osTicket / roadmap

osTicket Public Roadmap
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Template Variables #59

Open aydreeihn opened 1 year ago

aydreeihn commented 1 year ago

Feature Summary

When creating Email Templates, Agent Templates, or Canned Responses, we have supported variables that can be automatically referenced Ex: Ticket Number

Intended Outcome of the feature

We should be able to confirm that each variable is changed to its respective value when it is used.