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osTicket Public Roadmap
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Dynamic List CRUD #8

Closed aydreeihn closed 8 months ago

aydreeihn commented 2 years ago

We need to add functionality to pull DynamicLists and DynamicListItems from the database as well as general CRUD functionality.

Current Tables Used:

Do we need to have the properties?

aydreeihn commented 2 years ago

Note: We have a model for list items, but we will have to do some extra work to pull ticket statuses from the ticket_status table.

cjohnsonuk commented 2 years ago

Would this allow setting up of different status lists per queue?
So tickets in the data processing (eg received, authorised, processing added, QC, completed etc) can have different statuses to those in the software development queue (R&D, in coding, security testing, User acceptance testing, ready for push to live, pushed to live etc)

One list of statuses Each status can be linked to one or many queues so that when reporting across department with different queues is easy to pull out all the "Closed" tickets without having to choose each queue's own version of closed.

JediKev commented 2 years ago

@cjohnsonuk

No, this is just adding core DynamicList functionality. However this is something we can add to our feature request list for possible future development.

Cheers.