Upgrade 8.1.3 ==> 8.2+ not working New install of 8.2+ not working

[kwstone]

Steps to reproduce

1. Install owncloud 8.2+ or upgrade from 8.1.3 to 8.2+ version. 2. 3.

   Expected behaviour

I expect the install to work or the upgrade to complete and the site to be operable.

Actual behaviour

The upgrade makes the backup then gets the files for the new version but when the upgrade process is started I get a blank white screen.  Or and Error 500 on edge browser.

On a new install after expanding the files and making sure all the owners / permissions are correct for my system I attempt to load the site and get the white screen.

Server configuration

Operating system: Ubuntu 14.04 Web server: Apache 2.4.7 Database: MySQL 5.5.46 PHP version: 5.5.9-1ubuntu4.14 ownCloud version: I have several sites running 8.1.3 and have attempted to update one and also do a clean install to 8.2.1.4 Updated from an older ownCloud or fresh install: Both update from admin panel, and fresh install do the same thing. List of activated apps: Only the default apps are activated

**The content of config/config.php:**
<?php
$CONFIG = array (
  'instanceid' => '****',
  'passwordsalt' => '****',
  'secret' => '****',
  'trusted_domains' => 
  array (
    0 => 'localhost',
    1 => '*****.biz',
  ),
  'datadirectory' => '/mnt/oc_*****/BLS',
  'overwrite.cli.url' => 'https://*****.biz/bls',
  'dbtype' => 'mysql',
  'version' => '8.2.1.4',
  'dbname' => 'oc_BLS',
  'dbhost' => 'localhost',
  'dbtableprefix' => 'oc_',
  'dbuser' => '****',
  'dbpassword' => '***',
  'logtimezone' => 'UTC',
  'installed' => true,
  'maintenance' => false,
  'logfile' => '/mnt/oc_*****/BLS/owncloud.log',
  'loglevel' => 2,
  'trashbin_retention_obligation' => 'auto',
);

Are you using external storage, if yes which one: local/smb/sftp/... local/smb Are you using encryption: yes/no No Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/... No

Client configuration

Browser: Chrome, Firefox, Edge, Operating system: Win 10, Android, Linux

Logs

Web server error log

There are hundreds of the first line.  When I try to reload the site with the blank page I get the following error.
tdb(__NULL__): tdb_open_ex: called with name == NULL
[Sun Dec 06 09:36:29.559657 2015] [:error] [pid 15926] [client *.*.*.*:30732] PHP Fatal error:  Class 'InterfaSys\\LogNormalizer\\Normalizer' not found in /var/wwws/bls/lib/private/log.php on line 78

ownCloud log (data/owncloud.log)

{"reqId":"uF5YOU0mIgtxSvOSVGqJ","remoteAddr":"","app":"core","message":"XCache opcode cache will not be cleared because \"xcache.admin.enable_auth\" is enabled.","level":2,"time":"2015-12-05T18:28:35+00:00"}
{"reqId":"5vhnXOwhruTnsB6H+98M","remoteAddr":"","app":"core","message":"XCache opcode cache will not be cleared because \"xcache.admin.enable_auth\" is enabled.","level":2,"time":"2015-12-05T18:29:28+00:00","method":"--","url":"--"}
{"reqId":"5vhnXOwhruTnsB6H+98M","remoteAddr":"","app":"core","message":"starting upgrade from 8.1.3.0 to 8.2.1.4","level":0,"time":"2015-12-05T18:29:28+00:00","method":"--","url":"--"}
{"reqId":"5vhnXOwhruTnsB6H+98M","remoteAddr":"","app":"core","message":"XCache opcode cache will not be cleared because \"xcache.admin.enable_auth\" is enabled.","level":2,"time":"2015-12-05T18:29:30+00:00","method":"--","url":"--"}
{"reqId":"5vhnXOwhruTnsB6H+98M","remoteAddr":"","app":"core","message":"XCache opcode cache will not be cleared because \"xcache.admin.enable_auth\" is enabled.","level":2,"time":"2015-12-05T18:29:30+00:00","method":"--","url":"--"}
{"reqId":"5vhnXOwhruTnsB6H+98M","remoteAddr":"","app":"core","message":"XCache opcode cache will not be cleared because \"xcache.admin.enable_auth\" is enabled.","level":2,"time":"2015-12-05T18:29:31+00:00"}
{"reqId":"Nys8iaX8yY71qZ+V\/bff","remoteAddr":"","app":"core","message":"XCache opcode cache will not be cleared because \"xcache.admin.enable_auth\" is enabled.","level":2,"time":"2015-12-05T18:29:46+00:00"}
{"reqId":"DVr7BYB7Bj+4RgNH6ty1","remoteAddr":"","app":"core","message":"XCache opcode cache will not be cleared because \"xcache.admin.enable_auth\" is enabled.","level":2,"time":"2015-12-05T18:30:10+00:00"}
{"reqId":"DVr7BYB7Bj+4RgNH6ty1","remoteAddr":"","app":"core","message":"XCache opcode cache will not be cleared because \"xcache.admin.enable_auth\" is enabled.","level":2,"time":"2015-12-05T18:30:10+00:00"}

Browser log

I don't have browser logs

[ghost]

@kwstone Are you sure the issue tracker of the documentation is the right place to report this?

[kwstone]

First time I have posted anything here. Seems like an issue to me but if there is a better place for this let me know.

[ghost]

@kwstone The tracker here is used for reporting issues within the documentation for ownCloud. If you like to report an bug in ownCloud itself the correct place would be:

https://github.com/owncloud/core/issues

Unfortunately github doesn't allow to move issues so you need to close here and re-open at the issue tracker above.

You can also point the new created issue at:

https://forum.owncloud.org/viewtopic.php?t=31172&p=99886

There a user reported something similar but didn't managed to create a new issue as always. :-/

[kwstone]

Thanks for the information I'll re-post in core issues

[kwstone]

New issue post https://github.com/owncloud/core/issues/20976