owncloud Client crashes as soon as started

hernandezac commented 4 years ago

Expected behaviour

The client should start, run and update files appropriately

Actual behaviour

The client starts and tries to update files, then crashes

Steps to reproduce

Start Client
Client tries to update files
Client crashes

Client configuration

Client version: 2.6.3

Operating system: macOS Catalina 10.15.6

OS language: German

Installation path of client: /Applications/owncloud.app

CrashID: 8283f0b7-3a1e-4968-815c-88a7c9623beb

TheOneRing commented 4 years ago

Duplicate of: https://github.com/owncloud/client/issues/7967 Could you try the beta4 which will appear today, it should fix the issue :)

TheOneRing commented 4 years ago

https://download.owncloud.com/desktop/ownCloud/testing/2.7.0.2072-v270beta4/ https://download.owncloud.com/desktop/testpilotcloud/testing/2.7.0.2074-v270beta4/

hernandezac commented 4 years ago

Unfortunately it does not fix the issue. I tried both versions :(

Crash ID: 9a46a5ac-532c-48ba-9043-4e039f899f42

TheOneRing commented 4 years ago

Could you please run the client with --logfile - --logdebug I'll need about the last 20 line before the crash.

TheOneRing commented 4 years ago

Maybe a full log could be handy....

hernandezac commented 4 years ago

Hopefully, this will help logfile.txt

TheOneRing commented 4 years ago

Hi thx to the crash I'd I already had a crash log that pointed me to OCC::DiscoveryPhase::findAndCancelDeletedJob (discoveryphase.cpp:185) I already know that location, but your log file would tell me more, see https://github.com/owncloud/client/issues/8069#issuecomment-690250590 .

Could you send a full log, created that way to: apps-<at>-owncloud.com

hernandezac commented 4 years ago

It would be awesome if you could tell me how to exactly run that command on a Mac terminal. Thank you in advance.

TheOneRing commented 4 years ago

/Applications/owncloud.app/Contents/MacOS/owncloud --logfile - --logdebug --logflush

hernandezac commented 4 years ago

I executed that command a few times getting the following error message:

qt.qpa.plugin: Could not load the Qt platform plugin "cocoa" in "" even though it was found. This application failed to start because no Qt platform plugin could be initialized. Reinstalling the application may fix this problem.

Available platform plugins are: cocoa, minimal, offscreen.

Abort trap: 6

Also reinstalled Qt but still getting the same error

TheOneRing commented 4 years ago

I can't see how reinstalling Qt should be related to ownCloud. Are you in a terminal with a Qt dev environment?

hernandezac commented 4 years ago

I am using the regular terminal on mac. After executing the command:

/Applications/owncloud.app/Contents/MacOS/owncloud --logfile - --logdebug --logflush

I received the error: qt.qpa.plugin: Could not load the Qt platform plugin "cocoa" .... I dont know how to fix this issue

phschaer commented 3 years ago

Sorry to say, but this seems still unfixed in ownCloud-2.7.4.2934. Same behaviour as described before, same fatal error in discoveryphase.cpp line 185:

01-15 08:45:07:654 [ fatal default ]:   ENFORCE: "false" in file /tmp/drone-30Fn7JV6x3dZnIPo/drone/src/src/macos-64-clang/ownCloud-2.7.4.2934/src/libsync/discoveryphase.cpp, line 185
01-15 08:45:07:654 [ fatal default ]:   ENFORCE: "false" in file /tmp/drone-30Fn7JV6x3dZnIPo/drone/src/src/macos-64-clang/ownCloud-2.7.4.2934/src/libsync/discoveryphase.cpp, line 185
Dump file was written to: /private/var/folders/dw/q_d1pp6s3h75xpz7q4xmh2lc0000gn/T/A17A2ACD-7560-4B8A-A97B-20A8AB033DF3.dmp

CrashID is 83b26758-79e4-47be-9030-25eedb3b3b39

TheOneRing commented 3 years ago

Would be awesome if you could also share the lines in front of the enforce. And while we fixed some conditions that could lead to the crash, it seems there are more. Your log might help us to fix some more.

phschaer commented 3 years ago

I created a full debug log (more than 100 MByte):

$ ~ /Applications/owncloud.app/Contents/MacOS/owncloud --logfile owncloud-client.log --logdebug --logflush
01-15 10:45:54:173 [ fatal default ]:   ENFORCE: "false" in file /tmp/drone-30Fn7JV6x3dZnIPo/drone/src/src/macos-64-clang/ownCloud-2.7.4.2934/src/libsync/discoveryphase.cpp, line 185
Dump file was written to: /private/var/folders/dw/q_d1pp6s3h75xpz7q4xmh2lc0000gn/T/B86B7416-C1C6-40BB-98E2-E5E757AC44E7.dmp

Here are the last 20 lines of the log:

$ ~ tail -n 20 owncloud-client.log
01-15 10:45:54:171 [ info sync.discovery ]: Discovered "DATA/GIRT-misc/temp/iz-solis_97.xml" CSyncEnums::CSYNC_INSTRUCTION_NONE OCC::SyncFileItem::None CSyncEnums::ItemTypeFile
01-15 10:45:54:171 [ info sync.discovery ]: Processing "DATA/GIRT-misc/temp/iz-solis_98.xml" | valid: true/true/db | mtime: 1342021680/1342021680/0 | size: 2606494/2606494/0 | etag: "21cb6102a59f2e482729b818f7405708"//"" | checksum: "SHA1:cec02ad5e46249b7b739505cf901345febdd30ea"//"" | perm: 0x7fb574efa5a8//0x1116faf88 | fileid: "110099177occ7e8b30cf0"//"" | inode: 2035738/2035738/ | type: CSyncEnums::ItemTypeFile/CSyncEnums::ItemTypeFile/CSyncEnums::ItemTypeFile
01-15 10:45:54:171 [ info sync.discovery ]: Discovered "DATA/GIRT-misc/temp/iz-solis_98.xml" CSyncEnums::CSYNC_INSTRUCTION_NONE OCC::SyncFileItem::None CSyncEnums::ItemTypeFile
01-15 10:45:54:171 [ info sync.discovery ]: Processing "DATA/GIRT-misc/temp/iz-solis_99.xml" | valid: true/true/db | mtime: 1342021680/1342021680/0 | size: 2718736/2718736/0 | etag: "ddae54e2e36c324606f3d9a4faf8b243"//"" | checksum: "SHA1:4ae37bae6ea1f015680675526ee333a276d14617"//"" | perm: 0x7fb574effa28//0x1116faf88 | fileid: "110099181occ7e8b30cf0"//"" | inode: 2035750/2035750/ | type: CSyncEnums::ItemTypeFile/CSyncEnums::ItemTypeFile/CSyncEnums::ItemTypeFile
01-15 10:45:54:171 [ info sync.discovery ]: Discovered "DATA/GIRT-misc/temp/iz-solis_99.xml" CSyncEnums::CSYNC_INSTRUCTION_NONE OCC::SyncFileItem::None CSyncEnums::ItemTypeFile
01-15 10:45:54:171 [ info sync.discovery ]: STARTING "DATA/GIRT-misc/jte/c/ferro_build" OCC::ProcessDirectoryJob::ParentNotChanged "DATA/GIRT-misc/jte/c/ferro_build" OCC::ProcessDirectoryJob::NormalQuery
01-15 10:45:54:172 [ info sync.discovery ]: STARTING "DATA/GIRT-misc/jte/c/include" OCC::ProcessDirectoryJob::ParentNotChanged "DATA/GIRT-misc/jte/c/include" OCC::ProcessDirectoryJob::NormalQuery
01-15 10:45:54:172 [ info sync.discovery ]: STARTING "DATA/GIRT-misc/jte/java/build" OCC::ProcessDirectoryJob::ParentNotChanged "DATA/GIRT-misc/jte/java/build" OCC::ProcessDirectoryJob::NormalQuery
01-15 10:45:54:172 [ info sync.discovery ]: STARTING "DATA/GIRT-misc/jte/java/doc" OCC::ProcessDirectoryJob::ParentNotChanged "DATA/GIRT-misc/jte/java/doc" OCC::ProcessDirectoryJob::NormalQuery
01-15 10:45:54:172 [ info sync.discovery ]: STARTING "DATA/GIRT-misc/jte/java/src" OCC::ProcessDirectoryJob::ParentNotChanged "DATA/GIRT-misc/jte/java/src" OCC::ProcessDirectoryJob::NormalQuery
01-15 10:45:54:172 [ info sync.discovery ]: STARTING "DATA/GIRT-misc/jte/java/test" OCC::ProcessDirectoryJob::ParentNotChanged "DATA/GIRT-misc/jte/java/test" OCC::ProcessDirectoryJob::NormalQuery
01-15 10:45:54:172 [ info sync.networkjob.etag ]:   Request Etag of QUrl("https://xxx/remote.php/dav/files/xxx/03-MSc_DigitalScience/IT Architecture/Stellenangebote/txt-Dateien SAR/Accenture.txt") FINISHED WITH STATUS "OK"
01-15 10:45:54:173 [ warning sync.discovery ]:  OC_ENFORCE(FAILING) "03-MSc_DigitalScience/IT Architecture/Stellenangebote/txt-Dateien SAR/Accenture.txt"
01-15 10:45:54:173 [ warning sync.discovery ]:  instruction == CSYNC_INSTRUCTION_REMOVE false
01-15 10:45:54:173 [ warning sync.discovery ]:  ((*it)->_type == ItemTypeVirtualFile && instruction == CSYNC_INSTRUCTION_NEW) false
01-15 10:45:54:173 [ warning sync.discovery ]:  ((*it)->_isRestoration && instruction == CSYNC_INSTRUCTION_NEW)) false
01-15 10:45:54:173 [ warning sync.discovery ]:  instruction CSyncEnums::CSYNC_INSTRUCTION_IGNORE
01-15 10:45:54:173 [ warning sync.discovery ]:  (*it)->_type CSyncEnums::ItemTypeFile
01-15 10:45:54:173 [ warning sync.discovery ]:  (*it)->_isRestoration  true
01-15 10:45:54:173 [ fatal default ]:   ENFORCE: "false" in file /tmp/drone-30Fn7JV6x3dZnIPo/drone/src/src/macos-64-clang/ownCloud-2.7.4.2934/src/libsync/discoveryphase.cpp, line 185

TheOneRing commented 3 years ago

Thx that looks more helpful. Btw could you also share your server version?

phschaer commented 3 years ago

The server seems to be running on 10.5.0 ("10.5.0.10-sciebo"), see https://th-koeln.sciebo.de/status.php

TheOneRing commented 3 years ago

Ok hopefully the last, question, is the affected file "03-MSc_DigitalScience/IT Architecture/Stellenangebote/txt-Dateien SAR/Accenture.txt" in a shared folder, and if so what are the permissions.

phschaer commented 3 years ago

Yes, this is a file that is located in a folder that was shared with me by somebody else.

It's a private link, but I don't know where to check on the specific access permissions...

phschaer commented 3 years ago

Is there anything else, I can do to help? The issue still persists.

TheOneRing commented 3 years ago

Not really I prepared some changes that are supposed the prevent this from happening but they will go to 2.8 so it will still take some time...

hernandezac commented 3 years ago

Hi everyone,

I hope I found something that might be relevant. I checked the log provided by @phschaer and compared it to mine. It seems that I had the same problem with a shared folder that had spaces in its name (/IT Architecture/):

OC_ENFORCE(FAILING) "03-MSc_DigitalScience/IT Architecture/Stellenangebote/txt-Dateien SAR/Accenture.txt"

After removing the spaces and rebooting it seems to work ... at least until now.

michaelstingl commented 3 years ago

Potentially related issue on Central:

michaelstingl commented 3 years ago

I just had a quick conversation with the development team. This is our current understanding:

Older and current client versions wrote entries with inconsistent permissions to the sync journal (SQLite database in every sync folder)
2.9 pre-release client no longer creates entries with inconsistent permissions
But there are often old entries that are still invalid (no auto-healing yet)

Workaround:

Update to latest 2.9 daily build: https://download.owncloud.com/desktop/ownCloud/daily/2.9/
Close the client
Delete the hidden SQLite files in every sync folder
When you start the client, it will re-index all data and will re-create the sync journal / SQLite database

2.9 beta in the next few days will behave better.

I’ll update the post with more detailed instructions later tonight when I’m back at my desk.

michaelstingl commented 3 years ago

We think we have a fix in the latest dailies:

I would be very grateful if anyone could test-drive and verify.

Belhorus commented 3 years ago

We are getting the same issue with the most recent public build - attached log. I have tried to use command line to install somewhere else and used the GUI as well. If you think the most recent daily could fix this, I'd be happy to try it, but wanted a touch of advise on this

Delete the hidden SQLite files in every sync folder (How would i do this?)

09-07 16:39:11:551 [ info gui.application ]:"################## ownCloud locale:[en_US] ui_lang:[] version:[2.8.2 (build 4246)] os:[Windows 10 (10.0)]" 09-07 16:39:11:551 [ info gui.application ]:Using "en_US" translation 09-07 16:39:11:556 [ info gui.application ]:VFS windows plugin is available 09-07 16:39:11:557 [ info gui.application ]:VFS suffix plugin is available 09-07 16:39:11:557 [ info gui.socketapi ]:server started, listening at "\\.\pipe\ownCloud-Profile" 09-07 16:39:11:558 [ info gui.folder.manager ]:setting remote poll timer interval to 30000 msec 09-07 16:39:11:584 [ info gui.account.manager ]:Restored: 0 unknown certs. 09-07 16:39:12:109 [ info gui.application ]:Tray menu workarounds: noabouttoshow: false fakedoubleclick: false showhide: false manualvisibility: false 09-07 16:39:12:184 [ info gui.folder.manager ]:Setup folders from settings file 09-07 16:39:12:185 [ warning sync.database ]:Could not find a writable database path "C:/Users/Profile/ownCloud/.sync_8f80b72c718e.db" "The system cannot find the path specified." 09-07 16:39:12:186 [ info plugins ]:Created VFS instance from plugin "owncloudsync_vfs_win" 09-07 16:39:12:186 [ info sync.database ]:Detected filesystem "NTFS" for "C:/Users/Profile/ownCloud/.sync_8f80b72c718e.db" 09-07 16:39:12:186 [ warning gui.folder ]:Broken symlink: "C:/Users/Profile/ownCloud/" 09-07 16:39:12:187 [ info sync.configfile ]:Adding system ignore list to csync: "C:/Program Files (x86)/owncloud/sync-exclude.lst" 09-07 16:39:12:218 [ warning sync.vfs.win ]:Could not find StorageFolder for "C:\Users\Profile\ownCloud" error: "WindowsError: ffffffff80070002: The system cannot find the file specified." 09-07 16:39:13:202 [ fatal default ]:CfConnectSyncRoot: C:\Users\Profile\ownCloud error: WindowsError: ffffffff80070002: The system cannot find the file specified.

TheOneRing commented 3 years ago

We are getting the same issue with the most recent public build - attached log. I have tried to use command line to install somewhere else and used the GUI as well. If you think the most recent daily could fix this, I'd be happy to try it, but wanted a touch of advise on this

Delete the hidden SQLite files in every sync folder (How would i do this?)

09-07 16:39:11:551 [ info gui.application ]:"################## ownCloud locale:[en_US] ui_lang:[] version:[2.8.2 (build 4246)] os:[Windows 10 (10.0)]" 09-07 16:39:11:551 [ info gui.application ]:Using "en_US" translation 09-07 16:39:11:556 [ info gui.application ]:VFS windows plugin is available 09-07 16:39:11:557 [ info gui.application ]:VFS suffix plugin is available 09-07 16:39:11:557 [ info gui.socketapi ]:server started, listening at "\.\pipe\ownCloud-Profile" 09-07 16:39:11:558 [ info gui.folder.manager ]:setting remote poll timer interval to 30000 msec 09-07 16:39:11:584 [ info gui.account.manager ]:Restored: 0 unknown certs. 09-07 16:39:12:109 [ info gui.application ]:Tray menu workarounds: noabouttoshow: false fakedoubleclick: false showhide: false manualvisibility: false 09-07 16:39:12:184 [ info gui.folder.manager ]:Setup folders from settings file 09-07 16:39:12:185 [ warning sync.database ]:Could not find a writable database path "C:/Users/Profile/ownCloud/.sync_8f80b72c718e.db" "The system cannot find the path specified." 09-07 16:39:12:186 [ info plugins ]:Created VFS instance from plugin "owncloudsync_vfs_win" 09-07 16:39:12:186 [ info sync.database ]:Detected filesystem "NTFS" for "C:/Users/Profile/ownCloud/.sync_8f80b72c718e.db" 09-07 16:39:12:186 [ warning gui.folder ]:Broken symlink: "C:/Users/Profile/ownCloud/" 09-07 16:39:12:187 [ info sync.configfile ]:Adding system ignore list to csync: "C:/Program Files (x86)/owncloud/sync-exclude.lst" 09-07 16:39:12:218 [ warning sync.vfs.win ]:Could not find StorageFolder for "C:\Users\Profile\ownCloud" error: "WindowsError: ffffffff80070002: The system cannot find the file specified." 09-07 16:39:13:202 [ fatal default ]:CfConnectSyncRoot: C:\Users\Profile\ownCloud error: WindowsError: ffffffff80070002: The system cannot find the file specified.

You deleted the folder C:\Users\Profile\ownCloud please create a new one.

Belhorus commented 3 years ago

Hi, I tried that, After creating it and running the Owncloud, we still had near instant crash. It mentions the owncloud2 folder now, does that one have to be created as well?

New Log: 09-08 16:35:29:778 [ info gui.application ]:"################## ownCloud locale:[en_US] ui_lang:[] version:[2.8.2 (build 4246)] os:[Windows 10 (10.0)]" 09-08 16:35:29:778 [ info gui.application ]:Using "en_US" translation 09-08 16:35:29:794 [ info gui.application ]:VFS windows plugin is available 09-08 16:35:29:794 [ info gui.application ]:VFS suffix plugin is available 09-08 16:35:29:794 [ info gui.socketapi ]:server started, listening at "\\.\pipe\ownCloud-Profile" 09-08 16:35:29:794 [ info gui.folder.manager ]:setting remote poll timer interval to 30000 msec 09-08 16:35:29:828 [ info gui.account.manager ]:Restored: 0 unknown certs. 09-08 16:35:32:722 [ info gui.application ]:Tray menu workarounds: noabouttoshow: false fakedoubleclick: false showhide: false manualvisibility: false 09-08 16:35:32:814 [ info gui.folder.manager ]:Setup folders from settings file 09-08 16:35:32:815 [ info plugins ]:Created VFS instance from plugin "owncloudsync_vfs_win" 09-08 16:35:32:815 [ info sync.database ]:Detected filesystem "NTFS" for "C:/Users/Profile/ownCloud/.sync_8f80b72c718e.db" 09-08 16:35:32:816 [ info sync.configfile ]:Adding system ignore list to csync: "C:/Program Files (x86)/owncloud/sync-exclude.lst" 09-08 16:35:32:890 [ warning sync.vfs.win ]:Could not check for or unregister previous StorageFolder for "C:\Users\Profile\ownCloud" "Element not found." 09-08 16:35:33:882 [ info sync.database ]:sqlite3 version "3.31.1" 09-08 16:35:33:882 [ info sync.database ]:sqlite3 locking_mode= "exclusive" 09-08 16:35:33:884 [ info sync.database ]:sqlite3 journal_mode= "wal" 09-08 16:35:33:898 [ info sync.database ]:sqlite3 synchronous= "NORMAL" 09-08 16:35:33:921 [ info sync.database ]:Forcing remote re-discovery by deleting folder Etags 09-08 16:35:33:924 [ info gui.folder.manager ]:Adding folder to Folder Map OCC::Folder(0x197db065ef0) "1" 09-08 16:35:33:927 [ info gui.folder.manager ]:Schedule folder "1" to sync! 09-08 16:35:33:927 [ info gui.folder.manager ]:Folder is not ready to sync, not scheduled! 09-08 16:35:33:937 [ info gui.application ]:Sync state changed for folder "https://box.kapani.com.au/owncloud/remote.php/webdav/" : "Not yet Started" 09-08 16:35:33:938 [ warning sync.database ]:Could not find a writable database path "C:/Users/Profile/ownCloud2/.sync_36913b68f2c9.db" "The system cannot find the path specified." 09-08 16:35:33:938 [ info plugins ]:Created VFS instance from plugin "owncloudsync_vfs_win" 09-08 16:35:33:938 [ info sync.database ]:Detected filesystem "NTFS" for "C:/Users/Profile/ownCloud2/.sync_36913b68f2c9.db" 09-08 16:35:33:938 [ warning gui.folder ]:Broken symlink: "C:/Users/Profile/ownCloud2/" 09-08 16:35:33:939 [ info sync.configfile ]:Adding system ignore list to csync: "C:/Program Files (x86)/owncloud/sync-exclude.lst" 09-08 16:35:33:947 [ warning sync.vfs.win ]:Could not find StorageFolder for "C:\Users\Profile\ownCloud2" error: "WindowsError: ffffffff80070002: The system cannot find the file specified." 09-08 16:35:34:940 [ fatal default ]:CfConnectSyncRoot: C:\Users\Profile\ownCloud2 error: WindowsError: ffffffff80070002: The system cannot find the file specified.

michaelstingl commented 3 years ago

09-08 16:35:29:778 [ info gui.application ]:"################## ownCloud locale:[en_US] ui_lang:[] version:[2.8.2 (build 4246)] os:[Windows 10 (10.0)]"

Please use 2.9.0-rc2: https://github.com/owncloud/client/releases/tag/v2.9.0-rc2

TheOneRing commented 3 years ago

Yes removing the snyc root is not supported, either create all needed folders or remove your config https://doc.owncloud.com/desktop/advanced_usage/configuration_file.html

Belhorus commented 3 years ago

Yes removing the snyc root is not supported, either create all needed folders or remove your config https://doc.owncloud.com/desktop/advanced_usage/configuration_file.html

Thanks, I just had to remove the config files and it worked. Cheers,

owncloud / client