JediKev
commented
5 months ago IMO this sounds a little clunky, has more fields involved, etc. I think having a self-contained filterable type-ahead selection field would be more ideal. Regardless of whatever route we decide to go with, having a way to display the help topics better, make them searchable, etc. is on the list for v2.0 so stay tuned!
Feature Summary
Allow for subtopics to be easier to select from a drop-down menu. Right now if a user goes to pick a subtopic, it looks like this:
Blah / SubBlah / SuperSubBlah
It would be much better if they selected Blah that it would then bring up a drop-down below that for SubBlah options. Then if a 3rd tier was there, they could then select SuperSubBlah options. It's very noisy with the current implementation to have subtopics.
Intended Outcome of the feature
Easier UX for end-user.
How will it work once completed?
As described above, if you picked a help topic with subtopics, another box would appear below and allow you to select the subtopic. If there was a super subtopic, then a 3rd dialog box would show up (if applicable). This creates a tree structure that makes it easier to manage for the end-user and the helpdesk.