On the “My support tickets” page I’m asked whether I want to switch to the new interface. When I confirm this dialog, I’m redirected to the CA login page where I’d cannot log in with a non-CA account (“Error: Invalid Account ID or password”).
I can log in to the Help Centre with just a click.
What browsers are you using?
Firefox
Which devices are used?
Desktop
Additional information to add?
As far as I can tell, it’s actually an issue with https://help.ovhcloud.com/csm?id=csm_cases_requests which redirects to https://ca.ovh.com/auth/?onsuccess=https%3A%2F%2Fca.ovh.com….
If I manually edit the URL in my browser’s addressbar in order to navigate to https://www.ovh.com/auth/?onsuccess=https%3A%2F%2Fwww.ovh.com… I get the proper login confirmation window.
Have you already contacted our help centre?
Is there an existing issue for this?
Describe the bug
On the “My support tickets” page I’m asked whether I want to switch to the new interface. When I confirm this dialog, I’m redirected to the CA login page where I’d cannot log in with a non-CA account (“Error: Invalid Account ID or password”).
Steps To Reproduce
Expected Behavior
I can log in to the Help Centre with just a click.
What browsers are you using?
Firefox
Which devices are used?
Desktop
Additional information to add?
As far as I can tell, it’s actually an issue with
https://help.ovhcloud.com/csm?id=csm_cases_requestswhich redirects tohttps://ca.ovh.com/auth/?onsuccess=https%3A%2F%2Fca.ovh.com…. If I manually edit the URL in my browser’s addressbar in order to navigate tohttps://www.ovh.com/auth/?onsuccess=https%3A%2F%2Fwww.ovh.com…I get the proper login confirmation window.