pacificclimate / pdp

The PCIC Data Portal - Server software to run the entire web application
GNU General Public License v3.0
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Unable to download station data from Met Data Portal #318

Open NatashaCowie opened 5 hours ago

NatashaCowie commented 5 hours ago

I'm trying to help a Ministry of Transportation employee retrieve precipitation data observations for a specific one-week time period. I directed them to the Met Data Portal and attempted to take them through the steps to download data, but neither one of us was able to retrieve any data. The downloads do not seem to initiate at all, there is no response. One of my colleagues tried this as well. We've attempted downloads on Chrome, Firefox, and Edge.

We ARE able to download station metadata, but cannot download timeseries or climatology.

My IP address is 142.36.47.5 Attempts have been made over the last hour, about 2:30-3:30pm PDT

I have been trying a few different combinations of filters:

Station Data tab:

Thank you!

Nospamas commented 5 hours ago

Hi @NatashaCowie

I've restarted our downloader backend and the portal which seems to have brought it back to life. While testing however I did notice that we seem to have attained some data we can't currently handle via the downloader. This data is isolated to the RT network.

As such I recommend:

I'll work with the team to get that other data back in working order as soon as I can.

Thanks for the report.