"Bad signature" exceptions prevent to open any files in OC web frontend

[gael-ian]

Hi,

Since I upgraded my ownCloud instance to 9.1.4, I can't open any file in web frontend. The problem seems to be an encryption issue but everything worked well before the upgrade and no operation other than the upgrade has been applied.

Expected behaviour

File should be able to be opened in web frontend: PDF with viewer, images with Gallery, etc.

Actual behaviour

Unable to open any encrypted file in web frontend. Opening a PDF ends with a "Bad signature" exception and opening and image just fails.

Except for the ownCloud user manual at the root of my home directory, the only file that was present when encryption was activated, no file can be opened via Web UI.

No password or encryption key has been changed. The only maintenance operations executed on this instance are manual upgrade completion and, since problems appears, file cache flush and full file rescan.

Server configuration

Operating system: Debian 7.11
Web server: Apache 2.2.22
Database: MySQL 5.6.35
PHP version: 5.6.30
ownCloud version: 9.1.5.2
No errors reported by integrity checks.

ownCloud has been first installed in August 2016 via official packages and regularly upgraded since via apt-get. Problems appeared after upgrading to 9.1.4.

Configuration report

{
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        "license key": "",
        "date": "Sun, 07 May 2017 12:14:34 +0000",
        "ownCloud version": "9.1.5.2",
        "ownCloud version string": "9.1.5",
        "ownCloud edition": "",
        "server OS": "Linux",
        "server OS version": "Linux sd-66373 3.2.0-4-amd64 #1 SMP Debian 3.2.88-1 x86_64",
        "server SAPI": "apache2handler",
        "webserver version": "Apache",
        "hostname": "sd-66373.dedibox.fr",
        "user count": 2,
        "user directories": 2,
        "logged-in user": "gael-ian"
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            "preview": "\/owncloud\/apps\/files_sharing\/img\/app.svg",
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            "appconfig": {
                "enabled": "yes",
                "incoming_server2server_share_enabled": "no",
                "installed_version": "0.10.0",
                "outgoing_server2server_share_enabled": "no",
                "types": "filesystem"
            }
        },
        {
            "id": "files_external",
            "name": "External storage support",
            "description": "This application enables administrators to configure connections to external storage providers, such as FTP servers, S3 or SWIFT object stores, Google Drive, Dropbox, other ownCloud servers, WebDAV servers, and more. Administrators can choose which types of storage to enable and can mount these storage locations for a user, a group, or the entire system. Users will see a new folder appear in their root ownCloud directory, which they can access and use like any other ownCloud folder. External Storage also allows users to share files stored in these external locations. In these cases, the credentials for the owner of the file are used when the recipient requests the file from external storage, thereby ensuring that the recipient can access the shared file.\n\nExternal Storage can be configured using the GUI or at the command line. This second option provides the advanced user with more flexibility for configuring bulk external storage mounts and setting mount priorities. More information is available in the External Storage GUI documentation and the External Storage Configuration File documentation.",
            "licence": "AGPL",
            "author": "Robin Appelman, Michael Gapczynski, Vincent Petry",
            "documentation": {
                "admin": "https:\/\/doc.owncloud.org\/server\/9.1\/go.php?to=admin-external-storage"
            },
            "rememberlogin": "false",
            "version": "0.6.0",
            "types": [
                "filesystem"
            ],
            "ocsid": "166048",
            "namespace": "Files_External",
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1",
                        "max-version": "9.1"
                    }
                }
            },
            "info": [],
            "remote": [],
            "public": [],
            "repair-steps": {
                "install": [],
                "pre-migration": [],
                "post-migration": [],
                "live-migration": [],
                "uninstall": []
            },
            "background-jobs": [],
            "two-factor-providers": [],
            "groups": null,
            "active": false,
            "internal": true,
            "level": 200,
            "removable": false,
            "update": null,
            "preview": "\/owncloud\/apps\/files_external\/img\/app.svg",
            "previewAsIcon": true
        },
        {
            "id": "user_external",
            "name": "External user support",
            "description": "Use external user authentication methods",
            "licence": "AGPL",
            "author": "Robin Appelman",
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1",
                        "max-version": "9.1"
                    }
                }
            },
            "version": "0.4",
            "shipped": "true",
            "types": [
                "authentication",
                "prelogin"
            ],
            "ocsid": "166060",
            "info": [],
            "remote": [],
            "public": [],
            "repair-steps": {
                "install": [],
                "pre-migration": [],
                "post-migration": [],
                "live-migration": [],
                "uninstall": []
            },
            "background-jobs": [],
            "two-factor-providers": [],
            "groups": null,
            "active": false,
            "internal": true,
            "level": 200,
            "removable": false,
            "update": null,
            "preview": "\/owncloud\/apps\/user_external\/img\/app.svg",
            "previewAsIcon": true
        },
        {
            "id": "comments",
            "name": "Comments",
            "description": "Files app plugin to add comments to files",
            "licence": "AGPL",
            "author": "Arthur Schiwon, Vincent Petry",
            "default_enable": "",
            "version": "0.3.0",
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1",
                        "max-version": "9.1"
                    }
                }
            },
            "types": [
                "logging"
            ],
            "info": [],
            "remote": [],
            "public": [],
            "repair-steps": {
                "install": [],
                "pre-migration": [],
                "post-migration": [],
                "live-migration": [],
                "uninstall": []
            },
            "background-jobs": [],
            "two-factor-providers": [],
            "groups": null,
            "active": false,
            "internal": true,
            "level": 200,
            "removable": false,
            "update": null
        },
        {
            "id": "files_pdfviewer",
            "name": "PDF Viewer",
            "description": "This application integrates the PDF.js library into ownCloud. Using this application users can view their PDF files online without the need to download the file.\n\nWhen this application is enabled publicly shared PDF documents will also get shown in the PDF Viewer instead of only showing a single static snapshot of the document. The PDF viewer requires a modern browser and will not work with Microsoft\u00ae Internet Explorer\u00ae versions below 9.\n\nPDF.js is a JavaScript library developed by Mozilla, you can learn more about the PDF.js project at https:\/\/mozilla.github.io\/pdf.js\/",
            "licence": "AGPL",
            "author": "Thomas M\u00fcller, Lukas Reschke",
            "version": "0.8.1",
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1",
                        "max-version": "9.1"
                    }
                }
            },
            "shipped": "true",
            "default_enable": "",
            "ocsid": "166049",
            "info": [],
            "remote": [],
            "public": [],
            "types": [],
            "repair-steps": {
                "install": [],
                "pre-migration": [],
                "post-migration": [],
                "live-migration": [],
                "uninstall": []
            },
            "background-jobs": [],
            "two-factor-providers": [],
            "groups": null,
            "active": true,
            "internal": true,
            "level": 200,
            "removable": false,
            "update": null,
            "preview": "\/owncloud\/apps\/files_pdfviewer\/img\/app.svg",
            "previewAsIcon": true,
            "appconfig": {
                "enabled": "yes",
                "installed_version": "0.8.1",
                "ocsid": "166049",
                "types": ""
            }
        },
        {
            "id": "systemtags",
            "name": "Collaborative tags",
            "description": "Collaborative tagging functionality which shares tags among users. Great for teams. (If you are a provider with a multi-tenancy installation, it is advised to deactivate this app as tags are shared.)",
            "licence": "AGPL",
            "author": "Vincent Petry",
            "default_enable": "",
            "version": "0.3.0",
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1",
                        "max-version": "9.1"
                    }
                }
            },
            "namespace": "SystemTags",
            "types": [
                "logging"
            ],
            "info": [],
            "remote": [],
            "public": [],
            "repair-steps": {
                "install": [],
                "pre-migration": [],
                "post-migration": [],
                "live-migration": [],
                "uninstall": []
            },
            "background-jobs": [],
            "two-factor-providers": [],
            "groups": null,
            "active": false,
            "internal": true,
            "level": 200,
            "removable": false,
            "update": null
        },
        {
            "id": "files_versions",
            "name": "Versions",
            "licence": "AGPL",
            "author": "Frank Karlitschek, Bjoern Schiessle",
            "description": "This application enables ownCloud to automatically maintain older versions of files that are changed. When enabled, a hidden versions folder is provisioned in every user\u2019s directory and is used to store old file versions. A user can revert to an older version through the web interface at any time, with the replaced file becoming a version. ownCloud then automatically manages the versions folder to ensure the user doesn\u2019t run out of Quota because of versions. In addition to the expiry of versions, ownCloud\u2019s versions app makes certain never to use more than 50% of the user\u2019s currently available free space. If stored versions exceed this limit, ownCloud will delete the oldest versions first until it meets this limit. More information is available in the Versions documentation.\n\n",
            "version": "1.3.0",
            "types": [
                "filesystem"
            ],
            "namespace": "Files_Versions",
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1",
                        "max-version": "9.1"
                    }
                }
            },
            "documentation": {
                "user": "https:\/\/doc.owncloud.org\/server\/9.1\/go.php?to=user-versions"
            },
            "default_enable": "",
            "background-jobs": {
                "job": "OCA\\Files_Versions\\BackgroundJob\\ExpireVersions"
            },
            "info": [],
            "remote": [],
            "public": [],
            "repair-steps": {
                "install": [],
                "pre-migration": [],
                "post-migration": [],
                "live-migration": [],
                "uninstall": []
            },
            "two-factor-providers": [],
            "groups": null,
            "active": true,
            "internal": true,
            "level": 200,
            "removable": false,
            "update": null,
            "preview": "\/owncloud\/apps\/files_versions\/img\/app.svg",
            "previewAsIcon": true,
            "appconfig": {
                "enabled": "yes",
                "installed_version": "1.3.0",
                "types": "filesystem"
            }
        },
        {
            "id": "external",
            "name": "External Sites",
            "description": "This application allows an admin to add a link in the ownCloud web interface Apps menu that points to an external website. By simply entering the URL and the name for the external site, icon appears. When this icon is clicked by a user, the external website appears in the ownCloud frame. For the user, this external site appears as if it is part of ownCloud but, in fact, this can be any external URL.\n\nNote that the External Site link must use the same type of encryption as provided by ownCloud. In other words, if ownCloud is hosted on HTTPS, the link in the external site must also be HTTPS. The same is also true for HTTP. More information is available in the External Sites documentation.",
            "licence": "AGPL",
            "author": "Frank Karlitschek",
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1",
                        "max-version": "9.1"
                    }
                }
            },
            "shipped": "true",
            "ocsid": "166046",
            "info": [],
            "remote": [],
            "public": [],
            "types": [],
            "repair-steps": {
                "install": [],
                "pre-migration": [],
                "post-migration": [],
                "live-migration": [],
                "uninstall": []
            },
            "background-jobs": [],
            "two-factor-providers": [],
            "groups": null,
            "active": false,
            "internal": true,
            "level": 200,
            "removable": false,
            "update": null,
            "preview": "\/owncloud\/apps\/external\/img\/external.svg",
            "previewAsIcon": true,
            "version": ""
        },
        {
            "id": "firstrunwizard",
            "name": "First run wizard",
            "description": "This application enables a pop-up window when a user first logs into ownCloud. This window welcomes new users to ownCloud, and contains links to the standard ownCloud desktop client, Android app, and the iOS app. The window also shows a link for accessing ownCloud via WebDAV. At any time, the first run wizard button can be opened again via the link on the personal page. The First run wizard can be customized to meet specific design goals, or to change links and messages. Create an appropriate theme following the Theming documentation, and changes to the look and feel of this Wizard are simple. More information is available in the First run wizard documentation, as well as the theming documentation.",
            "licence": "AGPL",
            "author": "Frank Karlitschek, Jan-Christoph Borchardt",
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.0",
                        "max-version": "9.1"
                    }
                }
            },
            "version": "1.1",
            "shipped": "true",
            "default_enable": "",
            "ocsid": "166055",
            "info": [],
            "remote": [],
            "public": [],
            "types": [],
            "repair-steps": {
                "install": [],
                "pre-migration": [],
                "post-migration": [],
                "live-migration": [],
                "uninstall": []
            },
            "background-jobs": [],
            "two-factor-providers": [],
            "groups": null,
            "active": true,
            "internal": true,
            "level": 200,
            "removable": false,
            "update": null,
            "preview": "\/owncloud\/apps\/firstrunwizard\/img\/app.svg",
            "previewAsIcon": true,
            "appconfig": {
                "enabled": "yes",
                "installed_version": "1.1",
                "ocsid": "166055",
                "types": ""
            }
        },
        {
            "id": "templateeditor",
            "name": "Mail Template Editor",
            "description": "This application enables ownCloud to send custom emails to users. By default, ownCloud can send password reset emails, shared file and share link emails, activity stream notifications and more. By configuring an email server, admins can enable these emails to be sent. By providing an email address on their Personal page, users can receive these emails. By default, all of these emails will contain ownCloud email templates. The template editor allows admins to change email templates for emails sent by the system. While it is possible to manually change email templates within ownCloud, this app makes it far simpler by updating this via the ownCloud admin panel. More information is available in the Mail Template Editor documentation.",
            "licence": "AGPL",
            "author": "J\u00f6rn Dreyer",
            "version": "0.1",
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1",
                        "max-version": "9.1"
                    }
                }
            },
            "shipped": "true",
            "default_enable": "",
            "info": [],
            "remote": [],
            "public": [],
            "types": [],
            "repair-steps": {
                "install": [],
                "pre-migration": [],
                "post-migration": [],
                "live-migration": [],
                "uninstall": []
            },
            "background-jobs": [],
            "two-factor-providers": [],
            "groups": null,
            "active": false,
            "internal": true,
            "level": 200,
            "removable": false,
            "update": null,
            "preview": "\/owncloud\/apps\/templateeditor\/img\/app.svg",
            "previewAsIcon": true
        },
        {
            "id": "174727",
            "name": "Collabora Online connector",
            "label": "",
            "version": "1.1.20",
            "type": "922",
            "typename": "ownCloud Productivity",
            "personid": "timar",
            "profilepage": "http:\/\/opendesktop.org\/usermanager\/search.php?username=timar",
            "license": "AGPL",
            "detailpage": "https:\/\/apps.owncloud.com\/content\/show.php?content=174727",
            "preview": "https:\/\/apps.owncloud.com\/CONTENT\/content-m1\/m174727-1.png",
            "preview-full": "https:\/\/apps.owncloud.com\/CONTENT\/content-pre1\/174727-1.png",
            "changed": 1493892081,
            "description": "This Collabora Online connector is used to set up Collabora Online in ownCloud. Collabora Online is a powerful LibreOffice-based online office suite, that enables users to access documents online, author new content and work collaboratively. Users of this app need to install the server part of Collabora Online separately, this connector-app provides the ownCloud integration of the client only.\n\nKey Features:\n\nView and edit documents, spreadsheets and presentations Preservation of layout and formatting of documents Full screen presentation Shared editing features \u2013 view changes in real-time Support for any modern web browser Increase productivity while you stay in full control of sensitive corporate data",
            "score": "61",
            "downloads": 5430,
            "level": 100,
            "author": "timar",
            "ocs_id": "174727",
            "internal": 0,
            "active": false,
            "update": false,
            "groups": false,
            "removable": false,
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1.5.2",
                        "max-version": "9.1.5.2"
                    }
                }
            }
        },
        {
            "id": "174738",
            "name": "Audio Player",
            "label": "",
            "version": "1.5.1",
            "type": "920",
            "typename": "ownCloud Multimedia",
            "personid": "Rello",
            "profilepage": "http:\/\/opendesktop.org\/usermanager\/search.php?username=Rello",
            "license": "AGPL",
            "detailpage": "https:\/\/apps.owncloud.com\/content\/show.php?content=174738",
            "preview": "https:\/\/apps.owncloud.com\/CONTENT\/content-m1\/m174738-1.png",
            "preview-full": "https:\/\/apps.owncloud.com\/CONTENT\/content-pre1\/174738-1.png",
            "changed": 1491679812,
            "description": "Audio Player for commonly used formats with a lot of flexibility for all your needs.\n\nFeatures - Multiple views (albums with covers and more) - Library scan and reset with command-line and browser - Specifying media folder (with exclude functionality) - Play shared files directly without downloading - Playlists and ID3 tag editor (incl. picture) - One Click Play from Files app - External cover support - Mobile view support - Search integration\n\nFiletypes: MP3, MP4, Ogg Vorbis, Opus, and Waveform Audio\n\nPlease report bugs or feature request using the GitHub issue tracking system only.\n\nNote: This is the rework of the former "MP3 Player" app which is not maintained anymore. Thanks to Sebastian D\u00f6ll for the awesome initial work",
            "score": "72",
            "downloads": 4862,
            "level": 100,
            "author": "Rello",
            "ocs_id": "174738",
            "internal": 0,
            "active": false,
            "update": false,
            "groups": false,
            "removable": false,
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1.5.2",
                        "max-version": "9.1.5.2"
                    }
                }
            }
        },
        {
            "id": "174798",
            "name": "ONLYOFFICE",
            "label": "",
            "version": "1.0.2",
            "type": "922",
            "typename": "ownCloud Productivity",
            "personid": "ONLYOFFICE",
            "profilepage": "http:\/\/opendesktop.org\/usermanager\/search.php?username=ONLYOFFICE",
            "license": "AGPL",
            "detailpage": "https:\/\/apps.owncloud.com\/content\/show.php?content=174798",
            "preview": "https:\/\/apps.owncloud.com\/CONTENT\/content-m1\/m174798-1.png",
            "preview-full": "https:\/\/apps.owncloud.com\/CONTENT\/content-pre1\/174798-1.png",
            "changed": 1491483874,
            "description": "The most feature-rich web office suite, combining the best of Googles online collaboration features with Microsoft Words high quality formatting. This application enables users to edit office documents from ownCloud using ONLYOFFICE Document Server. The users will need to have ONLYOFFICE Document Server installed to their server, this connector provides the ownCloud integration of the client only. The connector also supports Nextcloud integration.\n\nFull-featured text editor available online with all the functionality of desktop editors. 100% view, conversion, print and pagination fidelity. Add links, tables and charts, insert images, auto shapes, formulas and text objects and manipulate them, create bulleted or numbered lists and more. Real-time collaborative editing with your teammates: show changes instantly or after saving only. Use commenting and built-in chat, reviewing and tracking changes. Support for most popular formats for viewing or editing. Both ownCloud and Nextcloud support.",
            "score": "53",
            "downloads": 1907,
            "level": 100,
            "author": "ONLYOFFICE",
            "ocs_id": "174798",
            "internal": 0,
            "active": false,
            "update": false,
            "groups": false,
            "removable": false,
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1.5.2",
                        "max-version": "9.1.5.2"
                    }
                }
            }
        },
        {
            "id": "174779",
            "name": "privacyIDEA ownCloud App",
            "label": "",
            "version": "2.2.0",
            "type": "922",
            "typename": "ownCloud Productivity",
            "personid": "netknights",
            "profilepage": "http:\/\/opendesktop.org\/usermanager\/search.php?username=netknights",
            "license": "AGPL",
            "detailpage": "https:\/\/apps.owncloud.com\/content\/show.php?content=174779",
            "preview": "https:\/\/apps.owncloud.com\/CONTENT\/content-m1\/m174779-1.png",
            "preview-full": "https:\/\/apps.owncloud.com\/CONTENT\/content-pre1\/174779-1.png",
            "changed": 1486019868,
            "description": "Flexible, enterprise ready two factor authentication\n\nThis app helps you secure the access to the ownCloud Web UI in your company. It adds a second factor to the Web UI login. This second factor can be any Smartphone App, key fob tokens, smartdisplayer cards, SMS or Email, Yubikey or the Nitrokey and all common OTP tokens.\n\nThe authentication devices are manages centrally in the privacyIDEA server. Running one privacyIDEA server in your network enables you to add second factor not only to your ownCloud installation but also to any other application like web portals, firewall, VPN, Windows Desktop login, SSH servers...\n\nThe privacyIDEA ownCloud Application runs in a demo mode after download and installation. You need a working privacyIDEA installation and a subscription file provided by NetKnights for productive use.\n\nNote: After activating the App *all* users will be verified with a second factor. I.e. be sure to have your privacyIDEA server up and running and to configure the privacyIDEA ownCloud App correctly.\n\nWe recommend that you first get a basic understanding of the privacyIDEA server!\n\nSee the youtube video to get an idea https:\/\/www.youtube.com\/watch?v=Lgum_cTY_Y8&t=21s how this works.",
            "score": "53",
            "downloads": 365,
            "level": 100,
            "author": "netknights",
            "ocs_id": "174779",
            "internal": 0,
            "active": false,
            "update": false,
            "groups": false,
            "removable": false,
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1.5.2",
                        "max-version": "9.1.5.2"
                    }
                }
            }
        },
        {
            "id": "164356",
            "name": "Tasks",
            "label": "",
            "version": "0.9.4",
            "type": "922",
            "typename": "ownCloud Productivity",
            "personid": "schluessler",
            "profilepage": "http:\/\/opendesktop.org\/usermanager\/search.php?username=schluessler",
            "license": "AGPL",
            "detailpage": "https:\/\/apps.owncloud.com\/content\/show.php?content=164356",
            "preview": "https:\/\/apps.owncloud.com\/CONTENT\/content-m1\/m164356-1.png",
            "preview-full": "https:\/\/apps.owncloud.com\/CONTENT\/content-pre1\/164356-1.png",
            "changed": 1481746955,
            "description": "This is the task app for ownCloud.\n\nIt features the possibility to sort tasks to projects (implemented as CalDAV calendars) and the tasks are also synced via CalDAV to appropriate clients. It uses the CalDAV server built into owncloud core.\n\nThe app is also hosted on GitHub: https:\/\/github.com\/owncloud\/tasks\n\nThis app requires oC9.0. For older owncloud versions, please install the appropriate version listed below.\n\nplanned features: - add files to tasks - collaboration between different users (lists can already be shared in the calendar app) - notifications for reminders, due and start date",
            "score": "82",
            "downloads": 46874,
            "level": 100,
            "author": "schluessler",
            "ocs_id": "164356",
            "internal": 0,
            "active": false,
            "update": false,
            "groups": false,
            "removable": false,
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1.5.2",
                        "max-version": "9.1.5.2"
                    }
                }
            }
        },
        {
            "id": "168708",
            "name": "Contacts",
            "label": "",
            "version": "1.5.1",
            "type": "922",
            "typename": "ownCloud Productivity",
            "personid": "owncloud",
            "profilepage": "http:\/\/opendesktop.org\/usermanager\/search.php?username=owncloud",
            "license": "AGPL",
            "detailpage": "https:\/\/apps.owncloud.com\/content\/show.php?content=168708",
            "preview": "https:\/\/apps.owncloud.com\/CONTENT\/content-m1\/m168708-1.png",
            "preview-full": "https:\/\/apps.owncloud.com\/CONTENT\/content-pre1\/168708-1.png",
            "changed": 1481006920,
            "description": "A contacts app for ownCloud.\n\nIt will replace the old contacts app with ownCloud 9.0, and is only the frontend for the new CardDAV-Backend which has moved into the ownCloud Core.\n\nCome contribute! :) https:\/\/github.com\/owncloud\/contacts",
            "score": "81",
            "downloads": 43976,
            "level": 100,
            "author": "owncloud",
            "ocs_id": "168708",
            "internal": 0,
            "active": false,
            "update": false,
            "groups": false,
            "removable": false,
            "dependencies": {
                "owncloud": {
                    "@attributes": {
                        "min-version": "9.1.5.2",
                        "max-version": "9.1.5.2"
                    }
                }
            }
        },
        {
            "id": "168707",
            "name": "Calendar",
            "label": "",
            "version": "1.4.1",
            "type": "922",
            "typename": "ownCloud Productivity",
            "personid": "owncloud",
            "profilepage": "http:\/\/opendesktop.org\/usermanager\/search.php?username=owncloud",
            "license": "AGPL",
            "detailpage": "https:\/\/apps.owncloud.com\/content\/show.php?content=168707",
            "preview": "https:\/\/apps.owncloud.com\/CONTENT\/content-m1\/m168707-1.png",
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            "changed": 1479847159,
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            "downloads": 62025,
            "level": 100,
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            "type": "924",
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            "preview-full": "https:\/\/apps.owncloud.com\/CONTENT\/content-pre1\/174726-1.png",
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            "score": "66",
            "downloads": 2352,
            "level": 100,
            "author": "owncloud",
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            "personid": "owncloud",
            "profilepage": "http:\/\/opendesktop.org\/usermanager\/search.php?username=owncloud",
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            "preview-full": "https:\/\/apps.owncloud.com\/CONTENT\/content-pre1\/168710-1.png",
            "changed": 1472413609,
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            "downloads": 7038,
            "level": 100,
            "author": "owncloud",
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            "version": "0.9.2",
            "type": "922",
            "typename": "ownCloud Productivity",
            "personid": "owncloud",
            "profilepage": "http:\/\/opendesktop.org\/usermanager\/search.php?username=owncloud",
            "license": "AGPL",
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            "preview-full": "https:\/\/apps.owncloud.com\/CONTENT\/content-pre1\/168711-1.png",
            "changed": 1470770809,
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            "level": 100,
            "author": "owncloud",
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            "type": "924",
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            "level": 100,
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            "update": false,
            "groups": false,
            "removable": false,
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            "label": "",
            "version": "0.0.15",
            "type": "924",
            "typename": "ownCloud Tool",
            "personid": "Fmstrat",
            "profilepage": "http:\/\/opendesktop.org\/usermanager\/search.php?username=Fmstrat",
            "license": "GPL",
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            "preview": "https:\/\/apps.owncloud.com\/CONTENT\/content-m1\/m168591-1.png",
            "preview-full": "https:\/\/apps.owncloud.com\/CONTENT\/content-pre1\/168591-1.png",
            "changed": 1457644589,
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            "downloads": 2098,
            "level": 100,
            "author": "Fmstrat",
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            "GetText Support": "enabled"
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        "hash": {
            "hash support": "enabled",
            "Hashing Engines": "md2 md4 md5 sha1 sha224 sha256 sha384 sha512 ripemd128 ripemd160 ripemd256 ripemd320 whirlpool tiger128,3 tiger160,3 tiger192,3 tiger128,4 tiger160,4 tiger192,4 snefru snefru256 gost gost-crypto adler32 crc32 crc32b fnv132 fnv1a32 fnv164 fnv1a64 joaat haval128,3 haval160,3 haval192,3 haval224,3 haval256,3 haval128,4 haval160,4 haval192,4 haval224,4 haval256,4 haval128,5 haval160,5 haval192,5 haval224,5 haval256,5"
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            "ImageMagick copyright": "Copyright (C) 1999-2012 ImageMagick Studio LLC",
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            "mbstring.http_input": "no value",
            "mbstring.http_output": "no value",
            "mbstring.http_output_conv_mimetypes": "^(text\/|application\/xhtml\\+xml)",
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            "mbstring.language": "neutral",
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            "Api No": "20021217",
            "Supported ciphers": "cast-128 gost rijndael-128 twofish arcfour cast-256 loki97 rijndael-192 saferplus wake blowfish-compat des rijndael-256 serpent xtea blowfish enigma rc2 tripledes",
            "Supported modes": "cbc cfb ctr ecb ncfb nofb ofb stream",
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        "mysql": {
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            "Active Links": "0",
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            "mysql.default_password": "no value",
            "mysql.default_port": "no value",
            "mysql.default_socket": "\/var\/run\/mysqld\/mysqld.sock",
            "mysql.default_user": "no value",
            "mysql.max_links": "Unlimited",
            "mysql.max_persistent": "Unlimited",
            "mysql.trace_mode": "Off"
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            "mysqli.default_pw": "no value",
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            "mysqli.default_user": "no value",
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            "mysqli.rollback_on_cached_plink": "Off"
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            "Collecting statistics": "Yes",
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            "Tracing": "n\/a",
            "Loaded plugins": "mysqlnd,debug_trace,auth_plugin_mysql_native_password,auth_plugin_mysql_clear_password,auth_plugin_sha256_password",
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            "bytes_received": "41432",
            "packets_sent": "134",
            "packets_received": "897",
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            "bytes_received_change_user_packet": "13024",
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            "ps_unbuffered_sets": "0",
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            "rows_fetched_from_server_normal": "336",
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            "rows_buffered_from_client_normal": "336",
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            "rows_fetched_from_client_normal_unbuffered": "0",
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            "rows_fetched_from_client_ps_unbuffered": "0",
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            "proto_binary_fetched_year": "0",
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            "com_connect": "0",
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            "com_time": "0",
            "com_delayed_insert": "0",
            "com_change_user": "0",
            "com_binlog_dump": "0",
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            "com_stmt_prepare": "0",
            "com_stmt_execute": "0",
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            "com_stmt_set_option": "0",
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            "newrelic.daemon.collector_host": "collector.newrelic.com",
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            "newrelic.daemon.location": "\/usr\/bin\/newrelic-daemon",
            "newrelic.daemon.logfile": "\/var\/log\/newrelic\/newrelic-daemon.log",
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            "newrelic.daemon.port": "\/tmp\/.newrelic.sock",
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            "newrelic.daemon.ssl": "enabled",
            "newrelic.daemon.ssl_ca_bundle": "no value",
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            "newrelic.daemon.utilization.detect_aws": "enabled",
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            "newrelic.logfile": "\/var\/log\/newrelic\/php_agent.log",
            "newrelic.loglevel": "info",
            "newrelic.analytics_events.capture_attributes": "enabled",
            "newrelic.analytics_events.enabled": "enabled",
            "newrelic.appname": [
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                "sd-66373"
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            "newrelic.attributes.enabled": "enabled",
            "newrelic.attributes.exclude": "no value",
            "newrelic.attributes.include": "no value",
            "newrelic.browser_monitoring.attributes.enabled": "disabled",
            "newrelic.browser_monitoring.attributes.exclude": "no value",
            "newrelic.browser_monitoring.attributes.include": "no value",
            "newrelic.browser_monitoring.auto_instrument": "enabled",
            "newrelic.browser_monitoring.capture_attributes": "disabled",
            "newrelic.browser_monitoring.debug": "disabled",
            "newrelic.browser_monitoring.loader": "rum",
            "newrelic.capture_params": "off",
            "newrelic.cross_application_tracer.enabled": "enabled",
            "newrelic.custom_insights_events.enabled": "enabled",
            "newrelic.datastore_tracer.database_name_reporting.enabled": "enabled",
            "newrelic.datastore_tracer.instance_reporting.enabled": "enabled",
            "newrelic.enabled": "yes",
            "newrelic.error_collector.attributes.enabled": "enabled",
            "newrelic.error_collector.attributes.exclude": "no value",
            "newrelic.error_collector.attributes.include": "no value",
            "newrelic.error_collector.capture_attributes": "enabled",
            "newrelic.error_collector.capture_events": "enabled",
            "newrelic.error_collector.enabled": "enabled",
            "newrelic.error_collector.ignore_errors": "no value",
            "newrelic.error_collector.ignore_exceptions": "no value",
            "newrelic.error_collector.ignore_user_exception_handler": "no",
            "newrelic.error_collector.prioritize_api_errors": "no",
            "newrelic.error_collector.record_database_errors": "yes",
            "newrelic.framework": "auto-detect",
            "newrelic.framework.drupal.modules": "on",
            "newrelic.framework.wordpress.hooks": "on",
            "newrelic.guzzle.enabled": "1",
            "newrelic.ignored_params": "no value",
            "newrelic.labels": "no value",
            "newrelic.license": "0e...3d",
            "newrelic.phpunit_events.enabled": "disabled",
            "newrelic.process_host.display_name": "no value",
            "newrelic.special.max_nesting_level": "-1",
            "newrelic.synthetics.enabled": "enabled",
            "newrelic.transaction_events.attributes.enabled": "enabled",
            "newrelic.transaction_events.attributes.exclude": "no value",
            "newrelic.transaction_events.attributes.include": "no value",
            "newrelic.transaction_events.enabled": "enabled",
            "newrelic.transaction_tracer.attributes.enabled": "enabled",
            "newrelic.transaction_tracer.attributes.exclude": "no value",
            "newrelic.transaction_tracer.attributes.include": "no value",
            "newrelic.transaction_tracer.capture_attributes": "enabled",
            "newrelic.transaction_tracer.custom": "no value",
            "newrelic.transaction_tracer.detail": "1",
            "newrelic.transaction_tracer.enabled": "enabled",
            "newrelic.transaction_tracer.explain_enabled": "enabled",
            "newrelic.transaction_tracer.explain_threshold": "500",
            "newrelic.transaction_tracer.gather_input_queries": "1",
            "newrelic.transaction_tracer.record_sql": "obfuscated",
            "newrelic.transaction_tracer.slow_sql": "enabled",
            "newrelic.transaction_tracer.stack_trace_threshold": "500",
            "newrelic.transaction_tracer.threshold": "apdex_f",
            "newrelic.webtransaction.name.files": "no value",
            "newrelic.webtransaction.name.functions": "no value",
            "newrelic.webtransaction.name.remove_trailing_path": "no"
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            "OpenSSL Header Version": "OpenSSL 1.0.1t 3 May 2016",
            "Openssl default config": "\/usr\/lib\/ssl\/openssl.cnf",
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            "openssl.capath": "no value"
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            "PCRE Library Version": "8.30 2012-02-04",
            "pcre.backtrack_limit": "1000000",
            "pcre.recursion_limit": "100000"
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            "PostgreSQL(libpq)": "PostgreSQL 9.1.24 on x86_64-unknown-linux-gnu, compiled by gcc (Debian 4.7.2-5) 4.7.2, 64-bit",
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            "SSL support": "enabled",
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            "Active Links": "0",
            "pgsql.allow_persistent": "On",
            "pgsql.auto_reset_persistent": "Off",
            "pgsql.ignore_notice": "Off",
            "pgsql.log_notice": "Off",
            "pgsql.max_links": "Unlimited",
            "pgsql.max_persistent": "Unlimited"
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            "Phar-based phar archives": "enabled",
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            "bzip2 compression": "enabled",
            "OpenSSL support": "enabled",
            "Phar based on pear\/PHP_Archive, original concept by Davey Shafik.Phar fully realized by Gregory Beaver and Marcus Boerger.Portions of tar implementation Copyright (c) 2003-2009 Tim Kientzle.": null,
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            "Registered save handlers": "files user",
            "Registered serializer handlers": "php_serialize php php_binary wddx",
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            "session.cache_expire": "180",
            "session.cache_limiter": "nocache",
            "session.cookie_domain": "no value",
            "session.cookie_httponly": [
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                "Off"
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            "session.cookie_lifetime": "0",
            "session.cookie_path": [
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            "session.cookie_secure": [
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                "Off"
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            "session.entropy_file": "\/dev\/urandom",
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            "session.gc_divisor": "1000",
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            "session.hash_bits_per_character": "5",
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            "session.name": [
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            "session.save_path": "\/var\/lib\/php5\/sessions",
            "session.serialize_handler": "php",
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            "session.upload_progress.prefix": "upload_progress_",
            "session.use_cookies": "On",
            "session.use_only_cookies": "On",
            "session.use_strict_mode": "Off",
            "session.use_trans_sid": "0"
        },
        "shmop": {
            "shmop support": "enabled"
        },
        "SimpleXML": {
            "Revision": "$Id: d7077fc935154236afb4fe70814ba358efdbdca4 $",
            "Schema support": "enabled"
        },
        "soap": {
            "Soap Client": "enabled",
            "Soap Server": "enabled",
            "soap.wsdl_cache": "1",
            "soap.wsdl_cache_dir": "\/tmp",
            "soap.wsdl_cache_enabled": "1",
            "soap.wsdl_cache_limit": "5",
            "soap.wsdl_cache_ttl": "86400"
        },
        "sockets": {
            "Sockets Support": "enabled"
        },
        "SPL": {
            "Interfaces": "Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject",
            "Classes": "AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, CallbackFilterIterator, DirectoryIterator, DomainException, EmptyIterator, FilesystemIterator, FilterIterator, GlobIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, MultipleIterator, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveCallbackFilterIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RecursiveRegexIterator, RecursiveTreeIterator, RegexIterator, RuntimeException, SplDoublyLinkedList, SplFileInfo, SplFileObject, SplFixedArray, SplHeap, SplMinHeap, SplMaxHeap, SplObjectStorage, SplPriorityQueue, SplQueue, SplStack, SplTempFileObject, UnderflowException, UnexpectedValueException"
        },
        "sqlite3": {
            "SQLite3 module version": "0.7-dev",
            "SQLite Library": "3.7.13",
            "sqlite3.extension_dir": "no value"
        },
        "ssh2": {
            "extension version": "0.12",
            "libssh2 version": "1.4.2",
            "banner": "SSH-2.0-libssh2_1.4.2"
        },
        "standard": {
            "Dynamic Library Support": "enabled",
            "Path to sendmail": "\/usr\/sbin\/sendmail -t -i",
            "assert.active": "1",
            "assert.bail": "0",
            "assert.callback": "no value",
            "assert.quiet_eval": "0",
            "assert.warning": "1",
            "auto_detect_line_endings": "0",
            "default_socket_timeout": "60",
            "from": "no value",
            "url_rewriter.tags": "a=href,area=href,frame=src,input=src,form=fakeentry",
            "user_agent": "no value"
        },
        "sysvmsg": {
            "sysvmsg support": "enabled",
            "Revision": "$Id: 58590192720bc56939152fde3645d808b348bb9b $"
        },
        "tokenizer": {
            "Tokenizer Support": "enabled"
        },
        "wddx": {
            "WDDX Session Serializer": "enabled"
        },
        "xml": {
            "XML Support": "active",
            "XML Namespace Support": "active",
            "libxml2 Version": "2.8.0"
        },
        "xmlreader": {
            "XMLReader": "enabled"
        },
        "xmlrpc": {
            "core library version": "xmlrpc-epi v. 0.51",
            "php extension version": "0.51",
            "author": "Dan Libby",
            "homepage": "http:\/\/xmlrpc-epi.sourceforge.net",
            "open sourced by": "Epinions.com"
        },
        "xmlwriter": {
            "XMLWriter": "enabled"
        },
        "Zend OPcache": {
            "Opcode Caching": "Up and Running",
            "Optimization": "Enabled",
            "Startup": "OK",
            "Shared memory model": "mmap",
            "Cache hits": "577548",
            "Cache misses": "99565",
            "Used memory": "67103040",
            "Free memory": "5824",
            "Wasted memory": "0",
            "Interned Strings Used memory": "4194296",
            "Interned Strings Free memory": "8",
            "Cached scripts": "1322",
            "Cached keys": "1472",
            "Max keys": "3907",
            "OOM restarts": "0",
            "Hash keys restarts": "0",
            "Manual restarts": "0",
            "opcache.blacklist_filename": "no value",
            "opcache.consistency_checks": "0",
            "opcache.dups_fix": "Off",
            "opcache.enable": "On",
            "opcache.enable_cli": "Off",
            "opcache.enable_file_override": "Off",
            "opcache.error_log": "no value",
            "opcache.fast_shutdown": "0",
            "opcache.file_update_protection": "2",
            "opcache.force_restart_timeout": "180",
            "opcache.inherited_hack": "On",
            "opcache.interned_strings_buffer": "4",
            "opcache.load_comments": "1",
            "opcache.log_verbosity_level": "1",
            "opcache.max_accelerated_files": "2000",
            "opcache.max_file_size": "0",
            "opcache.max_wasted_percentage": "5",
            "opcache.memory_consumption": "64",
            "opcache.optimization_level": "0x7FFFBFFF",
            "opcache.preferred_memory_model": "no value",
            "opcache.protect_memory": "0",
            "opcache.restrict_api": "no value",
            "opcache.revalidate_freq": "2",
            "opcache.revalidate_path": "Off",
            "opcache.save_comments": "1",
            "opcache.use_cwd": "On",
            "opcache.validate_permission": "Off",
            "opcache.validate_root": "Off",
            "opcache.validate_timestamps": "On"
        },
        "zip": {
            "Zip": "enabled",
            "Zip version": "1.12.5",
            "Libzip version": "0.11.2"
        },
        "zlib": {
            "Stream Wrapper": "compress.zlib:\/\/",
            "Stream Filter": "zlib.inflate, zlib.deflate",
            "Compiled Version": "1.2.7",
            "Linked Version": "1.2.7",
            "zlib.output_compression": "Off",
            "zlib.output_compression_level": "-1",
            "zlib.output_handler": "no value"
        },
        "Additional Modules": {
            "sysvsem": null,
            "sysvshm": null
        },
        "Environment": {
            "APACHE_RUN_DIR": "\/var\/run\/apache2",
            "APACHE_PID_FILE": "\/var\/run\/apache2.pid",
            "APACHE_LOCK_DIR": "\/var\/lock\/apache2",
            "LANG": "C",
            "APACHE_RUN_USER": "www-data",
            "APACHE_RUN_GROUP": "www-data",
            "APACHE_LOG_DIR": "\/var\/log\/apache2",
            "PWD": "\/"
        }
    }
}

List of activated apps:

Enabled:
  - activity: 2.3.2
  - configreport: 0.1.1
  - dav: 0.2.7
  - encryption: 1.3.0
  - federatedfilesharing: 0.3.0
  - files: 1.5.1
  - files_pdfviewer: 0.8.1
  - files_sharing: 0.10.0
  - files_trashbin: 0.9.0
  - files_versions: 1.3.0
  - files_videoplayer: 0.9.8
  - firstrunwizard: 1.1
  - gallery: 15.0.0
  - notifications: 0.3.0
Disabled:
  - comments
  - external
  - federation
  - files_antivirus
  - files_external
  - files_texteditor
  - provisioning_api
  - systemtags
  - templateeditor
  - updatenotification
  - user_external
  - user_ldap

Are you using external storage, if yes which one: No external storage

Are you using encryption: Yes. Basic encryption activated right after first installation of ownCloud. The only file that existed prior installation is the ownCloud user manual and it's the only file that can be opened now via web frontend.

Are you using an external user-backend, if yes which one: No

Client configuration

Browser: Irrelevant. Problems occur in any browser.
Operating system: Irrelevant. Problems occur on multiple posts running either Windows or Linux.

Logs

ownCloud log (data/owncloud.log)

When trying to open a PDF file:

{"reqId":"5279uur76PZEc1augorq","remoteAddr":"121.75.227.101","app":"webdav","message":"Exception: {\"Message\":\"Bad Signature\",\"Exception\":\"OC\\\\HintException\",\"Code\":0,\"Trace\":\"#0 \\\/var\\\/www\\\/owncloud\\\/apps\\\/encryption\\\/lib\\\/Crypto\\\/Crypt.php(463): OCA\\\\Encryption\\\\Crypto\\\\Crypt->checkSignature('aMqhCsRWFdSBiKf...', '0z\\\\x957\\\\xD1\\\\x18k\\\\x88\\\\xA9\\\\xDA7\\\\x83-R\\\\x8A...', 'bfe77945c47048e...')\\n#1 \\\/var\\\/www\\\/owncloud\\\/apps\\\/encryption\\\/lib\\\/Crypto\\\/Encryption.php(363): OCA\\\\Encryption\\\\Crypto\\\\Crypt->symmetricDecryptFileContent('aMqhCsRWFdSBiKf...', '0z\\\\x957\\\\xD1\\\\x18k\\\\x88\\\\xA9\\\\xDA7\\\\x83-R\\\\x8A...', 'AES-256-CTR', 0, 0)\\n#2 \\\/var\\\/www\\\/owncloud\\\/lib\\\/private\\\/Files\\\/Stream\\\/Encryption.php(459): OCA\\\\Encryption\\\\Crypto\\\\Encryption->decrypt('aMqhCsRWFdSBiKf...', 0)\\n#3 \\\/var\\\/www\\\/owncloud\\\/lib\\\/private\\\/Files\\\/Stream\\\/Encryption.php(290): OC\\\\Files\\\\Stream\\\\Encryption->readCache()\\n#4 [internal function]: OC\\\\Files\\\\Stream\\\\Encryption->stream_read(8192)\\n#5 \\\/var\\\/www\\\/owncloud\\\/3rdparty\\\/icewind\\\/streams\\\/src\\\/Wrapper.php(83): fread(Resource id #78, 8192)\\n#6 \\\/var\\\/www\\\/owncloud\\\/3rdparty\\\/icewind\\\/streams\\\/src\\\/CallbackWrapper.php(91): Icewind\\\\Streams\\\\Wrapper->stream_read(8192)\\n#7 [internal function]: Icewind\\\\Streams\\\\CallbackWrapper->stream_read(8192)\\n#8 \\\/var\\\/www\\\/owncloud\\\/3rdparty\\\/sabre\\\/http\\\/lib\\\/Sapi.php(78): stream_copy_to_stream(Resource id #82, Resource id #86, '59784')\\n#9 \\\/var\\\/www\\\/owncloud\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(470): Sabre\\\\HTTP\\\\Sapi::sendResponse(Object(Sabre\\\\HTTP\\\\Response))\\n#10 \\\/var\\\/www\\\/owncloud\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(248): Sabre\\\\DAV\\\\Server->invokeMethod(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#11 \\\/var\\\/www\\\/owncloud\\\/apps\\\/dav\\\/appinfo\\\/v1\\\/webdav.php(61): Sabre\\\\DAV\\\\Server->exec()\\n#12 \\\/var\\\/www\\\/owncloud\\\/remote.php(164): require_once('\\\/var\\\/www\\\/ownclo...')\\n#13 {main}\",\"File\":\"\\\/var\\\/www\\\/owncloud\\\/apps\\\/encryption\\\/lib\\\/Crypto\\\/Crypt.php\",\"Line\":483,\"User\":\"gael-ian\"}","level":4,"time":"2017-05-06T22:41:52+00:00","method":"GET","url":"\/owncloud\/remote.php\/webdav\/Documents\/Aura%20-%20Licence%20tag.pdf","user":"gael-ian"}

When trying to open a photo:

{"reqId":"8c2li4E2vLLq9Df2RPVE","remoteAddr":"121.75.227.101","app":"gallery","message":"Exception: Preview generation has failed","level":3,"time":"2017-05-06T23:02:16+00:00","method":"GET","url":"\/owncloud\/index.php\/apps\/gallery\/preview\/90415?width=1400&height=1400&c=fc764f2717b762d1f8c275bbf891b20c&requesttoken=ESIUfm41GyInRTUkOFYJKAoaLCFYDQ0WOwRAGwNtEh0%3D%3AVEn0EARrkwrqh%2FOFgVaL1FWSzk%2FX2%2Be2JCpdgTgUt%2B0%3D","user":"gael-ian"}

[PVince81]

Did you do any backup restoration in-between ? Did you ever run occ files:scan to repair something like missing files ? (don't do it!)

[gael-ian]

Hi @PVince81

I did not try to restore any backup of any sort. I only runned occ upgrade to complete manual upgrades and, as I said in the first message, since the problems appeared, flushed the file cache and rescan files with occ.

There's no file missing, everything seems to be fine both on my computer and on the server, once synchronized via the ownCloud client, but the web front-end is not able to open any file anymore.

How can I fix it ?

[PVince81]

flushed the file cache

please restore it from your backup.

Never flush the file cache. When using encryption it stores an encryption counter in the "encryption" column. It is likely that this value is lost so it cannot decrypt any more.

[gael-ian]

please restore it from your backup.

What exactly should I restore? The entire database ? or just the oc_filecache table?

What will happen to files added to my local ownCloud folder since? They have already been synchronized to the server. Will they be synchronized again (and I'm ok with that)? destroyed from my local directories (that I don't want!)? considered as added manually to the server data directory (that is not supported) and create more errors (that is not a solution)?

I tried to restore the entire database and the web front-end seems to work again but the desktop client was not even able to deal with changes in directories that already exist when the dump was created.

Does the file cache also stored the disappeared link shares?

Never flush the file cache

Why is it even possible to flush the file cache if it stores such vital informations?

By definition, a cache is supposed to store data to be accessed faster and thus speed up an application, just that. It can contain both raw or computed data but it's supposed to be easy to flush and rebuild it. So either it's not a cache and maybe you should rename it and remove from occ any way to flush it or it is a cache and encryption counters (and shares?) should be stored elsewhere.

[ghost]

So either it's not a cache

Exactly:

The problem:

• many people believe this table is just a cache that can be cleared and sometimes resort to clearing it
• clearing the file cache loses association of shares, tags, etc with files

-> https://github.com/owncloud/core/issues/18027

But i really wonder how you have cleared that? Just TRUNCATE the oc_filecache table?

[PVince81]

There's a command occ files:cleanup. I tested it and it doesn't clear the file cache but only tries to repair and remove orphaned entries.

So if that's what you did it hasn't cleared your oc_filecache table.

Now back to the issue: when updating was openssl also updated maybe ? Upgrading to a minor version shouldn't affect any keys.

My personal ownCloud went through all 9.1.x versions up to 9.1.5 with encryption enabled, but I haven't met any such issue.

[gael-ian]

@PVince81: I didn't notice if there was an openssl update at the same time and it was more than one month ago now so it will be difficult to find.

@kdslkdsaldsal: We are 3 administrators on this machine and if I am the main user of ownCloud I was not the one who finalized the upgrade manually. I'm investigating to find what was exactly done at this time to give you more informations.

Anyway, I solved my problem reuploading most of my data, as files added since the upgrade just work well.

[gael-ian]

After some more research, the file cache has been cleared with a DELETE request on the database... This "solution" seems to come from the owncloud forum but I was not able to find the topic back.

Sorry for the inconvenience

[ghost]

Indeed such old posts / "solutions" are no good. @PVince81 mentioned that in the linked issue https://github.com/owncloud/core/issues/18027

If people do find about old blogs advising to clear oc_filecache, they won't find this table. Having the table as oc_fileindex will give the impression that it is something different, so more of a psychological solution

[lock[bot]]

This thread has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.