search

openziti / desktop-edge-win

Provides a Ziti client for Windows
Apache License 2.0
35 stars 13 forks source link

installation fails with insufficient privileges #104

Closed qrkourier closed 4 years ago

qrkourier commented 4 years ago

I clicked to download https://github.com/openziti/desktop-edge-win/releases/download/1.0.5-manual/Ziti.Desktop.Edge-1.0.5.exe in Edge Browser and chose "save" then "run". I accepted the UAC prompt for Ziti Desktop Edge. The prerequisites checker said I needed a tunneler thingy, and I allowed that. Things seemed to progress and now the Ziti Desktop Edge Setup is stuck on "Installing Ziti Desktop Edge..." and I received an error popup about insufficient permissions to start the Ziti Edge system service. I have a screenshot but I'm not sure it would be helpful, and I'm not sure how to attach it in GitHub issues.

qrkourier commented 4 years ago

screenshot

dovholuknf commented 4 years ago

@JeremyTellier this is the same issue I had with 1.0.4 and that get had. I thought 1.0.5 fixed it for my windows sandbox. I'll have to test it again tomorrow. Is there any better logging we could add? Event viewer wasn't particularly helpful

qrkourier commented 4 years ago

I verified the result is the same if I abort the installer process I started with the "run" button after downloading and accepting the UAC, and start over with a right-click -- run as administrator on the downloaded installer .exe.

qrkourier commented 4 years ago

The installer succeeded and Desktop Edge is running after a reboot and re-run as administrator of the installer .exe from Downloads.

dovholuknf commented 4 years ago

seems like the previous installer left behind some state that forced a reboot. I have successfully installed the 1.0.5 installer in my clean, windows sandbox instance. I'm going to mark this as closed now, reopen if necessary. FYI - you shouldn't need to run as administrator - you should get a UAC prompt if you're not admin.

qrkourier commented 4 years ago

another error during uninstall

dovholuknf commented 4 years ago

filed https://github.com/openziti/desktop-edge-win/issues/110 to track this