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ovity / octotree

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https://www.octotree.io/
GNU Affero General Public License v3.0
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Octotree login and website are down #1085

Closed ITProKyle closed 2 years ago

ITProKyle commented 3 years ago

Description

The octotree chrome extension was logged out, disabling all pro features. Upon trying to login again, the octotree.io website was unreachable.

Namecheap is redirecting the request but connection is being refused.

HTTP/1.1 302 Found
Server: nginx
Date: Wed, 09 Jun 2021 19:51:08 GMT
Content-Type: text/html; charset=utf-8
Content-Length: 46
Connection: keep-alive
Location: https://www.octotree.io
X-Served-By: Namecheap URL Forward

curl: (7) Failed to connect to www.octotree.io port 443: Connection refused

It looks like this is the second time this has happened in a fairly short period of time (#1059). Would it be possible for the extension to have less of a reliance on connecting back to the octotree.io service as to not break the workflow of those that rely on this tool when occasional downtime occurs?

ITProKyle commented 3 years ago

The service looks to be back online. The website is accessible and I am able to login.

However, there is still the the issue of making the extension (or backend service) more resilient to prevent these outages.

danhgit commented 3 years ago

Hi, thanks for reporting. My apologies for the problem. We'll investigate how to improve the availability of the backend.

danhgit commented 2 years ago

We've been running Octotree on better hardware. Hope this won't be an issue anymore. If it is, we'll make further improvement.