll C:\WINDOWS\SYSTEM32\wintypes.dll C:\WINDOWS\system32\Oleacc.dll C:\WINDOWS\system32\UIAutomationCore.dll C:\WINDOWS\SYSTEM32\PROPSYS.dll C:\WINDOWS\System32\clbcatq.dll C:\WINDOWS\SYSTEM32\sxs.dll C:\Windows\System32\AppXDeploymentClient.dll C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_3a5ee891ed2d147b\ig9icd64.dll C:\WINDOWS\SYSTEM32\dxcore.dll C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_3a5ee891ed2d147b\igc64.dll C:\WINDOWS\system32\dataexchange.dll C:\WINDOWS\system32\dcomp.dll C:\WINDOWS\system32\twinapi.appcore.dll C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_3a5ee891ed2d147b\igdgmm64.dll C:\WINDOWS\system32\dwrite.dll C:\WINDOWS\SYSTEM32\lvcod64.dll ==== End ====

==== Backtrace ==== 1> RtlDeleteAce [0x7ffa420c8b1c] 2> RtlRaiseException [0x7ffa420a12d6] 3> KiUserExceptionDispatcher [0x7ffa420f0ebe] 4> DriverProc [0x7f8411a9] 5> ICSendMessage [0x7ffa1d652b9c] 6> ICOpen [0x7ffa1d652d64] 7> TSmartHolderT::set [0x7ffa1d73a172] 8> TSmartHolderT::set [0x7ffa1d7382e8] 9> initImageIo [0x7ffa1d6d7bd4] 10> TSmartPointerT::~TSmartPointerT [0x7ff7ac8b1f2e] 11> TSmartPointerT::~TSmartPointerT [0x7ff7ac8b3e61] 12> TSmartPointerConstT::~TSmartPointerConstT [0x7ff7acce7b77] 13> TSmartPointerConstT::~TSmartPointerConstT [0x7ff7acce7152] 14> BaseThreadInitThunk [0x7ffa41617344] 15> RtlUserThreadStart [0x7ffa420a26b1] ==== End ====

OpenToonz Version

1.7

OpenToonz Version Information

No response

Operating System

Windows

GPU

NVIDIA

Graphics Tablet

None

RodneyBaker commented 9 months ago

Good news...

The file at C:\WINDOWS\SYSTEM32\lvcod64.dll is an outdated and troublesome Logitech webcam driver. Renaming or removing the file will allow Opentoonz to operate properly.

REF: https://github.com/opentoonz/opentoonz/issues/5239, https://github.com/opentoonz/opentoonz/issues/5236 (and many other reports)

MichaelCSturm commented 9 months ago

AYO MY MAN! LESS GOOO Sprite-0001