Some users seem to be confused with the activation-process for access grants. They are logging themselves in, but without activating their access grant via voucher code.
If we could activate those grants via RAdmin, we could probably avoid a lot of frustration (and save Careteam-time and -energy). A simple "Aktivieren"-Button (next to "Zurückziehen") would be sufficient.
Some users seem to be confused with the activation-process for access grants. They are logging themselves in, but without activating their access grant via voucher code.
If we could activate those grants via RAdmin, we could probably avoid a lot of frustration (and save Careteam-time and -energy). A simple "Aktivieren"-Button (next to "Zurückziehen") would be sufficient.