[1.8.0] Window, Mac and Linux sync client: synchronisation error

[cdamken]

when I start the sync client (1.7.1 and 1.8.0) for the first time on a Linux machine, I always get: "connection closed" and "operation canceled".

After some seconds it starts again, but fails two or three times before it synchronize everything.

It suppose to be solved in https://github.com/owncloud/client/issues/2155 and https://github.com/owncloud/core/pull/11153

Tested with RHEL 6, oC 6.0.6 and Client 1.7.1

@MorrisJobke @dragotin @DeepDiver1975

Logs

S3-ownCloud\Shared\owncloud\support\github-issues\mirall\2689

00001912

[guruz]

@zambaraa Which client OS?

[guruz]

For Windows, please try http://download.owncloud.com/desktop/daily/ownCloud-1.8.2.5124-nightly20150529-setup.exe and report back :)

[caratsch]

@guruz I tried a clean sync and the error did not show up. I now have very bad performance with this client. The speed was never over 0.5 MB/s. With 1.7.1 I was able to upload and download with a speed of ~25 MB/s (same computer). I crated a log file you can download it here: https://polybox.ethz.ch/public.php?service=files&t=5bfd34be3abf5bc5999f729cb0af7e4e

[guruz]

I tried syncing to polybox again using http://download.owncloud.com/desktop/daily/ownCloud-1.8.2.5135-nightly20150602-setup.exe (Apparantly there were some issues with the build server using another Qt with some nightlies but this one has the correct one) and I seem to have no speed problems with it.

[guruz]

@caratsch Did you manage to try with the one above? Is your Windows machine a real one or virtualized?

[Dianafg76]

I tested this issue in: .- MAC: . DESKTOP: 1.8.2 (build 2400) . SERVER: {"installed":"true","version":"6.0.6.1","versionstring":"6.0.6","edition":"enterprise"}

.- WINDOWS: . DESKTOP: 1.8.2 (build 5138) . SERVER: {"installed":"true","version":"6.0.6.1","versionstring":"6.0.6","edition":"enterprise"}

And has not appeared to me at any time , " Connection closed " and " Operation canceled " .

[caratsch]

@guruz Sorry, I'm currently in military and I don't have much time. I tested the sync client you provided and I now have "Connection Closed" & "Operation canceled" errors again. Do you want a new log file for debug? I tested the sync client in Windows 7.

@Dianafg76 Did you test a clean sync with many files (big files and small files)? I also have a big shared folder that I synchronize. The errors appear every time with my account.

[Dianafg76]

@caratsch I tested with a small file, I'll try with large and small files

[Dianafg76]

@caratsch, @guruz I tested with a small and large files and happend the same with you. Appears 'Operation canceled' I tested in Windows . DESKTOP: 1.8.2 (build 5147) . SERVER: {"installed":"true","version":"6.0.6.1","versionstring":"6.0.6","edition":"enterprise"}.

So I reopen the issue

[guruz]

@caratsch Yes a log file would be nice. Also important what is the size (in bytes) and timestamp of Qt5Network.dll?

[Dianafg76]

@guruz my Qt5Network.dll is the timestamp 29/05/2015 20:58. Is immediately when starting, and the file size is 1 MB, and next is with the file size (200KB) or 23 B. if you need more information tell me Thanks

[Dianafg76]

@guruz I tested in two different version for the SERVER: .- Server v. {"installed":true,"maintenance":false,"version":"8.0.4.1","versionstring":"8.0.4 RC2","edition":"Enterprise"}, and not appears 'Operation canceled'

.- Server v. {"installed":"true","version":"7.0.6.1","versionstring":"7.0.6 RC2","edition":"enterprise"}, and not appears 'Operation canceled'

[danimo]

@Dianafg76 @dragotin So we document that as a known issue for ownCloud 6 and close the issue?

[dragotin]

Yes, lets close this.

[cdamken]

@danimo @dragotin

I'm disagree:

https://github.com/owncloud/client/issues/2689#issuecomment-99084995

{"installed":true,"maintenance":false,"version":"8.0.2.0","versionstring":"8.0.2","edition":"Enterprise"}

Same problem I had with 1.8.1

[Dianafg76]

@cdamken For Windows, please try http://download.owncloud.com/desktop/daily/ownCloud-1.8.2.5167-nightly20150609-setup.exe Server v: {"installed":true,"maintenance":false,"version":"8.0.4.0","versionstring":"8.0.4RC1","edition":"Enterprise"} Because, with this in my WINDOWS not more appers 'Operation canceled' and " Connection closed "

[guruz]

We have a new nightly for OS X: http://download.owncloud.com/desktop/daily/ownCloud-1.8.3.2430-nightly20150612.pkg

And windows: http://download.owncloud.com/desktop/daily/ownCloud-1.8.3.5188-nightly20150612-setup.exe

[bboule]

Guys... I was able to address this issue (in my case) by simply bumping up the client side time out in the owncloud client config file C:\Users\xxx\AppData\Local\ownCloud and add timeout=xxx (I think the default is 300) I have found that is the file you are trying to sync is large or on the file sits on external storage (where network congestion can impact the sync) this will help

[Dianafg76]

I tested with http://download.owncloud.com/desktop/daily/ownCloud-1.8.3.5188-nightly20150612-setup.exe, and reappears "Operation canceled" and " Connection closed "

[PVince81]

Similar error messages have been observed here https://github.com/owncloud/core/issues/12193

[Dianafg76]

I tested with DESKTOP v ownCloud-1.8.3.5212rc3-setup.exe Server v: {"installed":true,"maintenance":false,"version":"8.0.4.0","versionstring":"8.0.4RC1","edition":"Enterprise"} Because, with this in my WINDOWS not more appers 'Operation canceled' and " Connection closed "

[caratsch]

I tested 1.8.3rc3 (build 5212) on Windows 7 and I now had no errors. It seems that the problem is fixed. I hope the final release (branded) will also run like this!