Starting ZitiDesktopEdge app in windows is requesting to start tunnel service

openziti / desktop-edge-win

Provides a Ziti client for Windows

Apache License 2.0

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Starting ZitiDesktopEdge app in windows is requesting to start tunnel service #113

Closed vinaynetfoundry closed 4 years ago

vinaynetfoundry commented 4 years ago

When I start ZitiDesktopEdge in my windows I am getting a message to start tunnel service.

dovholuknf commented 4 years ago

This is expected behavior if the accompanying service is not started. Can you please look to see if these services are running?

dovholuknf commented 4 years ago

If those services are not running - start them. I'm interested in the logs from the Ziti Edge Service as well. The logs are found at

C:\Windows\System32\config\systemprofile\AppData\Roaming\NetFoundry

Could you zip the log files in that folder (files starting with ziti-tunneler.log and cziti.log) and attach?

vinaynetfoundry commented 4 years ago

The Update service is running but the Edge service is not. I Tried to start but getting error:

I am unable to access the folder C:\Windows\System32\config\ as well.

dovholuknf commented 4 years ago

You need to navigate there as administrator. The easiest way to do that is to open c:\windows\system32 first - then "double click" into the config folder. This will fire a UAC prompt like this

You'll have to do that same process for the C:\Windows\System32\config\systemprofile folder as well. But - after that you can just paste the full path into the address bar.

If the service isn't starting I definitely need to see the logs. Thanks

vinaynetfoundry commented 4 years ago

I tried double clicking the folder and it dint display the above UAC prompt. So I navigated to the location from command prompt and took the logs. Please find attached logs. NetFoundry.zip

dovholuknf commented 4 years ago

Hmmm. The logs look totally clean to me. Can you try this and report the output?

c:\programdata\OpenZiti\Service\ziti-tunnel.exe version
[   0.000]    INFO : Logger initialized. Log file located at: C:\Users\User\AppData\Roaming\NetFoundry\ziti-tunneler.log
c:\programdata\OpenZiti\Service\ziti-tunnel.exe version: 0.0.24, revision: 1d9f9fcfbd5b, branch: master, build-by: travis, built-on: 2020-08-18 23:29:49

you should be on 0.0.24 of that service

vinaynetfoundry commented 4 years ago

ziti-tunnel.exe version throws the below error:

dovholuknf commented 4 years ago

Ah - Thanks Vinay. That's a known (and fixed) issue. Simply uninstall and reinstall the Ziti Desktop Edge for Windows. Cheers