osTicket / roadmap

osTicket Public Roadmap
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Finalize Agent Authentication #19

Open JediKev opened 2 years ago

JediKev commented 2 years ago

Feature Summary

Add remaining Agent Authentication functionality which includes (and is not limited to):

This requires a few new pages/views in the front end as well as new backend methods.

Intended Outcome of the feature

Finalize the remaining Agent Authentication functionality.

How will it work once completed?

An Administrator will be able to create an Agent. The Administrator can choose to send email verification email (welcome email) or to set a password manually. Once complete the newly created Agent will be able to verify email (if applicable) and login. The Agent will also be able to request password reset. Finally, the Agent will be able to successfully reset their password.

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