We need to determine how the Task listing page will be displayed.
Things to Consider + Things we Need
Currently we don't have custom columns/queues for tasks. We can build out what we currently have without them, and then add them once they are added for Tickets.
Predefined Task Queues:
Open
My Tasks
Completed
New Task button at the end
Do we need any design changes?
Where will counts be displayed?
Current:
in Sidebar by queue name
pagination (without count, just page numbers) at the bottom + Export placeholder
Need at least a placeholder for Advanced Search bar and Sort dropdown (sub subheader?)
'More' Dropdown in Subheader: (should any of these change?)
Close
Claim
Assign to Agent
Assign to Team
Transfer
Delete
How will it work once completed?
List Tasks from the database in their respective queues.
Note: It will probably make the most sense to do this project before the Ticket List project.
Feature Summary
We need to determine how the Task listing page will be displayed.
Things to Consider + Things we Need
Currently we don't have custom columns/queues for tasks. We can build out what we currently have without them, and then add them once they are added for Tickets.
How will it work once completed?
List Tasks from the database in their respective queues.
Note: It will probably make the most sense to do this project before the Ticket List project.