Can't login

[hannesa2]

I use ownCloud Server version 10.5.0.10 and one user can't login. I tested this enterprise license, but I'm not interested, but I can't remove it. (as a feedback, it's too complicated to remove it) But my issue is that he can't login. Even with stored password I'm as admin, changed his password But he still can't login. I can't see his email, so I don't know where is password reset is sent. No email from him, received anything. (as a feedback, I want to see his password)

How to enable him to login ?

Btw, someone will mention the old version, but update is not working and too complicated https://github.com/owncloud/updater/issues/729

[iasdeoupxe]

Support questions like this usually belongs to https://central.owncloud.org/

This instance definitely needs to be updated to 10.13.4 first (No one probably will give support for a version released many years ago...). With at least 10.8.0 you will also get #38844 to remove the mentioned license key with one click in the GUI.

Not sure why the update should be too complicated, there are four simple steps required:

1. Disable all 3rdparty apps
2. Delete all files and folders except data and config (and also keep apps-external if there) from the current ownCloud install folder on the server
3. Upload the new files from 10.13.4 to the current ownCloud install folder on the server and make sure to adjust the required (environment specific) permissions accordingly
4. Either run ./occ upgrade (preferred) or open the Web GUI and click on "update" (could run into timeouts)

Already did that a few times with success and took me just a few minutes so not sure why this should be too complicated :thinking:

[hannesa2]

@iasdeoupxe Do you really thing update of ownCloud is easy ? Now I run into

This version of ownCloud is not compatible with PHP 7.5
You are currently running PHP 8.1.2-1ubuntu2.14. 

You should listen to your users: it's not easy

[hannesa2]

• Disable all 3rdparty apps

• Delete all files and folders except data and config (and also keep apps-external if there) from the current ownCloud install folder on the server

• Upload the new files from 10.13.4 to the current ownCloud install folder on the server and make sure to adjust the required (environment specific) permissions accordingly

• Either run ./occ upgrade (preferred) or open the Web GUI and click on "update" (could run into timeouts)

@iasdeoupxe It sounds promising. Do you have for each step a command line command ?

[phil-davis]

Do you really thing update of ownCloud is easy ? Now I run into

This version of ownCloud is not compatible with PHP 7.5
You are currently running PHP 8.1.2-1ubuntu2.14. 

https://doc.owncloud.com/server/10.13/admin_manual/installation/system_requirements.html clearly says that PHP 7.4 is required.

[hannesa2]

Keep in mind. my primary goal is to fix the broken login from my son, and then the pain begins ...

Yes, writing some requirements somewhere does not mean, that it makes no pain. Now I installed php7.4 (php7.5 is not available in ppa:ondrej/php ) and error still exists.

Is there a way to move to a dockerized installation without loosing my users and shares ?

[hannesa2]

One more issue: when you search for solutions you find e.g this here https://central.owncloud.org/t/how-to-disable-an-app-without-access-to-the-gui/832

but all links are broken. -wtf- Ok, I follow the dead link and see this starting page. Here I search again... ... found links direct me to same entry with broken links again. -more wtf-

To ignore continuation is not a sign of a good maintenance. You could keep an eye on this in the future.

[iasdeoupxe]

Do you really thing update of ownCloud is easy ?

From my experiences yes, did already a few such updates on my own instances (starting from around a year ago) without any issues so far

You should listen to your users: it's not easy

To avoid misunderstandings: I'm a user as you are. If some one is posting in a public issue tracker of a project please don't assume automatically that there is an affiliation with that project :-)

but all links are broken. -wtf-

Looks like community generated content (AFAICT central is purely community based / maintained) so stuff like this for non-official things are happening :man_shrugging:

Still think that this issue should be closed and the whole "how to update" should be moved over to https://central.owncloud.org/.

And if there is an issue in the documentation around this updating topic suggestions can be made over at https://github.com/owncloud/docs-server/issues

[hannesa2]

From my experiences yes, did already a few such updates on my own instances (starting from around a year ago) without any issues so far

lucky guy

To avoid misunderstandings: I'm a user as you are. If some one is posting in a public issue tracker of a project please don't assume automatically that there is an affiliation with that project :-)

Don't feel personal hit. I hope someone who feels/is responsible will read about the pain and see it as feedback to have a better software.

After 5 days, I'm able to login.

Here are some commands which helps me to solve it. Maybe it helps some other guys to save some live time

sudo apt install software-properties-common 
sudo add-apt-repository ppa:ondrej/php 
sudo apt install php7.4
sudo apt-get install php-pgsql
sudo apt install php7.4 libapache2-mod-php7.4 php7.4-imagick php7.4-common php7.4-mysql php7.4-gmp php7.4-imap php7.4-json php7.4-pgsql php7.4-ssh2 php7.4-sqlite3 php7.4-ldap php7.4-curl php7.4-intl php
sudo apt-get install php7.4-zip
sudo apt install php7.4-xml
sudo apt install php7.4-gd
sudo systemctl restart apache2
sudo systemctl status apache2
sudo -u www-data ./occ status
sudo -u www-data ./occ upgrade
sudo a2dismod php8.1 
sudo a2dismod php8.0
sudo a2enmod php7.4
sudo systemctl restart apache2
sudo systemctl status apache2

fixing /etc/apache2/mods-enabled/php7.4.load

[DeepDiver1975]

I hope someone who feels/is responsible will read about the pain and see it as feedback to have a better software.

Unfortunately operating systems like owncloud requires IT understanding and knowledge and as soon as this is missing it is for sure a pure pain. We do our best to provide as many information and tutorials as possible.

If you have ideas on how to provide a better user experience on our documentation - please head over to https://github.com/owncloud/docs-server/issues.

[hannesa2]

Unfortunately operating systems like owncloud requires IT understanding and knowledge and as soon as this is missing it is for sure a pure pain.

That's cheeky.

If the update button had worked, I wouldn't have wasted so much time.

When you relay that much on older php (Ubuntu 22.04 comes with php 8.3 out of the box and Ubuntu 24.04 is on the way....), probably you should force a docker installation. Doing so, an easy way to migrate from non-docker to docker usage would be super helpful.

If all is working properly you don't need too overfloat users with an additional documentation source. Documentation is like a news paper, as soon as it is printed, it's outdated.