When creating Email Templates, Agent Templates, or Canned Responses, we have supported variables that can be automatically referenced
Ex: Ticket Number
Intended Outcome of the feature
We should be able to confirm that each variable is changed to its respective value when it is used.
Feature Summary
When creating Email Templates, Agent Templates, or Canned Responses, we have supported variables that can be automatically referenced Ex: Ticket Number
Intended Outcome of the feature
We should be able to confirm that each variable is changed to its respective value when it is used.