Closed js333031 closed 1 year ago
Please refer to Installation Guides for Intel Arc GPUs on Ubuntu 22.04 (jammy).
For more information, please refer to Configurations for Intel® Processor Graphics (GPU) with OpenVINO™.
Based on the logs provided, can you please give a hint on what step I might have missed?
Please install the Ubuntu 5.19.0 kernel (ie “linux-image-5.19.0-35-generic”) and see if the issue was able to resolve.
I updated the kernel to 5.19. uname output:
Linux dg2-demo 5.19.0-35-generic #36~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Feb 17 15:17:25 UTC 2 x86_64 x86_64 x86_64 GNU/Linux
After installing the kernel, I did steps 3 and 4 from https://dgpu-docs.intel.com/installation-guides/ubuntu/ubuntu-jammy-dc.html
Same issue. Please see clinfo and hello_query_device output in attached files hello_query_device.txt clinfo.txt
Referring to hello_query_device.txt, GPU plugin was detected as shown as follows:
[ INFO ] GPU
[ INFO ] Mutable: DEVICE_ID : 0
Device ID is 0.
I just tried 108-gpu-device notebook from openvino notebook samples. I still get following error:
code cell and error:
device = "GPU"
core.get_property(device, "FULL_DEVICE_NAME")
---------------------------------------------------------------------------
RuntimeError Traceback (most recent call last)
Cell In[2], line 3
1 device = "GPU"
----> 3 core.get_property(device, "FULL_DEVICE_NAME")
RuntimeError: Check 'false' failed at src/inference/src/core.cpp:243:
Failed to create plugin /home/dg2/miniconda3/envs/hf/lib/python3.10/site-packages/openvino/libs/libopenvino_intel_gpu_plugin.so for device GPU
Please, check your environment
Check 'error_code == 0' failed at src/plugins/intel_gpu/src/runtime/ocl/ocl_device_detector.cpp:190:
[GPU] No supported OCL devices found or unexpected error happened during devices query.
[GPU] Please check OpenVINO documentation for GPU drivers setup guide.
[GPU] clGetPlatformIDs error code: -1001
Error: [CLDNN ERROR]. clGetPlatformIDs error -1001
when running OpenVINO samples or demos, may due to there is some issues with OpenCL runtime on the machine.
Please refer to Driver Issues Troubleshooting to check and troubleshoot such issues.
If the issue still persists, please get back to us. Thank you.
Hi js333031, Just wanted to follow up and see if your issue has been resolved.
Please check with clinfo that device is visible by system
Please check with clinfo that device is visible by system
clinfo output:
(base) dg2@dg2-demo:~$ clinfo
Number of platforms 1
Platform Name Intel(R) OpenCL HD Graphics
Platform Vendor Intel(R) Corporation
Platform Version OpenCL 3.0
Platform Profile FULL_PROFILE
Platform Extensions cl_khr_byte_addressable_store cl_khr_device_uuid cl_khr_fp16 cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_icd cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_intel_command_queue_families cl_intel_subgroups cl_intel_required_subgroup_size cl_intel_subgroups_short cl_khr_spir cl_intel_accelerator cl_intel_driver_diagnostics cl_khr_priority_hints cl_khr_throttle_hints cl_khr_create_command_queue cl_intel_subgroups_char cl_intel_subgroups_long cl_khr_il_program cl_intel_mem_force_host_memory cl_khr_subgroup_extended_types cl_khr_subgroup_non_uniform_vote cl_khr_subgroup_ballot cl_khr_subgroup_non_uniform_arithmetic cl_khr_subgroup_shuffle cl_khr_subgroup_shuffle_relative cl_khr_subgroup_clustered_reduce cl_intel_device_attribute_query cl_khr_suggested_local_work_size cl_intel_split_work_group_barrier cl_intel_spirv_media_block_io cl_intel_spirv_subgroups cl_khr_spirv_no_integer_wrap_decoration cl_intel_unified_shared_memory cl_khr_mipmap_image cl_khr_mipmap_image_writes cl_intel_planar_yuv cl_intel_packed_yuv cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_image2d_from_buffer cl_khr_depth_images cl_khr_3d_image_writes cl_intel_media_block_io cl_intel_bfloat16_conversions cl_intel_va_api_media_sharing cl_intel_sharing_format_query cl_khr_pci_bus_info cl_intel_create_buffer_with_properties cl_intel_dot_accumulate cl_intel_subgroup_local_block_io cl_intel_subgroup_matrix_multiply_accumulate cl_intel_subgroup_split_matrix_multiply_accumulate
Platform Extensions with Version cl_khr_byte_addressable_store 0x400000 (1.0.0)
cl_khr_device_uuid 0x400000 (1.0.0)
cl_khr_fp16 0x400000 (1.0.0)
cl_khr_global_int32_base_atomics 0x400000 (1.0.0)
cl_khr_global_int32_extended_atomics 0x400000 (1.0.0)
cl_khr_icd 0x400000 (1.0.0)
cl_khr_local_int32_base_atomics 0x400000 (1.0.0)
cl_khr_local_int32_extended_atomics 0x400000 (1.0.0)
cl_intel_command_queue_families 0x400000 (1.0.0)
cl_intel_subgroups 0x400000 (1.0.0)
cl_intel_required_subgroup_size 0x400000 (1.0.0)
cl_intel_subgroups_short 0x400000 (1.0.0)
cl_khr_spir 0x400000 (1.0.0)
cl_intel_accelerator 0x400000 (1.0.0)
cl_intel_driver_diagnostics 0x400000 (1.0.0)
cl_khr_priority_hints 0x400000 (1.0.0)
cl_khr_throttle_hints 0x400000 (1.0.0)
cl_khr_create_command_queue 0x400000 (1.0.0)
cl_intel_subgroups_char 0x400000 (1.0.0)
cl_intel_subgroups_long 0x400000 (1.0.0)
cl_khr_il_program 0x400000 (1.0.0)
cl_intel_mem_force_host_memory 0x400000 (1.0.0)
cl_khr_subgroup_extended_types 0x400000 (1.0.0)
cl_khr_subgroup_non_uniform_vote 0x400000 (1.0.0)
cl_khr_subgroup_ballot 0x400000 (1.0.0)
cl_khr_subgroup_non_uniform_arithmetic 0x400000 (1.0.0)
cl_khr_subgroup_shuffle 0x400000 (1.0.0)
cl_khr_subgroup_shuffle_relative 0x400000 (1.0.0)
cl_khr_subgroup_clustered_reduce 0x400000 (1.0.0)
cl_intel_device_attribute_query 0x400000 (1.0.0)
cl_khr_suggested_local_work_size 0x400000 (1.0.0)
cl_intel_split_work_group_barrier 0x400000 (1.0.0)
cl_intel_spirv_media_block_io 0x400000 (1.0.0)
cl_intel_spirv_subgroups 0x400000 (1.0.0)
cl_khr_spirv_no_integer_wrap_decoration 0x400000 (1.0.0)
cl_intel_unified_shared_memory 0x400000 (1.0.0)
cl_khr_mipmap_image 0x400000 (1.0.0)
cl_khr_mipmap_image_writes 0x400000 (1.0.0)
cl_intel_planar_yuv 0x400000 (1.0.0)
cl_intel_packed_yuv 0x400000 (1.0.0)
cl_khr_int64_base_atomics 0x400000 (1.0.0)
cl_khr_int64_extended_atomics 0x400000 (1.0.0)
cl_khr_image2d_from_buffer 0x400000 (1.0.0)
cl_khr_depth_images 0x400000 (1.0.0)
cl_khr_3d_image_writes 0x400000 (1.0.0)
cl_intel_media_block_io 0x400000 (1.0.0)
cl_intel_bfloat16_conversions 0x400000 (1.0.0)
cl_intel_va_api_media_sharing 0x400000 (1.0.0)
cl_intel_sharing_format_query 0x400000 (1.0.0)
cl_khr_pci_bus_info 0x400000 (1.0.0)
cl_intel_create_buffer_with_properties 0x400000 (1.0.0)
cl_intel_dot_accumulate 0x400000 (1.0.0)
cl_intel_subgroup_local_block_io 0x400000 (1.0.0)
cl_intel_subgroup_matrix_multiply_accumulate 0x400000 (1.0.0)
cl_intel_subgroup_split_matrix_multiply_accumulate 0x400000 (1.0.0)
Platform Numeric Version 0xc00000 (3.0.0)
Platform Extensions function suffix INTEL
Platform Host timer resolution 1ns
Platform Name Intel(R) OpenCL HD Graphics
Number of devices 1
Device Name Intel(R) Arc(TM) A770 Graphics
Device Vendor Intel(R) Corporation
Device Vendor ID 0x8086
Device Version OpenCL 3.0 NEO
Device UUID 8680a056-0800-0000-0400-000000000000
Driver UUID 32332e30-352e-3235-3539-332e31380000
Valid Device LUID No
Device LUID 80a4-080cfe7f0000
Device Node Mask 0
Device Numeric Version 0xc00000 (3.0.0)
Driver Version 23.05.25593.18
Device OpenCL C Version OpenCL C 1.2
Device OpenCL C all versions OpenCL C 0x400000 (1.0.0)
OpenCL C 0x401000 (1.1.0)
OpenCL C 0x402000 (1.2.0)
OpenCL C 0xc00000 (3.0.0)
Device OpenCL C features __opencl_c_int64 0xc00000 (3.0.0)
__opencl_c_3d_image_writes 0xc00000 (3.0.0)
__opencl_c_images 0xc00000 (3.0.0)
__opencl_c_read_write_images 0xc00000 (3.0.0)
__opencl_c_atomic_order_acq_rel 0xc00000 (3.0.0)
__opencl_c_atomic_order_seq_cst 0xc00000 (3.0.0)
__opencl_c_atomic_scope_all_devices 0xc00000 (3.0.0)
__opencl_c_atomic_scope_device 0xc00000 (3.0.0)
__opencl_c_generic_address_space 0xc00000 (3.0.0)
__opencl_c_program_scope_global_variables 0xc00000 (3.0.0)
__opencl_c_work_group_collective_functions 0xc00000 (3.0.0)
__opencl_c_subgroups 0xc00000 (3.0.0)
Latest comfornace test passed v2022-04-22-00
Device Type GPU
Device Profile FULL_PROFILE
Device Available Yes
Compiler Available Yes
Linker Available Yes
Max compute units 512
Max clock frequency 2100MHz
Device Partition (core)
Max number of sub-devices 0
Supported partition types None
Supported affinity domains (n/a)
Max work item dimensions 3
Max work item sizes 1024x1024x1024
Max work group size 1024
Preferred work group size multiple (device) 64
Preferred work group size multiple (kernel) 64
Max sub-groups per work group 128
Sub-group sizes (Intel) 8, 16, 32
Preferred / native vector sizes
char 16 / 16
short 8 / 8
int 4 / 4
long 1 / 1
half 8 / 8 (cl_khr_fp16)
float 1 / 1
double 0 / 0 (n/a)
Half-precision Floating-point support (cl_khr_fp16)
Denormals Yes
Infinity and NANs Yes
Round to nearest Yes
Round to zero Yes
Round to infinity Yes
IEEE754-2008 fused multiply-add Yes
Support is emulated in software No
Single-precision Floating-point support (core)
Denormals Yes
Infinity and NANs Yes
Round to nearest Yes
Round to zero Yes
Round to infinity Yes
IEEE754-2008 fused multiply-add Yes
Support is emulated in software No
Correctly-rounded divide and sqrt operations Yes
Double-precision Floating-point support (n/a)
Address bits 64, Little-Endian
Global memory size 16225243136 (15.11GiB)
Error Correction support No
Max memory allocation 4294959104 (4GiB)
Unified memory for Host and Device No
Shared Virtual Memory (SVM) capabilities (core)
Coarse-grained buffer sharing Yes
Fine-grained buffer sharing No
Fine-grained system sharing No
Atomics No
Minimum alignment for any data type 128 bytes
Alignment of base address 1024 bits (128 bytes)
Preferred alignment for atomics
SVM 64 bytes
Global 64 bytes
Local 64 bytes
Atomic memory capabilities relaxed, acquire/release, sequentially-consistent, work-group scope, device scope, all-devices scope
Atomic fence capabilities relaxed, acquire/release, sequentially-consistent, work-item scope, work-group scope, device scope, all-devices scope
Max size for global variable 65536 (64KiB)
Preferred total size of global vars 4294959104 (4GiB)
Global Memory cache type Read/Write
Global Memory cache size 524288 (512KiB)
Global Memory cache line size 64 bytes
Image support Yes
Max number of samplers per kernel 16
Max size for 1D images from buffer 268434944 pixels
Max 1D or 2D image array size 2048 images
Base address alignment for 2D image buffers 4 bytes
Pitch alignment for 2D image buffers 4 pixels
Max 2D image size 16384x16384 pixels
Max planar YUV image size 16384x16128 pixels
Max 3D image size 16384x16384x2048 pixels
Max number of read image args 128
Max number of write image args 128
Max number of read/write image args 128
Pipe support No
Max number of pipe args 0
Max active pipe reservations 0
Max pipe packet size 0
Local memory type Local
Local memory size 65536 (64KiB)
Max number of constant args 8
Max constant buffer size 4294959104 (4GiB)
Generic address space support Yes
Max size of kernel argument 2048 (2KiB)
Queue properties (on host)
Out-of-order execution Yes
Profiling Yes
Device enqueue capabilities (n/a)
Queue properties (on device)
Out-of-order execution No
Profiling No
Preferred size 0
Max size 0
Max queues on device 0
Max events on device 0
Prefer user sync for interop Yes
Profiling timer resolution 52ns
Execution capabilities
Run OpenCL kernels Yes
Run native kernels No
Non-uniform work-groups Yes
Work-group collective functions Yes
Sub-group independent forward progress No
IL version SPIR-V_1.2
ILs with version SPIR-V 0x402000 (1.2.0)
SPIR versions 1.2
printf() buffer size 4194304 (4MiB)
Built-in kernels (n/a)
Built-in kernels with version (n/a)
Device Extensions cl_khr_byte_addressable_store cl_khr_device_uuid cl_khr_fp16 cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_icd cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_intel_command_queue_families cl_intel_subgroups cl_intel_required_subgroup_size cl_intel_subgroups_short cl_khr_spir cl_intel_accelerator cl_intel_driver_diagnostics cl_khr_priority_hints cl_khr_throttle_hints cl_khr_create_command_queue cl_intel_subgroups_char cl_intel_subgroups_long cl_khr_il_program cl_intel_mem_force_host_memory cl_khr_subgroup_extended_types cl_khr_subgroup_non_uniform_vote cl_khr_subgroup_ballot cl_khr_subgroup_non_uniform_arithmetic cl_khr_subgroup_shuffle cl_khr_subgroup_shuffle_relative cl_khr_subgroup_clustered_reduce cl_intel_device_attribute_query cl_khr_suggested_local_work_size cl_intel_split_work_group_barrier cl_intel_spirv_media_block_io cl_intel_spirv_subgroups cl_khr_spirv_no_integer_wrap_decoration cl_intel_unified_shared_memory cl_khr_mipmap_image cl_khr_mipmap_image_writes cl_intel_planar_yuv cl_intel_packed_yuv cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_khr_image2d_from_buffer cl_khr_depth_images cl_khr_3d_image_writes cl_intel_media_block_io cl_intel_bfloat16_conversions cl_intel_va_api_media_sharing cl_intel_sharing_format_query cl_khr_pci_bus_info cl_intel_create_buffer_with_properties cl_intel_dot_accumulate cl_intel_subgroup_local_block_io cl_intel_subgroup_matrix_multiply_accumulate cl_intel_subgroup_split_matrix_multiply_accumulate
Device Extensions with Version cl_khr_byte_addressable_store 0x400000 (1.0.0)
cl_khr_device_uuid 0x400000 (1.0.0)
cl_khr_fp16 0x400000 (1.0.0)
cl_khr_global_int32_base_atomics 0x400000 (1.0.0)
cl_khr_global_int32_extended_atomics 0x400000 (1.0.0)
cl_khr_icd 0x400000 (1.0.0)
cl_khr_local_int32_base_atomics 0x400000 (1.0.0)
cl_khr_local_int32_extended_atomics 0x400000 (1.0.0)
cl_intel_command_queue_families 0x400000 (1.0.0)
cl_intel_subgroups 0x400000 (1.0.0)
cl_intel_required_subgroup_size 0x400000 (1.0.0)
cl_intel_subgroups_short 0x400000 (1.0.0)
cl_khr_spir 0x400000 (1.0.0)
cl_intel_accelerator 0x400000 (1.0.0)
cl_intel_driver_diagnostics 0x400000 (1.0.0)
cl_khr_priority_hints 0x400000 (1.0.0)
cl_khr_throttle_hints 0x400000 (1.0.0)
cl_khr_create_command_queue 0x400000 (1.0.0)
cl_intel_subgroups_char 0x400000 (1.0.0)
cl_intel_subgroups_long 0x400000 (1.0.0)
cl_khr_il_program 0x400000 (1.0.0)
cl_intel_mem_force_host_memory 0x400000 (1.0.0)
cl_khr_subgroup_extended_types 0x400000 (1.0.0)
cl_khr_subgroup_non_uniform_vote 0x400000 (1.0.0)
cl_khr_subgroup_ballot 0x400000 (1.0.0)
cl_khr_subgroup_non_uniform_arithmetic 0x400000 (1.0.0)
cl_khr_subgroup_shuffle 0x400000 (1.0.0)
cl_khr_subgroup_shuffle_relative 0x400000 (1.0.0)
cl_khr_subgroup_clustered_reduce 0x400000 (1.0.0)
cl_intel_device_attribute_query 0x400000 (1.0.0)
cl_khr_suggested_local_work_size 0x400000 (1.0.0)
cl_intel_split_work_group_barrier 0x400000 (1.0.0)
cl_intel_spirv_media_block_io 0x400000 (1.0.0)
cl_intel_spirv_subgroups 0x400000 (1.0.0)
cl_khr_spirv_no_integer_wrap_decoration 0x400000 (1.0.0)
cl_intel_unified_shared_memory 0x400000 (1.0.0)
cl_khr_mipmap_image 0x400000 (1.0.0)
cl_khr_mipmap_image_writes 0x400000 (1.0.0)
cl_intel_planar_yuv 0x400000 (1.0.0)
cl_intel_packed_yuv 0x400000 (1.0.0)
cl_khr_int64_base_atomics 0x400000 (1.0.0)
cl_khr_int64_extended_atomics 0x400000 (1.0.0)
cl_khr_image2d_from_buffer 0x400000 (1.0.0)
cl_khr_depth_images 0x400000 (1.0.0)
cl_khr_3d_image_writes 0x400000 (1.0.0)
cl_intel_media_block_io 0x400000 (1.0.0)
cl_intel_bfloat16_conversions 0x400000 (1.0.0)
cl_intel_va_api_media_sharing 0x400000 (1.0.0)
cl_intel_sharing_format_query 0x400000 (1.0.0)
cl_khr_pci_bus_info 0x400000 (1.0.0)
cl_intel_create_buffer_with_properties 0x400000 (1.0.0)
cl_intel_dot_accumulate 0x400000 (1.0.0)
cl_intel_subgroup_local_block_io 0x400000 (1.0.0)
cl_intel_subgroup_matrix_multiply_accumulate 0x400000 (1.0.0)
cl_intel_subgroup_split_matrix_multiply_accumulate 0x400000 (1.0.0)
NULL platform behavior
clGetPlatformInfo(NULL, CL_PLATFORM_NAME, ...) Intel(R) OpenCL HD Graphics
clGetDeviceIDs(NULL, CL_DEVICE_TYPE_ALL, ...) Success [INTEL]
clCreateContext(NULL, ...) [default] Success [INTEL]
clCreateContextFromType(NULL, CL_DEVICE_TYPE_DEFAULT) Success (1)
Platform Name Intel(R) OpenCL HD Graphics
Device Name Intel(R) Arc(TM) A770 Graphics
clCreateContextFromType(NULL, CL_DEVICE_TYPE_CPU) No devices found in platform
clCreateContextFromType(NULL, CL_DEVICE_TYPE_GPU) Success (1)
Platform Name Intel(R) OpenCL HD Graphics
Device Name Intel(R) Arc(TM) A770 Graphics
clCreateContextFromType(NULL, CL_DEVICE_TYPE_ACCELERATOR) No devices found in platform
clCreateContextFromType(NULL, CL_DEVICE_TYPE_CUSTOM) No devices found in platform
clCreateContextFromType(NULL, CL_DEVICE_TYPE_ALL) Success (1)
Platform Name Intel(R) OpenCL HD Graphics
Device Name Intel(R) Arc(TM) A770 Graphics
ICD loader properties
ICD loader Name OpenCL ICD Loader
ICD loader Vendor OCL Icd free software
ICD loader Version 2.2.14
ICD loader Profile OpenCL 3.0
(base) dg2@dg2-demo:~$
Hi js333031, Glad to know that the device is visible to the system. Has your issue been resolved?
Closing issue, feel free to re-open or start a new issue if additional assistance is needed.
System information (version)
Detailed description
hello_query_device
does not detect GPU.lspci:
group membership:
OCL pkgs installed:
query device app:
/dev/dri file:
python app error (regardless of app or if using C++ app):