[BUG] Version 4.4.0 kills text notes both in the cloud and locally !danger of data loss!

hman2 commented 4 weeks ago

Actual behaviour

After saving an edit to a text file, the file gets truncated to 0 bytes length. The file in question is important, so it is marked "available offline". At first I thought it would be due to bad cell phone receiption, but I can reproduce connected to my WiFi and excellent receiption as well...

Expected behaviour

The new file version should be orderly stored in the cloud and locally.

Steps to reproduce

Connect to the cloud (here: With 2FA), edit a note/a text file (here: with Amaze text editor)
Save
See your file gets immediately erased every time.

This did not happen with the previous versions.

There is a feature (sadly ONLY in the Web version! not in the app) to restore the file. After doing so, the app displays the original size in 3 out of 4 tries. On the 4th, the file size immediately switches back to 0 bytes, so a second restore gets necessary.

I will open a feature request to implement the versioning GUI into the app, so this kind of mis-sync could be corrected with the app itself, now it is very cumbersome: I have to go to a PC, log in to the cloud, browse to the damaged file and restore it etc...

Can this problem be reproduced with the official owncloud server? (url: https://ocis.ocis.master.owncloud.works, user: einstein, password: relativity) Haven't tested so far. But I can reproduce this on the server in my employer's data center (version number unknown, I must ask the admins tomorrow).

Environment data

Android version: 10

Device model: Fair Phone 2 with Open OS 23.02.0-rel.0 (the latest), image fp2_sibon-userdebug 10 23.02.0-rel.0 sibon-9bba2609 Stock or customized system: Fairphone Open OS is something you install yourself, it is a AOSP version (Android Open Source) and very reliable. It is an official (!) operating system of the manufacturer Fairphone, with full support. I have used OwnCloud with it for years without problems, also MyOwnNotes (but the latter no longer works with our new 2FA, but OwnCloud does).

ownCloud app version: 2.4.0 (latest on F-Droid)

ownCloud server version: Unknown, must ask tomorrow

Logs

Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

Insert your ownCloud log here

(I do not have access to server logs, and I doubt the admins will send me copies, but I'll ask tomorrow.

JuancaG05 commented 4 weeks ago

Hi @hman2!! Thanks for opening a new issue! 🍻

This problem was already reported: https://github.com/owncloud/android/issues/4495, and we're releasing a hotfix for it in a 4.4.1 version, very likely at the beginning of next week.

Thanks for reporting anyway! 💯

joragua commented 3 weeks ago

Hello @hman2! Version 4.4.1, which includes a fix for the bug that you reported here, is already available in Play Store 😄

Thanks a lot for your feedback! It's always useful for us 🚀

owncloud / android