We need to determine how the Ticket listing page will be displayed.
Things to Consider + Things we Need
How will we display queues and subqueues in the Sidebar?
In the current 2.0, the Agent Sidebar has a section for Tickets which can be predefined, but everything in the agentSubsidebar for Tickets (the Queues) needs to be pulled from the Queue table.
We will need to pull data from tables related to the queue as well: column, config export, sort
Distinguish:
Default queues
System Custom queues
Personal queues
Personal Searches
How will we retrieve/display data from custom fields?
Data comes from form, form_entry, form_entry_values tables
Where will counts be displayed?
Current:
in Sidebar by queue name
pagination at the bottom + Export placeholder
Need at least a placeholder for Advanced Search bar and Sort dropdown (sub subheader?)
Placeholder buttons for extra options in Subheader:
Change Status (retrieve statuses)
Assign
Merge
Link
Transfer
Delete
How will it work once completed?
List tickets from the database in their respective queues.
Note: This will probably need to be split into multiple projects.
Feature Summary
We need to determine how the Ticket listing page will be displayed.
Things to Consider + Things we Need
How will it work once completed?
List tickets from the database in their respective queues.
Note: This will probably need to be split into multiple projects.