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osTicket / osTicket

The osTicket open source ticketing system official project repository, for versions 1.8 and later
osticket.com
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Improve usability of 'Set Agent Password' dialog #5872

Open koosvanderkolk opened 3 years ago

koosvanderkolk commented 3 years ago

Description

There are several usability issues with the 'Set Agent Password' dialog

https://i.imgur.com/N9V6LKj.png

1) It contains one checkbox 'Send the agent a password reset email', which hides the other option: set the password directly. 2) There is a strange 'reset' button at the bottom left. Does it mean 'Reset the password'? No one knows, as it gives no explanation. Only after unchecking above checkbox, it starts to make (a little) sense: it is to reset the tiny form to manually set the password. 3) The action button at the bottom right is labeled 'Update'. This does not make sense when the user checked 'Send the agent a password reset email'

Proposed solution: Something like https://jsbin.com/gadonet/2/edit?html,css,output

ntozier commented 3 years ago

I would recommend that you post your screen shots here on github.

koosvanderkolk commented 3 years ago

I am sorry, but don't appear to have that option...