Create personas for Opensource community contributors (wrt to ortelius)

Neetuj commented 3 years ago

Just like the product has user/buyer personas which helps us understand who they are , what they are looking to do and why same way opensource contributers persona can help us understand the who , what and why behind our contributors and help us support them

Neetuj commented 3 years ago

@sbtaylor15 @TracyRagan @jiakalita

Neetuj commented 3 years ago

@tlazebnyk this will be a good one to start with here are a couple of personas I have in mind (we can use the same persona format that we have been using in the past) 1) Programmer Polly ( professional already in this space and interested in contributing to this project) 2) Programmer Paula ( early career new to this space/language but already into programming looking to expand her skills and build an online resume for breaking into a new job) 3) Enthusiast Ellie ( Interested in learning new skills and getting involves in some open source project to find a tribe and get involved) 4) Project- Prachi (interested in helping with project mgmt side of f/oss project to help it grow) 5) Product- Peter( interested in helping with the end-user-value-focused development and communication of this f/oss to help with marketing, evangelization and prioritization and stakeholder communication) 6) Veteran- volt ( experienced f/oss contributor interested in helping in growing this project by helping others onboard and get ramped up)

tlazebnyk commented 3 years ago

Sounds good @Neetuj I will start working on the suggested list. Thank you.

tlazebnyk commented 3 years ago

I've started Google doc for contributors personas: https://docs.google.com/document/d/1lLsYp_CiNoKo96ErrcTGeKNXUhJmktMDhofc0vlDInI/edit?usp=sharing

Neetuj commented 3 years ago

@sbtaylor15 fyi

tlazebnyk commented 3 years ago

@Neetuj @sbtaylor15 @TracyRagan I have finished 2nd document with personas for Ortelius community contributors. Can be found by the link and in the comment below: https://docs.google.com/document/d/1lLsYp_CiNoKo96ErrcTGeKNXUhJmktMDhofc0vlDInI/edit?usp=sharing

1.

Programmer Polly (professional already in this space and is interested in contributing to this project)

Who Role:

Takes part in technical design discussions, share knowledge and experience insights via communication channels
Implements solutions for microservices management according to agreed technical design
Provides mentorship and conduct code reviews
Participates in overall Ortelius community sessions, shares ideas on common questions (e.g. contribute to release notes, vote for logo theme etc)

Skills:

Strong understanding of microservices architectures (leveraging APIs, containers and automation)
Expert level programming skills
Hands-on experience implementing microse/rvices, application troubleshooting and debugging skills
Experience leading the engineering team and acting as mentor for colleagues

What Goals:

based on engineering experience help Ortelius community to build world class solutions for managing microservices in most efficient way
Meet new professionals and build community

RTM: Conferences, trainings, code reviews, blogs, book/online resources, technology review sessions with Senior Engineering Leadership

Motivations:

Innovate in the area of interest and bring to life ideas to improve day-to-day real life challenges
Share knowledge and vice versa - get new perspectives from Ortelius community members, get details on learning points from others
Try new ‘hat’, e.g. security engineer, delivery/project manager, product manager etc.

Why: Frustrations/Blockers/Pain Points:

Determining and tracking differences across microservices versions
Relatively complex deployment

2.

Programmer Paula (early career, new to this space/language, but already into programming looking to expand her skills and build an online resume for breaking into a new job)

Who Role:

Takes part in technical design discussions, gets guidance from senior community members on tasks to be accomplished
Ready to work on new level of engineering tasks, with new frameworks which were never used in past experience
Participates in overall Ortelius community sessions, shares ideas on common questions (e.g. contribute to release notes, vote for logo theme etc)

Skills:

Basic programming skills
Hands-on experience working with microservices and cloud solutions
Database and scripting languages knowledge

What Goals:

Extend knowledge about microservices in general and specifically about Ortelius mission with simplifying microservices management and versions control
Reflect new knowledge and experience in resume for breaking into new job
Meet new professionals and build community

RTM: Conferences, trainings, code reviews, blogs, book/online resources, technology review sessions with Senior community members

Motivations:

Be a contributor to the cutting edge open source project in the area of engineering interest
Be a part of Ortelius community and build new connections
Learn from Senior community members with ability to work on new level of engineering tasks; try working as a full stack engineer and deal with both back-end and front-end tasks

Why: Frustrations/Blockers/Pain Points:

No experience working with microservices
No experience in supporting deployment

Enthusiast Ellie (Interested in learning new skills and getting involved in some open source project to find a tribe and get involved)

Who Role:

Participates in overall Ortelius community sessions, shares ideas on common questions (e.g. contribute to release notes, vote for logo theme etc)
Contributes with creating technical documentation, product marketing assets, branding

Skills:

Technical background (degree in Business Analysis)
Hands on experience working in tech world as Product Manager on B2B products
Hands-on experience working with database, scripting languages and API

What Goals:

Extend knowledge about microservices in general and specifically about Ortelius mission with simplifying microservices management and versions control
Contribute to Ortelius as product manager based on current experience
Contribute to Ortelius as data scientist to get new experience
Build community and work with enthusiasts from other fields (data scientists, software engineers, dev ops engineers etc)
Reflect experience in resume for breaking into new job/reinforce promotion

RTM: Conferences, trainings/meetups, blogs, book/online resources

Motivations:

Be a contributor to the cutting edge open source project in the technology world
Be a part of Ortelius community and build new connections
Try a new role as data scientist and learn from professionals in this field by solving real-life tasks

Why: Frustrations/Blockers/Pain Points:

No experience contributing to open source project
No experience working on data science related tasks on the project

4.

Project manager - Prachi (interested in helping with project mgmt side of f/oss project to help it grow)

Who Role:
Participates in overall Ortelius community sessions, shares ideas on common questions (e.g. contribute to release notes, vote for logo theme etc)
Contributes with managing project scope and delivery plans
Facilitates community sessions, meeting notes and keeps eye on follow up items

Skills:

Excellent communication skills and time management
Hands on experience working in tech world as Project Manager and leading projects for enterprise clients
Technical background (degree in Project Management)
Programming languages, database, scripting languages basic understanding

What Goals:

Contribute to Ortelius as project manager based on current experience
Help with project growth through excellent management of project scope and associated delivery
Help with release updates and overall project awareness through external communication channels (dev ops communities, social networks)
Build community and work with enthusiasts from other fields (data scientists, software engineers, dev ops engineers etc)

RTM: Conferences, trainings/meetups, blogs, book/online resources

Motivations:

Be a contributor to the cutting edge open source project in the technology world
Be a part of Ortelius community and build new connections
Lead Ortelius open source project through all the stages of Software Development and support growth
Get recognition for successful project rollout

Why: Frustrations/Blockers/Pain Points:

Need to contribute not only as ‘traditional’ Project Manager and be at some point responsible for different delivery/communications aspects as partnerships for product growth, awareness and adoption

5.

Product manager - Peter (interested in helping with the end-user-value-focused development and communication of this f/oss to help with marketing, evangelization and prioritization and stakeholder communication)

Who Role:

Participates in overall Ortelius community sessions, shares ideas on common questions (e.g. contribute to release notes, vote for logo theme etc)
Contributes with roadmap management and features prioritizations, user journeys and personas, tracks product metrics

Skills:

Excellent communication and presentation skills
Hands on experience working in tech world as Product Manager
Technical background (degree in Computer Science)
Programming languages, database, scripting languages basic understanding

What Goals:

Contribute to Ortelius as product manager based on current experience
Help with product strategy and growth by defining Ortelius end users pain points and outlining functionalities to tackle them
Analyze product metrics to measure product success
Build community and work with enthusiasts from other fields (data scientists, software engineers, dev ops engineers etc)

RTM: Conferences, trainings/meetups, blogs, book/online resources

Motivations:

Be a contributor to the cutting edge open source project in the technology world
Be a part of Ortelius community and build new connections
Work with other Product Managers in Ortelius community on product scope, go-to-market strategy and continuous delivery success
Run competitive analysis and keep identifying new opportunities in the industry to be handled by Ortelius

Why: Frustrations/Blockers/Pain Points:

Very basic understanding of microservices and no hands-on experience working on CI/CD software development

6.

Veteran - Volt (experienced f/oss contributor interested in helping in growing this project by helping others onboard and get ramped up)

Who Role:

Participates in overall Ortelius community sessions, shares ideas on common questions (e.g. contribute to release notes, vote for logo theme etc)
Leads product growth, promotion and go-to-market activities leveraging personal connections with industry leaders
Provide mentorship to Ortelius community

Skills:

Excellent communication and presentation skills
20+ years of experience working in tech world in different roiles
Great domain understanding and good knowledge of competitive landscape
Hands-on experience leading diverse teams with different level of knowledge

What Goals:

Contribute to Ortelius as industry leader and serve as great supporter of the product
Help with product strategy and growth by making introductions with industry professionals for Ortelius community members
Promote Ortelius and represent it on conferences and meetups
Continue building community and supporting/teaching new enthusiasts contributing to Ortelius project

RTM: Community board meetings, conferences, trainings/meetups, blogs, book/online resources

Motivations:

Support new initiative in the industry leveraging own connections within professional network
Be part of community of pioneers improving microservices management
Share senior leadership knowledge and experience with Ortelius community members

Why: Frustrations/Blockers/Pain Points: With industry innovations evolving, it might be a challenge to find a good new product to support and invest your time and effort

7.

Data Scientist - Anna (experienced professional interested in growing this project by providing data insights)

Who Role:

Participates in overall Ortelius community sessions, shares ideas on common questions (e.g. contribute to release notes, vote for logo theme etc)
Performs ad-hoc data analysis within Ortelius version control engine to continuously improve core features like microservices dependency map, domain structure cataloging, microservices sharing
Identifies new potential product feature opportunities based on data insights
Presents data insights / overall analysis results in a clear manner Skills:
Excellent communication and presentation skills
Excellent understanding of machine learning techniques and algorithms
Experience with common data science toolkits and data visualisation tools
Good scripting and programming skills (SQL, R)

What Goals:

Drive innovation by providing data insights for Ortelius core features (like microservices dependency map, domain structure cataloging, microservices sharing) to make sure Ortelius delivers transparency into the continuous delivery process
Outline potential anomalies and suggest enhancement to existing features accordingly
Continue building community and supporting/teaching new enthusiasts contributing to Ortelius project

RTM: Conferences, trainings/meetups, blogs, book/online resources Motivations:

Work within new domain and apply knowledge and experience in a new area
Belong to the team of pioneers and work on a brand new features within the domain

Why: Frustrations:

Basic understanding of microservices and no hands-on experience working on CI/CD software tools development

8.

Support Engineer - Dave (professional in supporting systems within FinTech domain with no experience in CI/CD tools development)

Who Role:

Participates in overall Ortelius community sessions, shares ideas on common questions (e.g. contribute to release notes, vote for logo theme etc)
Takes ownership of reported customer issues, troubleshoots and identifies solutions to resolve reported issues
Follows standard procedures for proper escalation of unresolved issues to the Orteius community
Provides prompt and accurate feedback to Ortelius customers

Skills:

Excellent problem-solving and communication skills
Hands-on experience with Windows/Linux/Mac OS environments
Familiarity with remote desktop applications and help desk software (e.g, Zendesk)

What Goals:

Support Ortelius customers as product adoption spins off
Promote Ortelius and build momentum with customers by educating how to use Ortelius features

RTM: Conferences, trainings/meetups, blogs, book/online resources

Motivations:

Support Ortelius adoption and drive improvements through customers feedback
Belong to the team of pioneers and support Ortelius community in reimagining microservices management

Why: Frustrations:

No hands-on experience working on CI/CD software tools development project

Neetuj commented 3 years ago

This looks great! @tlazebnyk ! great work! @jiakalita you can find the personas here.

Neetuj commented 3 years ago

@jiakalita @tlazebnyk @sbtaylor15 @TracyRagan to be able to use these personas in a form either we can use the one-line description of the personas we have at the beginning of the issue .. or we can simplify and create some visuals around them ? these persona details are good for our "deep dive" and understanding into how to serve these personas but they are not "readily/easily consumable in current format" by a new contributor who is just exploring. Let me know what you think/prefer

Neetuj commented 3 years ago

Option 1:- use the online description of each persona in the volunteer entry form Option 2:- create visuals based on the current personas we have for usability. If we go with option 2 :- here is a Visuals for Personas template (we will have to customize it based on our needs) tracy@deployhub.com Steve Taylor we will need your inputs on which fields from above are more important to add to the visual ..once we have the fields finalized I can modify the template and then we can populate the visuals if you think visual will add value. https://docs.google.com/presentation/d/1fBQeSdXuUHsMUMoft-11QA_8l4MgorYLhkCbjIblCJg/edit?usp=sharing

jiakalita commented 3 years ago

Thanks @Neetuj and @tlazebnyk for the user personas. For the purpose of the Google form, I suggest we stick to the brief, one-line descriptions to keep it simple and later can share these detailed templates once they are ready.

tlazebnyk commented 3 years ago

@Neetuj Thank you too! From my experience visuals would be great to represent personas. I am also thinking about adding one more - Support Engineer/Customer Support internal contributor to support Ortelius once adoption by developers is spin off.

tlazebnyk commented 3 years ago

@Neetuj @TracyRagan @jiakalita Edited initial comment with personas details above, added:

Data Scientist Anna
Support Engineer Dave

Neetuj commented 3 years ago

sounds good @tlazebnyk. Do you have a started template to work for the visuals? if not I pulled one here feel free to edit that one https://docs.google.com/presentation/d/1fBQeSdXuUHsMUMoft-11QA_8l4MgorYLhkCbjIblCJg/edit#slide=id.p1 we might want to change some fields -

skip demographics (not sure if they help at this point .. we can add them later)
collapse professional background into Work Experience section and Skills section (the already defined WHO section can be copied here )
remove defining traits, person preference and favourite brand sections and may be communication style section too
highlight.concentrate on psychographics .. values, goals, challenges ( the already defined WHAT , WHY section can be copied here in a concise manner)

These are just suggestions .. feel free to suggest/make any other changes that you feel make sense.

@jiakalita n the form you can add the one-line descriptions and then link to a google doc if they are interested in knowing more about the personas.

tlazebnyk commented 3 years ago

@Neetuj thank you! I will pick it up and continue with visuals for both internal and external personas. ETA - next Tuesday 12/8.

tlazebnyk commented 3 years ago

@Neetuj @jiakalita Added corresponding visuals to all personas - https://docs.google.com/presentation/d/1Cbe2CJ0Y_0Z3MM2ZS49NUxuW5N6JpmkhWfqH0opU7iA/edit?usp=sharing

@Neetuj I was not able to remove sections we do not need in the template from Compose.ly so worked on another template.

Neetuj commented 3 years ago

This looks great! Thanks @tlazebnyk

ortelius / ortelius