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osTicket Public Roadmap
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Knowledgebase CRUD (FAQ/FAQ Category/Canned Responses) #49

Open aydreeihn opened 1 year ago

aydreeihn commented 1 year ago

Feature Summary

We should probably make the UI flow of adding to the Knowledgebase a little easier to follow. You must have a Category before you can create an FAQ. Canned Responses are independent.

General CRUD functionality to manage the Knowledgebase.

  1. FAQ Categories

    • [ ] Create
    • [ ] Delete
    • [ ] Enable
    • [ ] Disable
    • [ ] Update

  2. FAQs

    • [ ] Create
    • [ ] Delete
    • [ ] Update

  3. Canned Responses

    • [ ] Create
    • [ ] Delete
    • [ ] Enable
    • [ ] Disable
    • [ ] Update
stefanclark commented 1 year ago

FAQs individually enable / disable.

FAQs & FAQ categories with published start and end date, so that:

FAQs can be pre-written and automatically enabled when relevant.

FAQs automatically disabled after published end date