CERNBox User Study Issues and Suggestions

[elizavetaRa]

User study

Context: User study with 5 participants. The participants performed diverse tasks in web interface and were asked to "think aloud"

• Bug by one participant: upload not working, no error message
• Bug: empty folders not uploading, prevents use-case of uploading of resources structure
• File versions feature: challenging to locate, unclear restoration process
  • Address intuitiveness: "Restore versions" action, Preview for versions
• Locating the needed file in trashbin slow
  • Improve search in trashbin? In-depth for folders, full-text. Additional filters like time interval?
• File not found and not found in trashbin
  • Currently only possible to handle via ticket. Backups extension in the future
  • Notify on creating share
  • Participant expressed a wish for warning, when notification is sent to an e-group. The content of the warning should ideally show, how many people would receive the notification
  • Include ACLs information into the notification
• Change access rights on share
  • Expectation on resending the notification with information about changed access rights
  • Success message on changing access rights
  • Handle wrong permissions on shared with me file
  • Expressed wish for feature "request write access"
  • Implement a feature that allows users to view their access permissions for shared files (also in projects)
  • Share file and provide file link for collaborators
    • Quick actions not used, make clearer what they do. On creating the link from quick action show access rights
• Collaborate with external collaborator
  • Expectation of feature "invitation via email"
• Deny access to subfolder of project
  • Unintuitive location (in sharing as option), consider implementing as folder action
• Restore file from project
  • Trashbin expected to be found in "deleted files" nav item

[pascalwengerter]

@elizavetaRa would you mind creating separate issues for the respective issues your users were confronted with? Some of them seem familiar (so potentially they'd be duplicates), and form experience these "buckets of potential issues/tasks" are hard to qualify and get done with