[BUG] New message notifications

[ThePholar]

Code of conduct

• [X] I have read and agree to adhere to the Code of Conduct

Self-training on how to write a bug report

• [X] I have learned how to write a bug report

Is there an existing issue for this?

• [X] I have searched the existing issues

Current Behavior

When I receive messages it doesn't notify me I can only see new messages when entering the application Otherwise it never notifies me of new messages I have tested the application on Android and iOS and on both The app doesn't work, and neither do the calls. Only when I am inside the application

Expected Behavior

Receive messages inside or outside the application And the notifications would ring to respond to my messages Being able to use the app while watching, doing other things And see that my friends send me messages without entering To the application Or be able to answer calls without being inside the application With a floating window like other applications Of messages

Steps To Reproduce

1. Iniciar sesión y luego salirse
2. Usar otro teléfono para enviar mensajes y llamadas
3. Esperar a recibir llamadas mensajes nuevos
4. Nunca llegan los mensajes ni las llamadas nuevas

Android Version

14

Session Version

1.18.3

Anything else?

The same problems happen in iOS 17.5.1

[pottsandpans]

Hello, can you please let us know if you are using push notifications on fast or slow mode? Also if you could please share iOS device logs to investigate this issue further?

[ThePholar]

com.loki-project.loki-messenger 2024-07-08--05-41-52-599.log

I am using the automatic and fast way

[pottsandpans]

This is being tracked internally via Jira for further investigation SES-2492

[Abubakaryounas]

is this fixed? i am facing the same issue

[ThomasSession]

Have you checked in the system settings for the Session app if the notification are indeed enabled? We can't replicate this with notifications enabled.