Outlook Meeting Invite Mail does not get parsed correctly > empty body

[Knaui]

Invite Mail shows up empty in OSticket - renders correctly in thunderbird (Box with date information) - mail and server information below - any idea why ? is there a fix for osticket? Thunderbird screenshot with correct rendering:

I guess the mail is multipart...

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OSticket setup info: osTicket-Version v1.10 Server-Software Apache MySQL-Version 10.2.8 PHP-Version 7.0.22-0ubuntu0.16.04.1 gdlib imap xml xml-dom json mbstring phar intl fileinfo APCu Zend Opcache

Timezone CET (Interpreted as Europe/Berlin)

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Header in osticket:

Return-Path: sender@outlookmeetinginvite.com X-Spam-Checker-Version: SpamAssassin 3.4.1 (2015-04-28) on MS1 X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=HTML_MESSAGE,MIME_HTML_MOSTLY, SPF_PASS,UNPARSEABLE_RELAY autolearn=ham autolearn_force=no version=3.4.1 X-hMailServer-ExternalAccount: test@osticketemptybody.com Received-SPF: pass (ccc.at: domain of outlookmeetinginvite.com designates 46.XXX.XXX.XX as permitted sender) client-ip=46.XXX.XXX.85 Received: from ([127.0.0.1]) with MailEnable ESMTPS; Mon, 4 Dec 2017 14:06:20 +0100 Received: from localhost (localhost.localdomain [127.0.0.1]) by webserver01.webofficeserver.info (Postfix) with ESMTP id 0164E1524620 for test@osticketemptybody.com; Mon, 4 Dec 2017 14:06:07 +0100 (CET) X-Virus-Scanned: Debian amavisd-new at webserver01.webofficeserver.info Received: from webserver01.webofficeserver.info ([127.0.0.1]) by localhost (webserver01.webofficeserver.info [127.0.0.1]) (amavisd-new, port 10026) with ESMTP id nw-xmWWp7JuJ for test@osticketemptybody.com; Mon, 4 Dec 2017 14:06:06 +0100 (CET) Received: from mail.outlookmeetinginvite.com (unknown [91.XXX.XXX.XX]) (Authenticated sender: admin@outlookmeetinginvite.com) by webserver01.webofficeserver.info (Postfix) with ESMTPSA id A4D4E15244AD for test@osticketemptybody.com; Mon, 4 Dec 2017 14:06:06 +0100 (CET) Received: from wserver.outlookmeetinginvite.local ([fe80::8d09:6975:2165:5526]) by wserver.outlookmeetinginvite.local ([fe80::8d09:6975:2165:5526%17]) with mapi id 14.03.0123.003; Mon, 4 Dec 2017 14:06:02 +0100 From: Tamara Juritsch sender@outlookmeetinginvite.com To: "test@osticketemptybody.com" test@osticketemptybody.com, Peter Stradner peter.stradner@outlookmeetinginvite.com Subject: Besprechung Thread-Topic: Besprechung Thread-Index: AdNs+ZMWH9Vy4MLOSzSMuCrTJpRQhAABw6Dw Date: Mon, 4 Dec 2017 13:06:01 +0000 Message-ID: 95A11B1B5B8E6E41A34492001D3C4AEBC8F31E12@wserver.outlookmeetinginvite.local Accept-Language: de-DE, en-US Content-Language: de-DE X-MS-Has-Attach: X-MS-TNEF-Correlator: x-originating-ip: [10.1.0.176] x-kse-serverinfo: wserver.outlookmeetinginvite.local, 9 x-kse-antivirus-interceptor-info: scan successful x-kse-antivirus-info: Clean, bases: 04.12.2017 11:06:00 x-kse-attachment-filter-scan-result: Clean Content-Type: multipart/alternative; boundary="_00095A11B1B5B8E6E41A34492001D3C4AEBC8F31E12wserveroutlookmeetinginviteloc" MIME-Version: 1.0 X-ME-CountryOrigin: DE X-Envelope-Sender: sender@outlookmeetinginvite.com X-ME-Bayesian: 0.123953 Return-Path: sender@outlookmeetinginvite.com

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complete mail from thunderbird:

From - Mon Dec 11 09:41:22 2017 X-Account-Key: account11 X-UIDL: BA286750408F4450AC2188B65237670A X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 X-Mozilla-Keys:
Received-SPF: pass (ccc.at: domain of outlookmeetinginvite.com designates 46.XXX.XXX.XX as permitted sender) client-ip=46.XXX.XXX.85 Received: from ([127.0.0.1]) with MailEnable ESMTPS; Mon, 4 Dec 2017 14:06:20 +0100 Received: from localhost (localhost.localdomain [127.0.0.1]) by webserver01.webofficeserver.info (Postfix) with ESMTP id 0164E1524620 for test@osticketemptybody.com; Mon, 4 Dec 2017 14:06:07 +0100 (CET) X-Virus-Scanned: Debian amavisd-new at webserver01.webofficeserver.info Received: from webserver01.webofficeserver.info ([127.0.0.1]) by localhost (webserver01.webofficeserver.info [127.0.0.1]) (amavisd-new, port 10026) with ESMTP id nw-xmWWp7JuJ for test@osticketemptybody.com; Mon, 4 Dec 2017 14:06:06 +0100 (CET) Received: from mail.outlookmeetinginvite.com (unknown [91.XXX.XXX.XX]) (Authenticated sender: admin@outlookmeetinginvite.com) by webserver01.webofficeserver.info (Postfix) with ESMTPSA id A4D4E15244AD for test@osticketemptybody.com; Mon, 4 Dec 2017 14:06:06 +0100 (CET) Received: from wserver.outlookmeetinginvite.local ([fe80::8d09:6975:2165:5526]) by wserver.outlookmeetinginvite.local ([fe80::8d09:6975:2165:5526%17]) with mapi id 14.03.0123.003; Mon, 4 Dec 2017 14:06:02 +0100 From: Tamara Juritsch sender@outlookmeetinginvite.com To: "test@osticketemptybody.com" test@osticketemptybody.com, Peter Stradner peter.stradner@outlookmeetinginvite.com Subject: Besprechung Thread-Topic: Besprechung Thread-Index: AdNs+ZMWH9Vy4MLOSzSMuCrTJpRQhAABw6Dw Date: Mon, 4 Dec 2017 13:06:01 +0000 Message-ID: 95A11B1B5B8E6E41A34492001D3C4AEBC8F31E12@wserver.outlookmeetinginvite.local Accept-Language: de-AT, en-US Content-Language: de-DE X-MS-Has-Attach: X-MS-TNEF-Correlator: x-originating-ip: [10.1.0.176] x-kse-serverinfo: wserver.outlookmeetinginvite.local, 9 x-kse-antivirus-interceptor-info: scan successful x-kse-antivirus-info: Clean, bases: 04.12.2017 11:06:00 x-kse-attachment-filter-scan-result: Clean Content-Type: multipart/alternative; boundary="_00095A11B1B5B8E6E41A34492001D3C4AEBC8F31E12wserveroutlookmeetinginviteloc" MIME-Version: 1.0 X-ME-CountryOrigin: DE X-Envelope-Sender: sender@outlookmeetinginvite.com X-ME-Bayesian: 0.123953 Return-Path: sender@outlookmeetinginvite.com

--_00095A11B1B5B8E6E41A34492001D3C4AEBC8F31E12wserveroutlookmeetinginviteloc Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable

--_00095A11B1B5B8E6E41A34492001D3C4AEBC8F31E12wserveroutlookmeetinginviteloc Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable

<html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr= osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:= //www.w3.org/TR/REC-html40">

<body lang=3D"DE" link=3D"#0563C1" vlink=3D"#954F72"> <div class=3D"WordSection1"> <p class=3D"MsoNormal"> </o:p>

[mchobbel]

Is this still unresolved? Does anyone have a solution or workaround? Thanks!

[Mike-Benoit]

This affects us as well. They come through as a multi-part MIME encoded email, and osTicket doesn't appear to pull out the "quoted-printable" section for display. :(

[kosli]

I have this problem not only with the outlook meeting invitations, but with outlook emails sent from a client of mine. I am a step further. It seems the problem is not in fetching the mail, but when parsing it and when the body is in quoted-printable (just one single mime part with text/plain) and the text has special characters, like umlaut (e.g. "Einen sch=F6nen Tag" instead of "Einen schönen Tag" I can see on line https://github.com/osTicket/osTicket/blob/741122a614ce61f998aabf8982d3bcbd6e376aaa/include/class.mailfetch.php#L797 that the $vars['message'] is filled with the right content, but the umlauts are not "converted" and I assume that is a problem when the Ticket:create is called here: https://github.com/osTicket/osTicket/blob/741122a614ce61f998aabf8982d3bcbd6e376aaa/include/class.mailfetch.php#L898 -> if I manually change the original mail (straight in the IMAP mailbox) and replace the not-converted umlauts, the message is parsed right and the ticket contains the content.....

[mchobbel]

Use this plugin to solve the above issue:

https://github.com/mchobbel/osticket-ical