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orangehrm / orangehrm

OrangeHRM is a comprehensive Human Resource Management (HRM) System that captures all the essential functionalities required for any enterprise.
GNU General Public License v3.0
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Installation Freezes #593

Closed matthew119427 closed 2 years ago

matthew119427 commented 4 years ago

Hi, I'm trying to install the software. I tried this on two completely different machines already both using 4.0 and 4.3.3 and they're both experiencing this issue. image It literally freezes here, nothing happens afterwards. I'm unsure what to do now. PHP version is 7.1 and using this on Nginx.

RajithaKumara commented 4 years ago

Hi @matthew119427 Can you send log files which are located at <path_to_orangehrm>/installer/log.txt and if exists <path_to_orangehrm>/installer/logInsatall.log and <path_to_orangehrm>/symfony/log/orangehrm.log.

matthew119427 commented 4 years ago

installer/log.txt

Client Info

User Agent : Mozilla/5.0 (X11; Linux x86_64; rv:70.0) Gecko/20100101 Firefox/70.0
Remote Address : 

Server Info

Host : 
PHP Version : 7.1.33-1+0~20191027.27+debian9~1.gbpd10139
Server : nginx/1.10.3
Document Root : /var/www/orangehrm
ROOT_PATH : /var/www/orangehrm

OrangeHRM Installation Log

Sun, 03 Nov 2019 19:13:51 -0500 DB Creation - Starting
Sun, 03 Nov 2019 19:13:51 -0500 DB Creation - Done
Sun, 03 Nov 2019 19:13:51 -0500 DB Creation - No Errors
Sun, 03 Nov 2019 19:13:54 -0500 Fill Data Phase 1 - Starting
Sun, 03 Nov 2019 19:13:54 -0500 Fill Data Phase 1 - Connected to the DB Server
Sun, 03 Nov 2019 19:13:54 -0500 Fill Data Phase 1 - Selected the DB
Sun, 03 Nov 2019 19:13:54 -0500 Fill Data Phase 1 - Reading DB Script
Sun, 03 Nov 2019 19:13:54 -0500 Fill Data Phase 1 - Opened DB Script
Sun, 03 Nov 2019 19:13:54 -0500 Fill Data Phase 1 - Read DB script
Sun, 03 Nov 2019 19:13:54 -0500 Fill Data Phase 1 - There are 288 Statements in the DB script

installer/logInsatall.log

2019-08-30 17:36:47 Installation successfully completed.

symfony/log/orangehrm.log does not exist.

repost, forgot to delete the IP address in there.

RajithaKumara commented 4 years ago

Hi @matthew119427 What is your operating system and MySQL version?

matthew119427 commented 4 years ago

Debian 9.11 10.1.41-MariaDB-0+deb9u1

RajithaKumara commented 4 years ago

According to the log, It should be successfully completed upto here. Could you please write error log in for loop (here) for you. Before that, please check the database auto commit is enabled.

matthew119427 commented 4 years ago

I know absolutely no PHP, my languages are JS and Python. How could I write the error log in that for loop and how can I check if the database auto commit is enabled?

RajithaKumara commented 4 years ago

Oh. I'm really sorry. Replace this line by

set_time_limit(30);
error_log (date("r")." Fill Data Phase $phase - Pending Statement # $c \n",3, self::getErrorLogPath());
error_log (date("r")." ".$dbScriptStatements[$c]."\n",3, self::getErrorLogPath());

Refer this for check auto commit. Sorry for the inconvenience.

matthew119427 commented 4 years ago

Okay, now it just directed me to a blank page.

matthew119427 commented 4 years ago

I looked at the logs,

(1, @oauth_client_screen_id, 1, 1, 1, 0)
Mon, 04 Nov 2019 16:10:12 -0500 MySQL Event Error:No database selected
Mon, 04 Nov 2019 16:10:12 -0500 Fill Data Phase 1 - Connected to the DB Server
Mon, 04 Nov 2019 16:10:13 -0500 Fill Data Phase 2 - Done
Mon, 04 Nov 2019 16:10:14 -0500 Fill Data Phase 2 - No Errors
Mon, 04 Nov 2019 16:10:14 -0500 Create DB user - Starting
Mon, 04 Nov 2019 16:10:14 -0500 Create DB user - Done
Mon, 04 Nov 2019 16:10:14 -0500 Create DB user - No Errors
Mon, 04 Nov 2019 16:10:14 -0500 Create OrangeHRM user - Starting
Mon, 04 Nov 2019 16:10:15 -0500 Create OrangeHRM user - Done
Mon, 04 Nov 2019 16:10:15 -0500 Create OrangeHRM user - No Errors
Mon, 04 Nov 2019 16:10:17 -0500 Write Conf - Starting
Mon, 04 Nov 2019 16:10:17 -0500 Write Conf - Done
Mon, 04 Nov 2019 16:10:17 -0500 Write Conf - No Errors

After a few minutes of installing, we're here now. It did say everything was successfully installed, however I'm attempting to get to the URL and I just keep getting 502 BAD GATEWAY with no Nginx logs whatsoever.

Edit, after restarting PHP like 8 times, I did get something out of it. However, browser is now giving an error that says its redirecting too many times. This is what I see in my URL bar: https://site.com/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/login

RajithaKumara commented 4 years ago

Hi @matthew119427 Did you resolve the issue? You can refer this comment to configure Nginx if the issue not yet resolved.

diatoz commented 3 years ago

This is still an issue with 4.6.0.1. Did anyone find the solution? I am seeing "GET /symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/symfony/web/index.php/auth/login" in nginx.

samanthajayasinghe commented 2 years ago

Hi @diatoz pls reopen the issue if it's exists on 4.10 latest version