Ticket Piping with [ ] Characters in email

[jayavman]

When retrieving email and creating ticket with example :

• [FM-CO017695] this is a test ticket

Processing error comes up and cannot create ticket :

Excessive errors processing emails for plain://mail.website.tech:110/POP (website [website@website.com](mailto:website@website.com).

Please manually check the Fetch Folder () [1/10 - 0/1]

I think its the [ and ] which cause this error from piping and creating a new ticket.

-- osTicket Version | v1.17.2 (8fbc7ee) — Up to date Web Server Software | Apache MySQL Version | 8.0.32 PHP Version | 8.1.16

[valeriop]

Your message matches an entry in the ban list, but there's a (fixed) issue in include/api.tickets.php

6409