[severus] Kenku enters in discord but sound doesnt come out.

[mthehh]

Describe the bug Kenku enters the discord but no sounds comes out. if I select my PC it works. I have already tried to change the version and reinstall it, as well as create a new bot. It was working fine last week, this just started out of nowhere. Any suggestions on how to fix it?

Windows 10 pro

• Version v1.3.1

[nthouliss]

We've had others report a similar issue but how they've managed to resolve it differs. Once person just restarted their computer, another swapped their Discord output. Have you also tried a restart and a cache clear (which is available through the settings)?

Edit: I forgot to mention that we haven't been able to reproduce this so far

[mthehh]

Yes, I have cleared the cache. Reinstalled the app. Restarted my PC. Also tried other discord servers. Unfortunately nothing so far :C Even tried older versions to fix it. When I reinstall it, by uninstalling it and installing it again, it still keeps all my stuff. Am I uninstalling it correctly? Is there a folder to delete to really uninstall the app?

Edit: I have deleted everything in the applocal folders and roaming it deleted my old set up. However the bug still stays.

[nthouliss]

The only other I could think of to suggest would be to check that you have allowed Kenku FM access in Firewall settings (for private access) but even when I disabled access on my end I wasn't able to reproduce this bug.

We can keep trying but if you want to get this resolved sooner then I'd suggest pulling the source code and seeing what errors crop up. It's very possible that we're swallowing the error.

[mthehh]

How would I do that? "pulling the source code and seeing what errors crop up."

[nthouliss]

I'd only recommend it if you have some development experience. If not, we'll keep chipping away on our end :)

[mthehh]

Well, kenku is one of the tools I use in my work so I really am open to try. I am used to modding games and stuff but usually I just follow steps. I really need kenku to work :C It is one of the most important tools I use.

Edit: From what it looks like kenku simply doesn't send any sound to the bot. Also before the bot had a deafened icon beside it, now it does not have that anymore. Also, there is no green border.

[nthouliss]

You would have to go through our README to get a general overview on how the application works, as well as some knowledge of Javascript and possibly Rust. For the moment, in Kenku FM could you visit chrome://webrtc-internals/ and then try to send audio through DIscord, afterwards go back to chrome://webrtc-internals/ and then click Create Dump at the top and then click Download the PeerConnection updates and stats data with Compress result ticked. It will save a file to your local file system. Then email that file to us at support@owlbear.rodeo

The chrome://webrtc-internals/ option to Create Dump will look like this

[mthehh]

Okay, I will send that file to you guys. The error seems a bit different with the new version. First it connects to discord, I send audio and it doesnt work. Then I disconect from the output and try to reconnect and it doesnt connect anymore. I get another message now.

[nthouliss]

Okay, well this narrows down the issue at least. It seems that WebRTC isn't running for you (the audio stream), I'm not sure why this could be at the moment but we'll keep digging on our end.

[mthehh]

Thank you so much, that gives me hope. Your app is amazing I really need it :D

[nthouliss]

@mthehh could you test the version that I've put in releases under 1.3.3-test?

https://github.com/owlbear-rodeo/kenku-fm/releases/tag/1.3.3-test

[mthehh]

Okay, I have found out what it is happening but I don't know why. If I disable Avast the sound comes, the moment I enable it stops working. I have already allowed Kenku in it's settings but for some reason it just blocks it.

[mthehh]

It seems it is the Avast firewall, that's why other people might be having the same issue. Even though I already allowed it in the settings. Ps: This wasn't happening in the last week, so it's something new.

[mthehh]

Here I reproduce the bug https://user-images.githubusercontent.com/126734355/227472268-56e65ddb-76f2-45ed-9a1a-c73517403587.mp4 As you can see Kenku is already allowed in the Firewall.

[mthehh]

Found something else. It seems that changing the "I trust this network" allows the sound to come through. https://user-images.githubusercontent.com/126734355/227473284-be4815a2-2c13-49c2-a67b-fb196300d3a7.mp4 For some reason it was blocking the "Public Tcp/udp in Block". Which made the program not work.

Thank you so much for the help, if anybody has this problems this is probably the reason.

[nthouliss]

Thanks for that @mthehh

Could you try that package I put in the releases with the firewall block enabled? Made some changes that might help with stuff like firewall. Though now I know how easy it is to configure with Avast, I could try and reproduce on my end.

[nthouliss]

I had a go of it with Avast and couldn't quite get the reproduction you have. It would sometimes block with Firewall enabled and then other times not. I would appreciate you seeing if the version I dropped in the releases works correctly with Firewall on :)

[mthehh]

That version works with the firewall on, but only if the network is private not public. If I select "I don't trust this network." The app blocks the "Public Tcp/udp in Block" which makes the program not work.

[nthouliss]

This should be resolved in v1.4.0. I'll keep it open to track it as part of our experimental version for rust/severus

[kleelue]

With Version 1.4.0 experimental we still have the problem, that no sound is coming out. We reverted to 1.4.0 w/o experimental, and it works again. Please be careful to not get this error in again. (:

[nthouliss]

With Version 1.4.0 experimental we still have the problem, that no sound is coming out. We reverted to 1.4.0 w/o experimental, and it works again. Please be careful to not get this error in again. (:

This issue is still open and labeled with severus indicating that it's still an issue with experimental. It's never had a patch to solve this for everyone.

[ProfDogg]

Hi! Clueless guy here... I'm having the same issues as above and have not been able to resolve it. No firewall issue that I can detect... I've redownloaded Kenku and reset my token and reloaded it. Anything I can do to help ID the issue?

[mthehh]

For me it was my anti virus, Avast. I had to change the network from private to public to work.

[st-fankl-in]

Running 1.4.0-experimental on linux, running into this (or a similar?) issue too. What I found is, if kenku joins the discord channel first while no other client is present and others join after kenku sound output works. If I (or another client) joins first and kenku joins later it doesn't play any sound. It works again when everybody leaves the channel, Kenku leaves (e.g. by switching the output to this computer), joins again before any other participant joins the audio channel. Maybe this helps as workaround for some and/or debugging the issue further.

[ProfDogg]

That makes sense. I hadn't tested the sequence like you described but that fits what I observed as well. Next time I'm on I'll test that.

[nthouliss]

@st-fankl-in we were able to reproduce this. It should be patched in the latest version of experimental. It should auto-update (you can check your version in the settings) but if you want to be sure you can always download it again.

[st-fankl-in]

@nthouliss do you know if this was the initial issue and my comment helped to debug it, or was this unrelated and I should have opened a new issue?

[nthouliss]

I'm not sure exactly if this was the initial issue, it may have been a mix of firewall and what you reported. We haven't ever been able to reproduce reliably with firewall changes, so it's possible that it was what you reported all along (which was super helpful btw). If I get confirmation from @ProfDogg that they're all good I'll close this, I can always reopen if someone else reports again.

[ProfDogg]

I'll be running a live game tomorrow when I get back home so I'll have results for you by Saturday.

[ProfDogg]

It worked well. I had to go back and forth with dropping players from Discord and readding them but it worked in all circumstances. About 2 hours in, the sound did drop but came back later. I assume that was some connectivity issue but the initial problem seems to have resolved.